MAJOR DUTIES:

• Serve as an initial contact for all internal and external technical support including computer workstation hardware and software, telephone, network, website, mobile app, operating system, printing, and Internet access problems.
• Assist technology staff with all administrative tasks, to include: billing, organizing, researching, scanning, processing returns, ordering equipment, scheduling, estimating, shipping, and other office tasks.
• Maintain vendor relationships and inventory, licenses, and contracts.
• Help manage internal Help Desk Ticketing systems
• Provide login support for all users at 4 locations
• Update and manage the Information Technology website
• Support clients using remote technical support via phone or LANDesk
• Stay up to date on industry trends and make suggestions accordingly
• Work on and manage multifaceted projects
• Assists in activities related to the annual technology refresh cycle to include researching, recommending, specifying, and scheduling PC, laptop, printer, and other peripheral replacements
• Communication with faculty/staff and students, as required: keeping them informed of incident progress, notifying them of impending changes.
• Other duties as assign

KNOWLEDGE REQUIRED BY THE POSITION:

• Experience with Office 365 and Office application
• A self-starter, have strong attention to detail, and excellent organizational skills.
• Ability to exhibit a positive attitude and to deal with coworkers, students, faculty and staff tactfully and courteously in order to maintain effective service-oriented relationships
• Ability to communicate effectively and follow oral and written instructions

SUPERVISORY CONTROLS:

None.

GUIDELINES:

Guidelines include college policies and procedures, department policies and Board of Regents policy and procedures. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY/SCOPE OF WORK:

• The work consists of varied administrative duties and coordination of primary functional areas. Strict regulations contribute to the complexity of the position
• Success in this position contributes to the efficiency, effectiveness, and regulatory compliance of all department operations

CONTACTS:

• Contacts are typically with students, co-workers, other college personnel and members of the general public
• Contacts are typically to provide services; to give or exchange information; to resolve problems; to motivate or influence persons; or to justify, defend or negotiate matters

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, bending or crouching
• The employee occasionally lifts light objects
• The work is typically performed in an office setting

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:

• The work consists of varied administrative and supervisory duties and coordination of primary functional areas
• Strict regulations and responsibilities related to department systems and applications contribute to the complexity of the position

MINIMUM QUALIFICATIONS:

• The completion of an Associate’s Degree in a related field
• Strong interpersonal, customer service and oral/written communication skills.
• Ability to develop an effective, collaborative working relationship with a variety of representative groups with potentially dissimilar priorities.

PREFERRED QUALIFICATIONS:

• The completion of a Bachelor’s Degree in a related field.