Title:Client Support Specialist I Department:Information Technology Job Category:Staff Regular/Temporary:Regular Salary:$15.40 p/h Open Date:03/20/2019 Description:

MAJOR DUTIES:

• Installs, configures, and maintains computer software, hardware, and peripherals
• Works with computer users to provide technical support and to assist in the resolution of software and hardware problems
• Identifies recurring hardware and software problems and recommends plans for prevention and resolution
• Researches and tests new and emerging workstation support technologies. Advises computer users regarding workstation technology requirements and recommends purchase of related software and hardware
• Maintains security of workstations by implementing proper security software and settings, updates and other required security protocols
• Advocates information technology security “best practices”; ensure systems conform to SGSC / USG security standards
• Assists with systems administration functions such as managing user accounts and profiles, and maintaining hardware and software inventory and licenses
• Sets up and operates audiovisual equipment, including sound systems, lighting systems, projectors, classroom technology, and various media equipment
• Coordinates with event planners for setup and operation of audiovisual equipment, including concerts, events, meetings, and special functions
• Assists with other IT projects as requested
• Travel to support multiple campuses / sites and to attend conferences for extensive training as necessary
• Other duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION:

• Strong knowledge of commonly used computer workstation hardware and software components
• Experience supporting end-user IT hardware and software
• Knowledge of and experience with audiovisual equipment setup and operation
• Knowledge of IT security principles
• Work closely with other members of IT
• Perform tasks in an efficient and effective manner
• Ability to exhibit a positive attitude and to deal with coworkers, students, faculty and staff tactfully and courteously in order to maintain effective service-oriented relationships
• Ability to communicate effectively and follow oral and written instructions

SUPERVISORY CONTROLS:

None.

GUIDELINES:

Guidelines include college policies and procedures, department policies and Board of Regents policy and procedures. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY/SCOPE OF WORK:

• The work consists of varied administrative duties and coordination of primary functional areas. Strict regulations contribute to the complexity of the position
• Success in this position contributes to the efficiency, effectiveness, and regulatory compliance of all department operations

CONTACTS:

• Contacts are typically with students, co-workers, other college personnel and members of the general public
• Contacts are typically to provide services; to give or exchange information; to resolve problems; to motivate or influence persons; or to justify, defend or negotiate matters

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• The work is typically performed with a mixture of sitting at a desk or table, standing, stooping, bending, crouching, working from a ladder, and working in confined spaces
• The employee occasionally lifts heavy objects
• The work is typically performed inside campus buildings: within an IT office setting, various users’ office spaces, classrooms, conference rooms, and other spaces on campus with IT needs

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:

• This position will not supervise any other position
• Strict regulations and responsibilities related to department systems and applications contribute to the complexity of the position

Required Qualifications:

MINIMUM QUALIFICATIONS:

• Associate degree in a computer related field
• Experience sufficient to thoroughly understand the broad objectives and functions of the position
• Certifications (e.g., MCTS, MCITP, CompTIA A+, Network+ or Security+) and / or additional relevant experience may be considered as a substitute for the required education

Desired Qualifications:

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in a computer related field