Classroom Support Technician - I

Job description

Job Title: Classroom Support Technician - I
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 24955
Job Code: 1615 Instructional Support Technician I
Department: Instructional & Meeting Spaces
CompensationClassification: Instructional Support Technician - I
Salary Range: $3,419/month - $6,007/month
FLSA Status: Non-Exempt

San José State University offers employees a comprehensive benefits package. For more information on programs available, please visit
Working HoursMonday - Friday
1:00 p.m. - 10:00 p.m.
About the PositionThe Classroom Support Technician performs duties under general supervision but works independently to plan, schedule, coordinate and maintain support for the SJSU campus; Provides support to faculty, students, and staff through the coordination of operations and technical services of Instructional and Meeting Spaces to ensure operational efficiency; Assists faculty, students, and staff requesting equipment; and provides routine classroom technology support and equipment maintenance activities.
Minimum QualificationsEquivalent to two years of experience providing instructional support services for a unit or discipline, acting as a student assistant, or in producing materials or supplies related to the discipline. A combination of education and experience will be considered.
Preferred Qualifications-One year of experience troubleshooting audio/visual equipment
-One year of experience providing customer service
-Experience working with Windows/Mac computer platforms
-Experience with scheduling coordination
Knowledge, Skills & Abilities-Knowledge of operation of a wide range of audio/visual systems.
-Ability to identify and diagnose equipment and system problems and develop solutions, and perform equipment repairs.
-Knowledge of a broad range of instructional audio/visual techniques and needs of a campus community.
-Knowledge of SmartBoard hardware and software; SP Controls, Crestron and Vyopta control software; LCD Projectors; HDTV monitors; and troubleshooting of Macintosh and Windows Operating Systems.
-Ability to troubleshoot the installed classroom technology and instruct faculty teaching in the technology driven classroom spaces.
-Knowledge of equipment installation, wiring termination, and use of test instruments.
-Ability to research available products and systems and recommend alternatives to meet identified needs.
-Excellent customer service and public relation skills.
-Working knowledge of PC/MAC hardware, Windows/Mac operating systems and MS Office Suite and other software applications.
-Ability to develop detailed documentation and clear written instructions.
Posting DateMarch 21, 2019
Application ScreeningApplication Screening begins April 11, 2019
Applications received before that date will receive first consideration.

This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Required Application MaterialResume
Letter of interest
List of References

Please note that failure to completely fill out each section of the online application may result in your application not receiving consideration.
Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Equal Employment StatementSJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability.

It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self disclose.
Contact InformationOne Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250




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Job No:
Posted: 3/28/2019
Application Due: 6/3/2019
Work Type: