Classroom Support Technician II
Job Title: Classroom Support Technician II
Full/Part Time: Full-Time
Job ID: 24958
Job Code: 1617 Instructional Support Technician II
Department: Instructional & Meeting Spaces
CompensationClassification: Instructional Support Technician - II
Salary Range: $3,748/month - $6,582/month
FLSA Status: Non-exempt
San José State University offers employees a comprehensive benefits package. For more information on programs available, please visit http://www.sjsu.edu/up/all/benefits/
Working HoursMonday - Friday
11:00 a.m. - 8:00 p.m.
About the PositionThe Classroom Support Technician II performs duties under general supervision but works independently to provide operational and technical support for campus classrooms and checkout. This position performs complex installations, modifications, programming and maintenance of audio/video equipment systems.
Responsibilities include but are not limited to the following:
-Research, recommend and provide technical advice and expertise to the IMS Department Administration to enhance the services provided to the campus. Provide evaluation and assessment of equipment for purchase, upgrading and maintenance of resources.
-Perform complex modifications and maintenance of audio/video equipment and systems, SP control systems, Vyopta and Crestron control systems. Troubleshoot network, software and computer display issues for audio-visual work and remote location controlling.
-Troubleshoot checkout technology and classroom technology issues, research and identify solutions, make equipment repairs. Work with the team to coordinate maintenance and installation work. Install classroom technology and provide advice on best approaches to equipment repair and installation.
-Develop and provide user documentation and user guides for audio/visual equipment installed in the classrooms. Provide support and training to faculty, staff, and students in the areas of applications, software and audio/visual hardware. Update documentation to educate and assist the end user in understanding and effectively using resources.
-Provide hand-on in-classroom basic and advanced support to faculty teaching in these spaces.
-Test and replace cabling and components, reconfigure and develop solutions for unique faculty needs, and advise the faculty on computer configurations. Develop on-the spot solutions to meet demands and needs.
Minimum QualificationsEquivalent to three years of experience providing instructional support services for a related unit or discipline, or in producing materials or supplies or repairing equipment in a discipline related to the area to which assigned. A combination of education and experience will be considered.
Preferred Qualifications-Two years' experience troubleshooting audio/visual equipment
-Two years' experience providing customer service
-Experience working with Windows/Mac computer systems
-Experience maintaining databases
Knowledge, Skills & Abilities-Advanced knowledge of operation of a wide range of video and audio systems, audio monitoring equipment, and related instructional communications technology.
-Ability to identify and diagnose equipment and system problems and develop solutions, and perform equipment repairs.
-Knowledge of a broad range of instructional audio/visual techniques and needs of a campus community.
-Working knowledge of TCP/IP networking protocols.
-Working knowledge of some or all of the following: SmartBoard hardware and software; SP Controls, Crestron and Vyopta control software; LCD Projectors; HDTV monitors; and troubleshooting of Macintosh and Windows Operating Systems.
-Ability to troubleshoot the installed classroom technology and instruct faculty teaching in the technology driven classroom spaces.
-Knowledge of equipment installation, wiring termination, and use of test instruments.
-Knowledge of installation and configuration procedures for AV control systems.
-Working knowledge of PC/MAC hardware, Windows/Mac operating systems and MS Office Suite and other software applications.
-Ability to develop detailed documentation and clear written instructions.
Posting DateMarch 29, 2019
Application ScreeningApplication Screening begins April 12, 2019
Applications received before that date will receive first consideration.
This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Required Application MaterialResume
Letter of interest
List of References
Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.
It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.
Contact InformationOne Washington Square San Jose, CA 95192-0046