Client Support Specialist I

Job description

Title:Client Support Specialist I Department:Information Technology Job Category:Staff Regular/Temporary:Regular Salary:$15.40 p/h Open Date:03/20/2019 Description:

MAJOR DUTIES:

  • Installs, configures, and maintains computer software, hardware, and peripherals
  • Works with computer users to provide technical support and to assist in the resolution of software and hardware problems
  • Identifies recurring hardware and software problems and recommends plans for prevention and resolution
  • Researches and tests new and emerging workstation support technologies. Advises computer users regarding workstation technology requirements and recommends purchase of related software and hardware
  • Maintains security of workstations by implementing proper security software and settings, updates and other required security protocols
  • Advocates information technology security “best practices”; ensure systems conform to SGSC / USG security standards
  • Assists with systems administration functions such as managing user accounts and profiles, and maintaining hardware and software inventory and licenses
  • Sets up and operates audiovisual equipment, including sound systems, lighting systems, projectors, classroom technology, and various media equipment
  • Coordinates with event planners for setup and operation of audiovisual equipment, including concerts, events, meetings, and special functions
  • Assists with other IT projects as requested
  • Travel to support multiple campuses / sites and to attend conferences for extensive training as necessary
  • Other duties as assigned

KNOWLEDGE REQUIRED BY THE POSITION:

  • Strong knowledge of commonly used computer workstation hardware and software components
  • Experience supporting end-user IT hardware and software
  • Knowledge of and experience with audiovisual equipment setup and operation
  • Knowledge of IT security principles
  • Work closely with other members of IT
  • Perform tasks in an efficient and effective manner
  • Ability to exhibit a positive attitude and to deal with coworkers, students, faculty and staff tactfully and courteously in order to maintain effective service-oriented relationships
  • Ability to communicate effectively and follow oral and written instructions

SUPERVISORY CONTROLS:

None.

GUIDELINES:

Guidelines include college policies and procedures, department policies and Board of Regents policy and procedures. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY/SCOPE OF WORK:

  • The work consists of varied administrative duties and coordination of primary functional areas. Strict regulations contribute to the complexity of the position
  • Success in this position contributes to the efficiency, effectiveness, and regulatory compliance of all department operations

CONTACTS:

  • Contacts are typically with students, co-workers, other college personnel and members of the general public
  • Contacts are typically to provide services; to give or exchange information; to resolve problems; to motivate or influence persons; or to justify, defend or negotiate matters

PHYSICAL DEMANDS/WORK ENVIRONMENT:

  • The work is typically performed with a mixture of sitting at a desk or table, standing, stooping, bending, crouching, working from a ladder, and working in confined spaces
  • The employee occasionally lifts heavy objects
  • The work is typically performed inside campus buildings: within an IT office setting, various users’ office spaces, classrooms, conference rooms, and other spaces on campus with IT needs

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:

  • This position will not supervise any other position
  • Strict regulations and responsibilities related to department systems and applications contribute to the complexity of the position

Required Qualifications:

MINIMUM QUALIFICATIONS:

  • Associate degree in a computer related field
  • Experience sufficient to thoroughly understand the broad objectives and functions of the position
  • Certifications (e.g., MCTS, MCITP, CompTIA A+, Network+ or Security+) and / or additional relevant experience may be considered as a substitute for the required education
Desired Qualifications:

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in a computer related field

 

 

 

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Job No:
Posted: 3/20/2019
Application Due: 5/19/2019
Work Type:
Salary: