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IT Technician II

Employer
North Orange County Community College District
Location
Anaheim, CA

View more

Administrative Jobs
Academic Affairs, Research Staff & Technicians
Employment Type
Full Time
Institution Type
Community College

Job Details

Position Details

Classification Information

Classification Title IT Technician II Position Information

Job Title IT Technician II Position Number CCC689 Location Cypress College Department CC Academic Computing Percentage of Employment 100% Months of Employment 12 Months Per Year Work Schedule Monday - Friday, 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs.) About Us:

Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students’ educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 80,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California’s premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education.

What We Offer: Primary Purpose

This position is responsible for installing and maintaining computer hardware and software; maintaining and installing local area network systems; and providing technical assistance and guidance to end users.

Essential Functions

Examples of essential functions are interpreted as being descriptive and not restrictive in nature.

Job Description

Installs, configures, tests, and maintains hardware and software including workstations, printers and other computer-related devices, and new and upgraded software. Develop scripts to distribute images and installation packages. Create, test, manage, troubleshoot and maintain operating system images for all platforms in production.

Troubleshoots and resolves technical problems providing technical maintenance and repair support to end users. Manage out-of-warranty hardware repairs including recommendations of parts to be ordered. Directs more complex problems to higher level technical personnel and/or arranges for equipment service for major repairs.

Maintains network systems and servers; installs and configures network software and interfaces at workstation level; maintains network security; configures software, user accounts, and web pages for District departments and personnel.

Manages the phone system and main circuit; communicates with staff on phone requests and issues.

Configures and test video conference equipment with Service Provider; schedules video conference for the District and for all other community colleges.

Runs and monitors the daily production schedule and operates Enterprise Server Systems. Assists with Server installations and setups.

Processes work requests and prioritizes tasks maintaining records of completed tasks. Create, test, manage, troubleshoot and maintain documentation including: checklists for image creation, driver versions per image, image updates in progress and required.

Researches and determines appropriate need for workstation hardware, software, printer and copier; provides recommendations on the purchase of hardware, software and peripherals and maintains contact with technology vendors.

Assures compliance with technical standards and software copyright laws; assures adherence to safety codes and regulations applicable to working with high voltage.

Prepares and maintains a variety of records, logs and reports concerning work procedures, materials, parts, inventory and the repair and maintenance of equipment and software. Evaluate equipment to determine whether to repair in-house, send out, or surplus.

Communicates with other departments and staff to determine their technology needs and provides solutions.

Train team members in technical areas to improve skills. Develop, conduct and provide technical training and assistance for technical staff and end users; writes and updates technical and user documentation.

Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Deliver, assemble and install instructional media equipment; assure that multimedia systems are properly installed and functioning correctly.

Performs a variety of skilled and technical duties related to the troubleshooting, repair and adjustment of multimedia systems and other computer equipment.

Performs related duties as assigned.

Working Relationships

The IT Technician II maintains frequent contact with various District departments and personnel, vendors and outside contractors.

Knowledge, Skills and Abilities

Knowledge of current computer hardware, software and related peripherals

Knowledge of various computer software applications

Knowledge of video conference equipment

Knowledge of the District telephone system, maintenance and repair

Knowledge of web page creation, publication and maintenance

Knowledge of principles and practices of electronics as related to computer hardware and peripherals

Knowledge of electronic theory and circuit analysis skills

Knowledge of the principles, practices and techniques of training and providing technical instructions

Knowledge of the correct English usage, grammar, spelling, punctuation and vocabulary

Ability to analyze situations accurately and adopt a certain course of action

Ability to plan, organize and prioritize work

Ability to lift up to 80 pounds

Ability to meet schedules and time lines

Ability to communicate effectively, both orally and in writing

Ability to understand and follow oral and written directions

Ability to establish and maintain effective working relationships with others

Special Requirements

Coursework must be verifiable on a legible transcript.

