JOB GOAL:

To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:
Responsible for the overall operation of the college retail operations, including supervision of employees and maintaining appropriate stock levels for merchandise in the store. Assist students, staff, and faculty with purchases of textbooks, educational materials, and general merchandise while reflecting a positive image for the retail operations and the college. Student service is an essential part of the job.


UNIVERSAL CORE COMPETENCIES:

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
• Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

• Hire, train, and lead the team in maximizing customer service, sales and profits.
• Supervise, schedule, and approve time sheets for employees.
• Oversee operations of textbook management system, cash registers, and other terminals.
• Partner with academic personnel in course material adoption and future direction setting.
• Work with supervisor/finance department on budget development.
• Manages sales and financial budgets to exceed sales goal.
• Guide marketing strategy and store branding.
• Participate in campus events on behalf of the retail operations.
• Monitor sell through of general merchandise to impact buying decisions.

• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.
• Understand the needs of the student body and have the ability to meet/exceed their demands.
• Showcase good sound judgment, problem solving skills, and great communication.
• Willingness to be involved with the campus by partnering with faculty, staff, and student life to maintain a positive image in the eyes of the students.
• Ability to work flexible hours on limited basis.
• Possess an innovative prospective to bring new and exciting ideas to promote and benefit the campus community.

• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) sitting, pushing, pulling and lifting. Frequent (34-66%) standing, reaching and viewing a computer and other types of close visual work. Constant (67-100%) walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS:

• 5 years of related experience is required.
• Completion of Bachelor's Degree.

EEO AA/STATEMENT:
Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, or genetic information. Veteran status will also be respected and protected to the extent covered by law.