New Patient Coordinator/Chiropractic Lead Share this Job Life Chiropractic College West Posted April 26, 2019 Employment Type Full-time, Non-exempt Compensation Depends upon Skills and Experience Company Life Chiropractic College West
Location 25001 Industrial Boulevard
Hayward, CA 94545
US
DESCRIPTORS

COMPANY DESCRIPTION Life Chiropractic College West, a non-profit graduate school offering the Doctor of Chiropractic (DC) degree, is internationally recognized for leadership and innovation in chiropractic education. The curriculum at Life West features an integrated emphasis on chiropractic philosophy and technique that attracts students from all over the world. Life West is well known for its diversity, integrity, and cooperative spirit.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Life Chiropractic College West is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. We recognize and respect the amount of time you are about to invest by applying to this open position. If you complete this job application, you will be kept informed via email status updates (and text messages, if you opt in) throughout the evaluation process.

By continuing with this job application, you will be asked to answer job-specific questions. Please note that the questions contained in this job posting are our sole intellectual property.

Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Thank You,
The Hiring Manager

SPECIAL NOTE: If you do not receive a confirmation e-mail within minutes of your job application submission, please check your email bulk or spam folders.
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Under general supervision, the Chiropractic Assistant/New Patient Intake Coordinator will be responsible for providing outstanding, excellent and friendly customer service to all patients, student, employees and other members of campus community. The Chiropractic Assistant/New Patient Intake Coordinator is responsible for new patient processing and overall management of the Health Center. Furthermore, the incumbent will be coordinating all aspects of the patient intake process including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the verification and authorization processes.

RESPONSIBILITES

Ensure that the campus community receives outstanding service by providing a friendly environment which includes greeting and acknowledging every patient, maintaining outstanding standards, solid knowledge of chiropractic and all other components of Life Chiropractic College West

Verify completion of all patient documentation associated with new patient intake and registration according to policy

Collect, manager and file all new patient materials and documentation.

Verify insurance with patients and other insurance agencies

Receive and accurately process all new patient forms in person and online

Fast and accurate data entry, Inputting all patient/intern information in system

Effectively communicate new patient paper works including fee schedules to new patients.(i.e. cash patient, Medicare, Personal Injury and Workers Compensation)

Provide timely responses to all questions and concerns via in person, over the phone and/or email

Distribute educational information and materials to patients

Abide by HIPAA laws regarding patients information

Manage/schedule all new/reoccurring appointments

Manage faculty advisor walk in rotations

Create and maintain daily new patient log

Coordinate quarterly new student physical process (i.e. process all new student paper works, start patient files for new students, and attend the new student physicals if needed)

Abide by HIPPA laws regarding confidential patient information

Serve with confidentiality

Assist cashier and/or receptionist as needed

Other duties as required

Back up to Manager for the day to day operation

Orders, stocks, and maintains adequate inventories of all chiropractic and office supplies

Provides coverage as needed or on a regular basis

Ensures employees are treated in a fair and equitable manner

Complies with all EEO obligations and responsibilities

Develop staff through coaching, mentoring, rewarding, training, and guiding

Assists all staff in the interpretation of policies and procedures

Maintains a broad understanding of the principles of financial management –uses cost-benefit thinking to set priorities

Identifies /implements cost-effective approaches

Supports and implements organizational technology changes

Commits to a focus on continuous improvement of workflow processes and procedures

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GENERAL PERFORMANCE STANDARDS AND EXPECTATIONS

In addition to satisfactory performance on all of the responsibilities for this position, all College employees must fulfill the following basic performance expectations:

1. Mission and Goals: All employees are expected to know and work by the College's mission and goals.

2. Customer Service: All College employees will strive to provide outstanding customer service to everyone they serve including students, the community and fellow employees.

3. Grooming and Appearance: College employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance.

4. Safety Awareness: College employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided, depending on the position.
5. Attendance Standards: College employees are expected to attend their work assignments and schedules at all times, pursuant to the College's Employee Handbook.

6. Training: College employees are expected to attend College-provided training sessions and meetings when deemed necessary or required.

7. Continuous Improvement: College employees are expected to give attention to continuous assessment and improvement of the position's assigned set of duties and responsibilities

SKILLS & EXPERIENCE: EDUCATION & TRAINING REQUIREMENTS:

Education/Experience: Minimum of High School Diploma or equivalent. Bachelor’s degree preferred. 1+ years in a chiropractic or medical office.

Knowledge: Familiar with HIPPA regulations; Demonstrated knowledge and proficiency in the principles, procedures and best practices related to this position; proficient knowledge of general office equipment such as phones, computers and Microsoft Office Suite (Word, Excel, Power Point);

Skills/Abilities: Ability to work with confidential material and maintain confidentiality along with sensitivity; Strong verbal and written communication skills; Ability to learn medical and insurance billing software; Ability to work in a fast-paced environment with established time constraints and difficult situations; Ability to be flexible and adaptable to changing priorities and deadlines; Ability to provide outstanding customer service and relationship building skills to the campus community

WORKING CONDITIONS

Work is performed primarily in a standard office environment with extensive contact with the public

Shifts are generally Mondays through Fridays 10:00 AM to 6:30 PM

May occasionally work weekends as needed

PHYSICAL DEMANDS

Able to spend long hours sitting, standing, and lifting up to 25 pounds

Nature of work requires an ability to operate standard business office equipment

Requires ability to communicate and exchange information clearly and concisely.

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information

RESPONSIBILITIES

• Verify completion of all patient documentation associated with new patient intake and registration according to policy

QUALIFICATIONS

• Education/Experience: Minimum of High School diploma or equivalent; Bachelors degree preferred. 1+ years in a chiropractic or medical office

BENEFITS

• Generous Paid Time Off (PTO)
• Dental Insurance
• Health Insurance
• Vision Insurance
• 401(k)