Minimum Qualifications

Two (2) years of college coursework in Computer Electronics, computer Sciences or a related field.

Minimum of four (4) years’ experience installing and maintaining hardware and software in a network environment.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff.

Desirable Qualifications

Bachelor’s degree in Information Systems or Computer Science.

Working Conditions

College or District information systems office environment; subject to lifting heavy boxes and equipment (up to 80 pounds unassisted); subject to repetitive bending, stooping and use of upper extremities; subject to exposure to electrical hazards.

Salary Range $5,242 - $6,358 Per Month Number of Vacancies 1 Posting Detail Information

Posting Number 2015329P Open Date 03/20/2019 Close Date 04/03/2019 Special Instructions Summary

This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The applicant selected for the position will be required to provide identification and employment eligibility as outlined in the Immigration Reform and Control Act. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within the same fiscal year or 8 months, whichever is longer.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate “N/A” (not applicable). Do not use terms such as “see resume” or “see attached”.

The minimum required number of references for this position is three (3).

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4810 at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or coursework are required. See our website at http://www.nocccd.edu/minimum-qualifications for information regarding evaluation of foreign degrees.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have two (2) years of college coursework in Computer Electronics, Computer Sciences or a related field?
    • Yes
    • No
  2. * Do you have a minimum of four (4) years’ experience installing and maintaining hardware and software in a network environment?
    • Yes
    • No
  3. * Can you provide proof, if hired, that you are eligible to work in the United States (NOCCCD will not sponsor any visa applications)?
    • Yes
    • No
  4. * Describe your experience, training, and/or education which demonstrates your understanding and sensitivity to diversity.

    (Open Ended Question)

  5. * How did you hear about this employment opportunity?
    • CalJobs
    • CCC Registry
    • Cypress College
    • Employee Referral
    • Fullerton College
    • Higheredjobs.com
    • Human Resources
    • Indeed
    • Insidehighered.com
    • Monster
    • NOCCCD Website
    • OC Register
    • North Orange Continuing Education
    • Other (list below)
  6. Other, please specify.

    (Open Ended Question)

Documents Needed to Apply Required Documents
  1. Cover Letter
  2. Resume
  3. Transcripts (may be unofficial)
Optional Documents
  1. NACES Evaluation of Foreign Degree

Organization

The mission of the North Orange County Community College District is to serve and enrich our communities and inspire life-long learning by providing education that is exemplary, relevant, and accessible.

The District encompasses approximately 155 square miles.  Boundaries extend to the Riverside County line on the east and the Los Angeles County line on the west and north.  A portion of Los Angeles County, on the north and west boundary, is included in the District's service area. 

Cities Included in the District:  The District includes the following cities: Anaheim, Brea, Buena Park, Cypress, Fullerton, La  Habra, La Palma, Los Alamitos, Placentia, Rossmoor, Yorba Linda, and  portions of the following cities: Garden Grove, La Habra Heights, La Mirada, Orange, Seal Beach, Stanton, Whittier, and unincorporated territory in both Los Angeles and Orange counties.

School Districts Included in the District:  Anaheim City, Anaheim Union High, Brea-Olinda Unified, Buena Park, Centralia, Cypress, Fullerton (Elementary), Fullerton Union High, La Habra City, Los Alamitos Unified, Lowell Joint, Magnolia, Placentia-Yorba Linda Unified, Savanna, and portions of the Garden Grove Unified School District.

Mission Statement

The mission of the North Orange County Community College District is to serve and enrich our communities and inspire life-long learning by providing education that is exemplary, relevant, and accessible. 

 Cypress College and Fullerton College will offer associate degrees, vocational certificates and transfer education, as well as developmental instruction and a broad array of specialized training. The School of Continuing Education will offer non-college credit programs including high school diploma completion, basic skills, vocational certificates and self development courses. Specific activities in both the colleges and School of Continuing Education will be directed toward economic development within the community.

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