Assistant Vice Chancellor for HR Operations

Job description

Vacancy Type SAAO Tier II Is Internal Transfer Only No Working Title Assistant Vice Chancellor for HR Operations Salary Range   Anticipated Hiring Range Commensurate with credentials and experience Position Number 00041203 Work Schedule Normal business hours with additional hours as needed Full Time Equivalent (FTE) 1.0 Department 480101 - HR Administration Department University Human Resources Job City & State Raleigh, NC Primary Function of Organizational Unit

University Human Resources (UHR) encompasses the functional areas of employment, classification, compensation, benefits, employee relations, training, onboarding and HR information management. These services are directed, managed, and provided by the division for more than 4,000 SHRA employees, 2,000 EHRA non-faculty employees, 1,800 faculty, and 2,500 temporary employees. In order to support the academic, research, and extension mission and goals of NC State, UHR must implement a strategic university-wide approach for all human resources functions. UHRprovides leadership to the university administration, managers, and employees by being a progressive and innovative provider of human resources services.

Essential Job Duties

Provide senior leadership oversight for the HR operational function for University Human Resources (UHR). Act as a key change agent to assist in the transformation of the HR operation of the University to align HR services more closely with the needs and strategic goals of NC State. The Assistant Vice Chancellor for HR Operations reports to the Associate Vice Chancellor (AVC-HR) for Human Resources and will serve on the AVC-HR’s leadership team.

In this senior leadership role, the incumbent will be responsible for overseeing the following five (5) HR functions and services:

  • Benefits, Wellness & Work Life (Benefits Administration and Consulting, Leave Administration, Recognition and Wellness)
  • Talent Acquisition (Recruitment, Employment, University Temporary Services (UTS) for NC State and UNC Chapel Hill, Background Check, and International Employment)
  • Classification & Compensation (Both exempt from the Human Resources Act (EHRA) and subject to the Human Resources Act (SHRA) for classification and salary actions)
  • Executive Search Services (ESS) (Internal executive recruitment service)
  • HR Concierge Center (new function to be established to serve as the first line of communication to provide basic HR information, triage HR issues and to respond to calls, emails, and walk-ins)

The Assistant Vice Chancellor will have five (5) direct leadership reports:

  • Director of Benefits, Wellness and Work-Life
  • Director of Talent Acquisition and Employment
  • Director of Classification and Compensation
  • Director of Executive Search Services
  • HR Concierge Center Supervisor

Other Work/Responsibilities

  • Function as one of two senior leaders reporting to and collaborating with the Associate Vice Chancellor for HR in driving, leading and executing key HR strategic initiatives that are broad based with university wide impact.
  • Provide leadership oversight for the following HR functional areas ensuring alignment with the University’s vision, mission and strategic goals: Talent Acquisition (Permanent, Temporary, and International employment), Classification and Compensation, Benefits, and the new HR Concierge Center as a result of an organizational restructuring.
  • Proactively serve as a cultural architect that implements change management and continuous improvement initiatives to adapt to HR’s new institutional model.
  • Develop and implement a plan to reduce, redeploy, and realign the resources and investments expended on HR transactional activities. Utilize, leverage and integrate automation and system applications to the new HR strategic business service model.
  • Create and promote HR operational processes and procedures that are streamlined, efficient, effective, and focused on service excellence. Ensure a consistent approach in the delivery, administration and documentation of policies, processes, procedures, and HR services.
  • Promote and facilitate a thorough understanding of HR classification, compensation and recruitment policies and processes, including federal and state regulations, University of North Carolina system policies and OSHRregulations, as well as industry best practices and market trends.
  • Promote and support university efforts to accomplish diversity and inclusion initiatives that attract and retain a diverse and talented workforce at all levels in the university.
  • Establish appropriate customer Service Level Agreements (SLAs) and HR data analytics/metrics and reporting to establish accountability, reduce transactional activities, track performance, monitor program effectiveness, and measure success.
  • Oversee the establishment and operation of a new HR Concierge Center and its staffing with the appropriate competencies, role profiles, and service level agreements.
  • Collaborate with and serve as a consultative and advisor to department heads, deans, campus leaders, and university administrators to promote an engaged HR culture with campus constituents related to University-wide HR Strategic initiatives.
  • Collaborate with the AVC-HR in developing and executing key strategic planning initiatives for UHR relating to budgetary management, cost containment and resource reallocation plans for the division.
  • Other duties as assigned.

Minimum Education/Experience

Requires a relevant post-baccalaureate degree in Human Resources Management, Business Administration or related field from an accredited institution. Minimum of five (5) years of progressive human resources experience. For candidates demonstrating comparable professional backgrounds, a relevant undergraduate degree and a minimum of seven (7) years may be substituted.

Departmental Required Skills

  • Demonstrated leadership and professional expertise to develop HR strategies that will have high operational impact and resolve complex and challenging HR issues in change management and HR organizational transformation.
  • In-depth experience and thorough knowledge in the field of human resources and/or specific functional areas outlined in this position description combined with a broad-based knowledge and experience in other HR components of the organization.
  • Must possess a solutions focused mindset and a results driven leadership orientation.
  • Proven success in developing organizational cultures that foster a culture of accountability, collaboration and organizational excellence.
  • Proven ability to build collaborative partnerships with leaders and campus constituents internal to and external to HR.
  • Strong leadership skills with the ability to attract, motivate, coach, and develop a high performing work team and foster a positive diverse and inclusive work/life environment for NC State employees.
  • Superior project management, written and verbal communication skills and fiscal management expertise.

Preferred Experience, Skills, Training/Education

  • Minimum of seven (7) years of HR supervisory and strategic management experience.
  • Human Resources experience in higher education and/or the public sector. University experience working at a system institution in North Carolina highly desirable, and/or comprehensive knowledge of University of North Carolina System policies and OSHR regulations etc.
  • Exceptionally strong classification, compensation and recruitment experience.
  • Agile leader with superior project and change management skills including demonstrated success in implementing agile, LEAN or Six Sigma methodologies.
  • Technical knowledge with human resources systems and applications.

Required License or Certification


Special Instructions

Individuals that are interested in being considered for the position of Assistant Vice Chancellor for HR Operations are invited to submit an application at Candidates should provide a cover letter, resume or curriculum vitae, and the names and contact information of three (3) references. References will not be contacted without prior notification to the candidate.

Please direct all nominations and inquiries to Frank Barragan and Nicole Fleming, preferably via e-mail, at [email protected] with the position’s title in the subject line. Information that cannot be sent electronically may be forwarded to:


Frank Barragan
Campus Box 7210, Raleigh, NC 27695


Nicole Fleming
Campus Box 7210, Raleigh, NC 27695


Individuals are also encouraged to visit the search webpage at, the UHR webpage at, and the HR Strategic Plan at for further information.

Job Open Date 03/21/2019 Anticipated Closing Date 04/30/2019 Is this position partially or fully funded on ARRA stimulus monies? No Proposed Hire Date   AA/EOE

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected] Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.




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Job No:
Posted: 3/25/2019
Application Due: 5/24/2019
Work Type: