Job location: Chicago, IL

Position Summary:

Reporting the Associate Director of Student Support Services, this hybrid Student Life & Events Coordinator/Student Support Counselor works within the Student Support Services department to deliver student life programs for the Online Campus of The Chicago School of Professional Psychology. This position maintains collaborative working relationships with campus leadership, faculty, and other student-facing departments to support and coordinate programs, services, and activities consistent with the university’s mission, strategic goals, and regulatory requirements. Major areas of responsibility include commencement, new student onboarding, and student organizations. This position will also serve as the primary student support counselor for a caseload of students, which requires extensive and substantive student contact, as well as maintaining accurate records.

About the Department:

The Student Support Services team is the single point of access for students, providing student-centered support services (ADA accommodations, international student services, etc.). Student Support Counselors administer a high level of customer service to ensure student persistence and success.

Student Support Services team members work collaboratively within the office and with many other campus-wide constituent groups. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations’ need for access to services, which will include occasional evenings and weekends.

MAJOR RESPONSIBILITIES:

Student Life & Events

• Plan, manage, and direct all new student onboarding initiatives in collaboration with academic departments and admissions
• Manage pre-orientation communications, including online Early Connect course enrollment and content
• Assist with ground campus Student Life & Events staff to plan and facilitate commencement activities
• Oversee Student Council and other student groups by managing annual group registration and budgeting, serving as Student Council advisor, providing appropriate training to student leaders, and supporting event planning and assessment processes
• Maintain and disseminate accurate information about university policies and procedures pertaining to student organizations
• Responsible for planning, developing, and implementing a comprehensive campus-wide Student Activities program which may include social events, colloquia, trainings, and speakers

Fiscal Administration

• Oversee Student Life & Events budget and reimbursements processes, including student conference reimbursements
• Prudently handle expenditures to meet institutional budget need

Student Counseling

• Administer advising services including registration, evaluation of program requirements, incomplete grades, student class activity, Satisfactory Academic Progress, and overall degree progress
• Respond to calls and e-mails from incoming or current students on a daily basis by providing guidance regarding course work, policies, and support
• Advise at-risk students through work/life balance, time management, and other circumstances to ensure successful completion of the course and program
• Follow up on the progress of  Academic Development Plans for students who do not meet the Satisfactory Academic Progress requirements or who additional support
• Collaborate with various student-facing departments such as Academics, Financial Aid, Admissions, and Student Accounts to ensure student success
• Work with Office of the Registrar to ensure incoming and current students receive timely information and guidance regarding institutional policies, course registration, program completion, etc.
• Advise students on support services and resources available to them through the school
• Adhere to set internal, Federal, DOE, and affiliate policies and procedures, integrity and ethical standards
• Perform other duties as assigned

Essential Knowledge, Skills, and Abilities:

• Experience with building or managing co-curricular learning programming
• Ability to articulate the importance of co-curricular learning as an important component of holistic education
• Excellent writing, interpersonal, and PC skills (Word, Excel, Power Point)
• Equally capable of working independently or in a team, with strong organizational and time management skills
• Ability to collaborate and communicate with all students regardless of educational level as well as all employees regardless of position/title
• Experience/Comfort with utilizing technology in an educational setting preferred

Position Qualifications:

• 2-3 years of student activities, student engagement or similar experience
• Bachelor's degree required, Master’s degree preferred
• Experience within student-facing positions and/or Higher Education
• Ability and willingness to work evenings and weekends as required by supervisor and student need

The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School of Professional Psychology is an Equal Opportunity Employer.