Job Purpose: Provide unit level support in the installation, operation and maintenance of a wide variety of applications within a diverse customer base. Position typically addresses highly complex issues using advanced system/infrastructural concepts and campus objectives and working with a high degree of autonomy. May manage project teams.  

Major Responsibilities:

• Lead in understanding business needs of the unit supported to define new solutions and technology applications to serve them.
• Provide expert technical advice and/or leadership to technical teams.
• Diagnose and resolve highly complex technical problems with computer hardware, software and servers.
• Identify and implement server replacement or upgrades.
• Analyze and resolve highly complex workstation, application and server related problems.
• Deliver technical related presentations to other systems support personnel and unit administrators.
• Develop and recommend standard operating procedures
• Perform other related duties as assigned.
• Basic Qualifications:
• Education: Bachelor's degree or equivalent combination of education and experience
• Work Experience: Four to six years job related experience.
• Certifications: N/A
• Skills: This job requires expert knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring an in-depth understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, technical/project leadership, customer service, system documentation and communications.

  Qualifications   Preferred Qualifications:

• Preferred Education: N/A
• Preferred Work Experience: 5+ years applicable experience
• Preferred Certifications:  CompTIA Network+ CompTIA Security+
• Preferred Skills: The ideal candidate will have experience taking lead role in researching, testing, and managing on-premise and hosted client-server management systems. Candidate must have a track record of good judgment and decision-making and ability to work collaboratively in a team or work independently on assigned task/project. The ideal candidate will be comfortable presenting/reporting to organization leadership and communicating effectively with service owners, and service customers. Must have system administration experience with server-side client management tools (e.g. SCCM, JAMF, LanDesk, Altiris, etc.) supporting Mac OS, iOS, and Windows 10 devices. Candidate must have experience creating automated tasks/scripts to manage devices in an Active Directory environment. The ideal candidate must have demonstrated ability to multi-task; strong analytical, prioritization, time management skills.
• Additional Information: N/A Impact & Influence: This position will interact on a consistent basis with: users within assigned unit which include management, faculty and staff personnel. This position typically will advise and counsel: users and other support personnel. This position will supervise: NA (project direction only).