Assistant Vice President for Specialty Business Services and Cultural Arts

The Senior Vice President for Operations and Finance at Iowa State University seeks an innovative, creative, and collaborative leader for its Assistant Vice President (AVP) for Specialty Business Services and Cultural Arts. This position is responsible for the leadership, overall vision, and direction of nine major operations that provide critical support functions and cultural enrichment opportunities across the Iowa State campus: Iowa State Center, Logistics & Support Services, Printing & Copy Services, Reiman Gardens, Transportation Services, University Book Store, University Museums, Veenker Memorial Golf Course, and WOI Radio Group.

One of the unique opportunities of this role is to take seemingly disparate units and, through communication and building a sense of team, identify opportunities that can lead to greater efficiencies, improved processes, increased employee and customer satisfaction, and better value and enhanced quality of services. With limited direction, the AVP plans, develops, administers, and coordinates: business planning, strategic planning, budgeting, diversity initiatives, policy development and implementation, and process improvement efforts for the division’s functions. Relationship building and communication efforts are paramount to this position. The AVP works collaboratively with other campus, state, and community partners to develop strong relationships that support positive interactions, enhance the visibility of, and project the key messages of the division. The AVP also provides leadership, advocacy, mentoring, coaching, training and development opportunities, and personnel oversight for unit directors, ensuring the same for the directors’ employees.

The AVP is responsible for ensuring that each function provides outstanding customer service while establishing and meeting fiscal targets. As such, the successful candidate must possess an understanding of a variety of business models (including retail and fee-for-service operations); a commitment to customer service; the ability to promote excellent interpersonal relationships and be comfortable briefing leaders; and strong analytical, written and verbal communication skills. The successful candidate also will: be a strategic thinker who can translate vision into actions; be diplomatic in persuading, influencing, negotiating, and resolving issues with a wide variety of stakeholders, both internal and external to the university; be an effective leader with the ability to build a sense of team; be able to manage large-scale projects and change initiatives while prioritizing and balancing multiple and sometimes conflicting demands and projects; and display an innovative and entrepreneurial spirit coupled with an adherence to best business practices and ethics.

Required Education and Experience:
Bachelor’s degree and 10 years of related experience; OR a Master’s degree and 8 years of related experience; OR a Ph.D. or other professional degree and 5 years of related experience.

Preferred Education and Experience:
- Experience in higher education
- Leadership experience in business services, including strategic planning, budgeting, and financial accountability
- Experience building and managing an array of effective working relationships
- Experience identifying and initiating new business and/or revenue-generating opportunities
- Experience leading change in an organization
- Experience spearheading customer service initiatives
- Supervisory experience

Additional Information:
- This position serves at the pleasure of university administration and is exempt from certain P&S policies.
- This position may require travel to carry out position responsibilities. Therefore, candidates must have access to reliable transportation.

Guaranteed Consideration Date:
April 14, 2019

commensurate with qualifications

Application Instructions:
To apply for this position, please visit and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter
3) Contact Information for Three References

If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email [email protected]