Posting Details

Posting NumberG/R01684PWorking TitleReservations Clerk - NBEDepartmentCont Ed Aux Oper - HotelAbout the University of Georgia

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities is the state’s oldest, most comprehensive, and most diversified institution of higher education (http://www.uga.edu/). UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,600 full-time staff. The University’s enrollment exceeds 36,000 students including over 27,500 undergraduates and over 8,500 graduate and professional students. Academic programs reside in 17 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

The University of Georgia Center for Continuing Education and Hotel is hiring motivated, dependable, and team-orientated individuals for jobs that advance the University of Georgia’s mission of public service and outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for the development and administration of non-credit professional and continuing education courses as well as home of the only on-campus hotel, the UGA Hotel and Conference Center.

College/Unit/Department websitehttp://www.georgiacenter.uga.eduEmployment TypeEmployeeAdditional Schedule Information

Up to 19 hours per week. Reservation hours are 8am-11pm every day and schedule will be based on applicant availability and business needs.

Advertised SalaryCommensurate with experienceAnticipated Start Date04/05/2019Posting Date03/22/2019Closing DateOpen Until FilledYesSpecial Instructions to Applicants

This position can work a maximum of 19 hours per week and is not eligible for benefits. Tobacco use is prohibited in the Georgia Center hotel and on the University of Georgia campus.

Location of VacancyAthens Area EOO Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.

Duties/Responsibilities

Please approximate the percentage of time spent on each task (out of 100%) during a typical work week. List these tasks in order of importance, with the most critical task coming first. Do not list more than 6 entries – do not go below 5% time per assigned duty.

Duties/Responsibilities

Create an outstanding first impression of the Georgia Center Hotel by handling all incoming calls to the reservations area in a professional, efficient, friendly manner

Percentage of time50Duties/Responsibilities

Gather information about customer needs for hotel accommodations

Percentage of time20Duties/Responsibilities

Provide customers with an overview of the facility as well as a comprehensive description of room types and rates

Percentage of time10Duties/Responsibilities

Provide customers with features and benefits of rooms available and recommendations that will fit their needs

Percentage of time10Duties/Responsibilities

Make accurate reservations in hotel software that meets the needs of customers and the Georgia Center

Percentage of time5Duties/Responsibilities

Participate in training sessions, departmental meetings, and other duties as assigned

Percentage of time5Position Details

Classification TitleTemporary Office/Clerical (NE)FLSAUGA Job CodeJob FamilyFTE.475Minimum QualificationsPosition Summary

This position provides reservation services for hotel guests. The Reservations Clerk is responsible for talking with customers in a professional, efficient, and friendly manner. This position will provide customers with rates, descriptions, features, and benefits of hotel accommodations, recommend room types that meet the customers’ needs, and make accurate reservations in the hotel software system.

Relevant/Preferred Education, Experience, Licensure, Certification in Position

High school diploma or equivalent

Hotel experience and related customer service experience preferred

Knowledge, Skills, Abilities and/or Competencies

Positive attitude and outgoing personality, good verbal and written communication skills, organization and time management skills, detailed oriented, computer literate, strong work ethic, dependable

Physical Demands

Sit for long periods and use computer and phone

Is this a Position of Trust?Does this position have operation, access, or control of financial resources? YesDoes this position require a P-Card? NoIs having a P-Card an essential function of this position? NoIs driving a requirement of this position?Does this position have direct interaction or care of children under the age of 18 or direct patient care?NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)NoPosting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this job opportunity at the Georgia Center?
   • UGA Job Board (iPAWS)
   • Insidehighered.com
   • Indeed.com
   • hCareers.com
   • Georgia Center Employment webpage
   • LinkedIn
   • Facebook
   • Department of Labor
   • Goodwill
   • Current UGA employee
   • Other

Applicant DocumentsRequired Documents

Optional Documents