Director of Housing and Residential Life
Exciting, Engaging and Empowering our Community!
Champlain College invites applications for the position of Director of Housing and Residential Life. The Director serves as a senior staff member within the Division of Student Affairs, Diversity and Inclusion and oversees all aspects of housing, residential life and residential education. Candidates must be enthusiastic, highly motivated, and able to balance administrative duties with a strong student development focus. The Director is responsible for creating safe, inclusive, and dynamic communities that empower students' holistic development for more than 1400 residents. This position is supervised directly by the Dean of Students and plays a key role in the strategic planning of the department with a focus on operations, safety, security, fiscal responsibility, & compliance.
The Director must create efficient operational practices that focus on student learning, growth, and development. The position contributes to the strategic & capital planning within the department and the execution of housing operations including marketing/promotion of University housing, room assignments, billing, & front desk management. This position leads the department's occupancy management efforts, oversees the residential database software (Adirondack Housing Director), & manages room selection process for students. The Director provides training and support to staff and team members.
The Director also serves as the College’s Title IX Coordinator, under the direction of the Vice President of Student Affairs and Institutional Diversity and Inclusion, to ensure Champlain College complies with Title IX related compliance. The Director coordinates the College’s Title IX Response Team, made up of four deputy coordinators, and serves as the lead contact for external case investigators as needed.
Functional Area Percentage of Weekly Work:
- Staff supervision: 20%
- Community development and education: 20%
- Departmental planning/support: 20%
- Crisis management: 20%
- Title IX Coordinator responsibilities: 20%
- Provide direct supervision for the Assistant/Associate Director of Residential Life and the Assistant Director of Housing Operations; indirect oversight of four area coordinators and 60 Resident Assistants.
- Provide leadership for all housing facilities & operations initiatives for student housing.
- Provide vision & leadership for housing occupancy management, including but not limited to planning, reporting, management, communication & marketing. Lead marketing efforts to assure desired occupancy levels. Indirectly manage & oversee housing assignments, billing, room changes/selection processes.
- Manage requests for exemptions and releases from contract in a timely manner by coordinating with the Financial Aid, Student Accounts, the Office of Accessibility and making recommendations to the Dean of Students for final approval.
- Provide overall leadership for professional and paraprofessional departmental staff, as well as creating a supportive environment that promotes the professional/personal development of staff members.
- Oversee coordination of all hall opening/closing processes in conjunction with departmental leadership, hall staff and campus constituents and residence hall custodial & maintenance reporting.
- Facilitate the departmental budgetary process to ensure adequate resources for operations, technology and facilities needs that align with departmental mission and goals.
- Lead marketing efforts to assure desired occupancy levels. Develop and implement a comprehensive marketing, promotions and brand plan. Coordinate and oversee the development of content for the department’s website & social media accounts.
- Develop & maintain partnerships with key College stakeholders, including but not limited to Campus Public Safety, Student Accounts, Admission, Facilities Administration and Physical Plant, Information Technology, Finance, and other Student Affairs departments, ensuring the safety and security of residence halls. Manage relationships with external service providers.
- Assist with the creation, implementation, and evaluation of the department's strategic plan, mission, and goals. Serve as a member of the Dean of Students’ management team; serve on and lead other departmental, divisional, and college committees.
- Serve in an on-call capacity to support staff emergency response during evenings, weekends, and holidays. Other duties as assigned by the Dean of Students.
- Create and maintain vibrant communities that contribute to the development of the whole person-mind, body, and spirit.
- Supervise and mentor residence life student staff.
- Recruit, select and train new and returning staff members.
- Meet regularly with staff individually and conduct weekly staff meetings.
- Direct, monitor, assess and evaluate staff work assignments and work flow.
- Disseminate information, provide training experiences, direct professional growth and develop a sense of team cohesiveness.
- Provide challenge and support in the areas of academic workload, job responsibilities, leadership skills, and personal growth.
- Cultivate an understanding of diversity and inclusion and create inclusive living environments.
- Foster healthy personal lifestyle choices.
- Act as a University agent and coordinate university response to student conflicts, residence hall procedures, and damages..
- Working closely with the Office of Community Standards, take primary responsibility for coordinating conduct intervention; serve as conduct officer within the Department of Residential Life.
- Serve as a member of the Colleges Student Care & Response Team (SCART).
- Maintain a visible presence in the residence halls through participation in residence functions, attendance at resident meetings, involvement in student events, and frequent walk-throughs.
- Serve in the on-call and crisis response rotation for all residential students exercising discretion and judgement in resolving critical incidents. Position deemed as essential personnel as an emergency responder to natural and human caused disasters.
- Facilitate learning for all student leaders within the division.
- Master's degree in College Student Personnel, Higher Education/Student Affairs or other related field is required.
- A minimum of 4-6 years of full-time post-master's degree work experience in a directly related/relevant field in a college or university environment is required, including supervision of professional staff.
- Web development skills and proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) is required.
- Demonstrated passion and commitment to college student development.
- Ability to relate well and be a mentor to a diverse population of college students.
- Experience in facilitating and supervising the planning and coordinating of creative events and approaches to community development.
- Demonstrated skill in individual and team development.
- Ability to utilize sound judgement and critical thinking in a wide variety of scenarios.
- Demonstrated commitment to diversity, equity and inclusion.
- Excellent interpersonal skills.
- Excellent written and verbal communication skills.
- Proficient execution of competing administrative responsibilities.
- Strong work ethic and an ability to multitask and work comfortably in a fast paced and highly dynamic student centered environment is required.
Knowledge, Skills and Abilities:
- Proficiency with housing & other university database systems is required. Previous experience with Adirondack Housing Director and Maxient software experience is strongly preferred.
- Demonstrated crisis management skills is strongly preferred.
- Demonstrated leadership experience, including the ability to work effectively with staff, students and other key stakeholders, inside and outside of Student Affairs is strongly preferred.
- Demonstrated crisis management skills is strongly preferred.
- Demonstrated ability to build relationships and work collaboratively with others, both inside and outside of Student Affairs.
- Experience with the design and implementation of student affairs assessment strategies preferred.
- Works evenings and weekends as needed.
Additional Information for Champlain College Burlington Candidates:
The successful completion of a criminal background check is required as a condition of employment.
Application materials must include a resume/CV and a letter of interest (Cover Letter) specifically addressing the desired qualifications.
Champlain College does not discriminate on the basis of race, creed, color, national origin, place of birth, ancestry, religion, age, sexual orientation, sex, gender identity, veteran or military service status, HIV-positive status, qualified disability, or on the basis of any other status protected by law, and does not discriminate in the administration of its education and admission policies, scholarship and loan programs, employment practices or co-curricular and other College-administered programs. Champlain College will make reasonable accommodations for otherwise qualified students, applicants for admission or employment, or employees. Please contact the People Center at 802.651.5800 with questions concerning the hiring process or future employment at Champlain College, or if auxiliary aids or services are needed to apply for employment at Champlain College.
Champlain College is committed to fostering an inclusive and diverse community. Recognizing that diversity is both a reflection of our world and a source of rich education, Champlain strives to be diverse and inclusive in ways that reflect the world in which we live and work. All members of the Champlain community are valued as individuals.
The College seeks candidates who, through their work and life experiences, service to the community, teaching or research can contribute to the diversity, inclusivity and academic excellence of Champlain College. Please include information about how you would contribute to these efforts and help to further this goal in your letter of interest/cover letter.