Help Desk Manager
- Employer
- Hofstra University
- Location
- Hempstead, NY
View more
- Administrative Jobs
- Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The Help Desk Manager is responsible for supervising, training and delegating tasks to part-time student assistants, escalating certain complex technical problems through a defined escalation process, implementing and supporting various customer service applications, including the automated classroom lecture capture system, and overseeing the law school’s help desk request tracking system. The Help Desk Manager also assists with hardware/software upgrades and troubleshooting and the day to day classroom technology setups. The Help Desk Manager will update and create documentation for help desk policies and procedures, training, and application support. Other duties as assigned. Some nights are required.
Qualifications:The ideal candidate is a self-motivated learner, has a commitment to approaching problems collaboratively, and the capacity to consider and implement both short-term solutions and long-term strategic plans. The successful candidate will also demonstrate the ability to exercise good judgment and must absolutely be reliable.
Required Skills: Bachelor's degree is required. A minimum of two years of experience in an IT help desk environment is required. Experience in successfully tracking and managing a large volume of simultaneous tasks, projects, or requests; strong organizational and communication skills; attention to detail; motivation, efficiency and self-direction; extensive troubleshooting abilities on Windows-based and Apple products; experience working with audio/visual technology.
Preferred Skills: Experience in an academic setting supporting faculty, staff, student and administrative users; experience in supervision; prior experience in a high-volume help desk environment. Experience with Service Now, Bomgar, lecture capture software, and Zoom; conversant in productivity applications for both Microsoft and Apple products. Experience with project management.
Application Instructions:For consideration, please send a resume, cover letter and salary history to:
email: LawSchoolJobs@hofstra.edu.
Please include “Help Desk Manager” in the subject line.
Voluntary Self-IdentificationAll applicants are invited to complete the three (3) voluntary self-identification formsDeadline:Open until filledDate Posted: 03/26/2019Posting Number: 897469-19
Organization
Working at Hofstra University
Hofstra University is a dynamic private university where students will benefit from large-university resources and thrive within a small college atmosphere. At Hofstra, students can choose from 155 undergraduate and 170 graduate program options within the Frank G. Zarb School of Business; Hofstra College of Liberal Arts and Sciences: the Peter S. Kalikow School of Government, Public Policy and International Affairs; School of Humanities, Fine and Performing Arts; School of Natural Sciences and Mathematics; the Hofstra Northwell School of Medicine at Hofstra University and Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies at Hofstra University; Hofstra University Continuing Education; Honors College; Lawrence Herbert School of Communication; Maurice A. Deane School of Law; School of Education; School of Engineering and Applied Science; and School of Health Professions and Human Services. Students also benefit from small classes (student-to-faculty ratio of 13-to-1 and an average undergraduate class size of just 21 students), flexible schedules, and close proximity to the cultural and networking aspects of New York City.
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