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EDP Systems Analyst II-Technology Support Services

Job Details

Category:: Classified Staff
Department:: Technology Support Services
Locations:: Boston, MA
Posted:: Apr 2, 2019
Closes:: Apr 25, 2019 - 11:59 PM EDT
Type:: Full-time
Ref. No.:: CLA

About Bunker Hill Community College:


Bunker Hill Community College is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at three satellite locations in the Greater Boston area. Founded in 1973, BHCC is the largest of the 15 community colleges in Massachusetts, serving some 18,000 students annually across all modes of instruction. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry specific training programs. The College is the 8th most diverse higher education institution in the United States, and is a Hispanic and Asian American and Pacific Islander Serving Institution. Approximately 900 International Students attend from 107 countries, speaking 75 languages.


COLLEGE GOALS:


BHCC is a progressive institution guided by five goals: to Foster Student Success, Strengthen Career, Transfer and Workforce Readiness, Advance Diversity, Inclusion and Equity and Develop the College's Infrastructure. The College is committed to a learning community teaching/learning environment and, as an Achieving the Dream institution, is focused on data-driven student success.


LIVING IN BOSTON:


Boston prides itself on being one of the most livable cities in America with twenty-one diverse neighborhoods offering exceptional medical facilities, vibrant neighborhood business districts, museums, galleries and an extensive network of parks and outdoor recreational areas. Unemployment consistently tracks lower than the national average and job growth in 2014 and 2015 were ahead of projections. Eighty-plus colleges and a quarter of a million college students in the area make Boston one of the country's "youngest major metropolis," according to Boston magazine. Suburbs outside of Boston offer affordable housing options with easy access to public transportation.



Job Description:


Reporting to the Director of Technology Support Services (TSS), the EDP Systems Analyst II provides technical support and service in Windows/MAC environment. The analyst will work with all BHCC constituencies - students, faculty and staff. The analyst will support O/S, peripheral devices, productivity software, network connectivity, software installation/upgrades and assist in maintaining HW/SW inventory. Support is delivered through calls, emails, walk-ins and desk side visits. Excellent communicate and collaboration skills habits are required.



Requirements:


  • Three years full-time or equivalent part-time professional experience supporting PC and Apple computers in enterprise environment.
  • Experience in standard productivity suites (Office 2013/2016, Visio)
  • Experience in the configuration, installation and troubleshooting of printers and scanners.
  • Excellent verbal and communication skills to all levels of the organization.
  • Proven diagnostic and troubleshooting OS and application skills.
  • Experience in networking and Active Directory environment.
  • Proven ability to work with a diverse faculty, staff and student population

Preferred Qualifications:


  • Experience in mobile device connectivity, configuration and troubleshooting (iOS, Android).
  • Demonstrated ability to use and maintain small-scale media production equipment.
  • Experience with the support of Adobe, Davinci resolve, pro tools, or other similar professional-level software for graphic design, video production)
  • Experienced in support using remote tools
  • Experience with Apple Device Enrollment Program or Mobile Device Management (MDM)
  • Proven experience troubleshooting problems with equipment in a laboratory environment, researching technical issues and working independently.
  • Experienced in the creation, deployment and troubleshooting of imaging software
  • Desktop virtualization experience, VMWare certification, CISCO certification, WebEx support


Additional Information:


Salary: $2,273.42/biweekly


Shift: Monday-Friday 8 to 4 while training. Schedule will change to meet semester needs


Closing Date: April 25, 2019



Application Instructions:


To be considered for this position please upload the following documents to your account:


  • Resume
  • Cover Letter
  • A Copy of your Unofficial Transcripts

Please be sure to address the Required Qualifications in your documents.


If you need assistance applying through this website please contact our online Help Desk HERE


Organization

Bunker Hill Community College (BHCC) is a multi-campus urban institution, its main campus situated in the historic Charlestown neighborhood of Boston, Massachusetts. A second campus is located in nearby Chelsea, Massachusetts; five satellites are located in the local communities of Cambridge, Chinatown, Revere, Somerville and Boston’s South End.

Founded in 1973 by the Commonwealth of Massachusetts, BHCC enrolls more than 8,100 students in day, evening, weekend, web-based and distance learning courses and programs. The College offers more than 68 associate degree and certificate programs that prepare students for successful employment and transfer to four-year universities. Internationally recognized for development of individualized and alternative methods of instruction, BHCC is a leader in distance-learning technologies that enhance and strengthen the learning environment. The College also has expansive course offerings in English as a Second Language and Adult Basic Education.

One of the largest colleges in the state’s community college system, BHCC incorporates multi cultural and international perspectives in its courses, programs and institutional climate. With students from 90 countries, and students of color comprising more than half of the student’s population, BHCC is one of the more diverse and cosmopolitan colleges in New England. The average age of students is 28, nearly two-thirds are women and the majority of students work while attending college. An expansive array of student services supports the varied needs of the BHCC students.

A leader in workforce education, the College’s academic and technical programs offered at two campuses, five satellites and through distance learning models, reflect the workforce of the local and regional economy. The additional resources of the Workforce Development Center and ACT Center further support the Greater Boston communities’ employment training needs. 

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