Auto req ID
111291BR
Duke Entity
HEALTH SYSTEM
Job Code
3839 DHTS APPLICATION ANALYST
Job Description
DHTS APPLICATION ANALYST (EPIC INPATIENT)
Primary role:
The Application Analyst is primarily responsible for the development, deployment, post-implementation support, product design and testing cycles of the Maestro Care(Epic) Inpatient Electronic Health Record (EHR) for the Clinical Documentation/Orders/Emergency/Obstetrics module. This includes planning, performing, managing, and supporting identified ClinDoc/Orders/ASAP/STORK users in the Duke environment.

The incumbent will work closely with Epic and identified other Maestro Care applications staff to create and carry out deployment tasks, clinical workflow interpretation, and participate in Maestro Care Inpatient application build, testing and support. Advise and assist with educational issues, including cross-training of team members, end-users and DHTS Service Desk via face-to-face, via phone or email and via training classes.

Act as Maestro Care Inpatient EHR application expert for base functionality. Update test plans to account for testing of new features with all releases.

Participate in the design and specification of bug-fixes to ensure they meet the needs of the Duke environment, as well as participate in design sessions and review of specifications for new features and enhancements in the Maestro Care Inpatient EHR.

Work with others on the Application Support team to manage all user access to Maestro Care Inpatient EHR systems and track changes. The analyst may be expected to have Epic certification and/or proficiency in ClinDoc, Orders, ASAP, and/or Stork.


Level 2
Duties described for the Level 2 will:Perform in-depth analysis of end-user department workflows, data collection, report details, and other technical issues associated with Epic software as they relate to system design and build decisions Proactively complete assigned Maestro Care application deployment(s), management and testing tasks within a defined timeline Manage the documentation, resolution, and completion of identified deployment issues and tasks Build, test, and debug Epic application(s) to ensure the system meets end-user requirements Responsible for writing and executing test plans, documenting and resolving defects within Quality Center Develop and document system and user procedures Develop report specifications and work closely with report writers to ensure all operational and regulatory reporting needs are met including reports necessary to comply with Meaningful Use requirements Provide both business and after hours support for issues around system production support including the analysis, prioritization, and implementation of requested changes, analysis of new functionality, coordination of software release updates, system testing, and interface enhancements Requires applicable Epic certification or the ability to complete certifications within the defined timeline. Makes oral and written presentations to project teams, management, and other departments. Coordinates and operationalizes simple to complex projects with direction. Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.Education/Training:
Bachelor degree, preferably in computer science or a clinical field, or offsetting clinical or IT experience. Prefer clinical experience in an inpatient setting.

Experience:
Level 2- Three years of related experience.

Licensure/Certification:
Level 2 -- Requirements described for the Level 2 requires: Epic ClinDoc / Orders certification strongly preferred.

Level 2:
In addition to the KSAs described for Level 2 will demonstrate:
Knowledge of project management to manage deliverables
Design specifications for information systems
Implementation of information systems
Maintenance of information systems
Quality assurance (may be required)
Adult learning and training methods (may be required)
Location
Durham
Requisition Number
401572368
Position Title
DHTS APPLICATION ANALYST
Shift
First/Day
Job Family Level
CD
Full Time / Part Time
FULL TIME
Regular / Temporary
Regular
Department Name
MC - MAESTRO CARE - FTES
Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education
Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
 
LICENSE/CERTIFICATION: LEVEL 2: In addition to the requirements described for the Level 2 requires: Certification in an area of application support of a technical or support nature preferred.

Experience
Level 2 - Two years of related experience is required.

Degrees, Licensures, Certifications
N/A