IT Helpdesk

Job description

Title:IT Helpdesk Department:Information Technology Job Category:Staff Regular/Temporary:Regular Salary:$15.00 p/h Open Date:03/20/2019 Description:

MAJOR DUTIES:

  • Serve as an initial contact for all internal and external technical support including computer workstation hardware and software, telephone, network, website, mobile app, operating system, printing, and Internet access problems.
  • Assist technology staff with all administrative tasks, to include: billing, organizing, researching, scanning, processing returns, ordering equipment, scheduling, estimating, shipping, and other office tasks.
  • Maintain vendor relationships and inventory, licenses, and contracts.
  • Help manage internal Help Desk Ticketing systems
  • Provide login support for all users at 4 locations
  • Update and manage the Information Technology website
  • Support clients using remote technical support via phone or LANDesk
  • Stay up to date on industry trends and make suggestions accordingly
  • Work on and manage multifaceted projects
  • Assists in activities related to the annual technology refresh cycle to include researching, recommending, specifying, and scheduling PC, laptop, printer, and other peripheral replacements
  • Communication with faculty/staff and students, as required: keeping them informed of incident progress, notifying them of impending changes.
  • Other duties as assign

KNOWLEDGE REQUIRED BY THE POSITION:

  • Experience with Office 365 and Office application
  • A self-starter, have strong attention to detail, and excellent organizational skills.
  • Ability to exhibit a positive attitude and to deal with coworkers, students, faculty and staff tactfully and courteously in order to maintain effective service-oriented relationships
  • Ability to communicate effectively and follow oral and written instructions

SUPERVISORY CONTROLS:

None.

GUIDELINES:

Guidelines include college policies and procedures, department policies and Board of Regents policy and procedures. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY/SCOPE OF WORK:

  • The work consists of varied administrative duties and coordination of primary functional areas. Strict regulations contribute to the complexity of the position
  • Success in this position contributes to the efficiency, effectiveness, and regulatory compliance of all department operations

CONTACTS:

  • Contacts are typically with students, co-workers, other college personnel and members of the general public
  • Contacts are typically to provide services; to give or exchange information; to resolve problems; to motivate or influence persons; or to justify, defend or negotiate matters

PHYSICAL DEMANDS/WORK ENVIRONMENT:

  • The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, bending or crouching
  • The employee occasionally lifts light objects
  • The work is typically performed in an office setting

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:

  • The work consists of varied administrative and supervisory duties and coordination of primary functional areas
  • Strict regulations and responsibilities related to department systems and applications contribute to the complexity of the position
Required Qualifications:

MINIMUM QUALIFICATIONS:

  • The completion of an Associate’s Degree in a related field
  • Strong interpersonal, customer service and oral/written communication skills.
  • Ability to develop an effective, collaborative working relationship with a variety of representative groups with potentially dissimilar priorities.
Desired Qualifications:

PREFERRED QUALIFICATIONS:

  • The completion of a Bachelor’s Degree in a related field.

 

 

 

Diversity Profile: University

 

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Job No:
Posted: 3/20/2019
Application Due: 5/19/2019
Work Type:
Salary: