Customer Service Coordinator Window - UCLA Central Ticket Office

Job description

As one of America's finest universities, UCLA has a tradition of advancing higher education and the common good through excellence in scholarship, research and public service. UCLA is California's largest university and a model for public institutions of higher education. Academic excellence, faculty distinction and a comprehensive curriculum are hallmarks of the UCLA experience. The university is an educational and architectural landmark in Los Angeles, attracting thousands of visitors and scholars each year.

Customer Service Coordinator - Window - UCLA Central Ticket Office
UCLA Central Ticket Office
Requisition 29950

Who you buy your tickets from matters!

The UCLA Central Ticket Office (CTO) seeks a Customer Service Coordinator for our Windows Area Box Office.

This dynamic role has overall responsibility for the day to day operation of our walk up service that includes:

Customer service supervision

  • Supervises student staff interactions with customers inquiring about ticket purchases, event information and other customer service questions, ensuring excellent customer service is practiced and maintained. Trains, schedules, and evaluates student staff.

    Office operations and ticket inventory controls
  • Sells event tickets and consignment items, and distributes tickets to students for a variety of student oriented events.
  • Balances cash drawers and ticket inventory.

    Ticket related event coordination
  • Ticket management of academic arts events. Acts as UCLA client liaison with the various UCLA departments and ensures our client needs are met.

    Full information concerning the job qualifications are listed on the official UCLA job posting.

    The target salary for this position is $20.89 hourly. This is a full-time regular (career) position with a comprehensive benefits package. The position is located in Westwood on the beautiful UCLA campus.

    How to Apply:
    Apply for this position using the UCLA Career Opportunities website. Go to and search for Requisition 29950. Or, quicklink

    UCLA offers an excellent comprehensive benefits package, including an average of three weeks of vacation per year; an average of 12 days sick leave per year; 13 paid holidays per year; health, dental and vision care benefits; life insurance; disability insurance; the University of California Retirement Plan; various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, the University Credit Union, and much more!

    The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

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    Job No:
    Posted: 4/1/2019
    Application Due: 4/1/2031
    Work Type: Full Time