Assistant Controller-Bursar

University of North Carolina at Charlotte
Charlotte, North Carolina
Mar 20, 2019
Institution Type
Four-Year Institution

The University of North Carolina at Charlotte is seeking applications for an Assistant Controller-Bursar for the Controller’s Office. This is a full-time, permanent staff position. 

Purpose of the Position: Manage the University’s strategies, policies, people, processes, technologies, compliance, controls, and reporting related to student accounts and receivables, including the following operational functions: student account billing and third tier customer service (along with fundamental, strong collaboration with Niner Central, which handles first and second tier customer service); cash receipts; accounts receivable; third party billing and receipts for student accounts; collections.

This position reports to the Controller and manages three main areas – Student Accounts and Third Party Billing; Accounting, A/R, and Collections; and Cashiers – with a total staff of approximately 13 FTE.

Minimum Qualifications: Graduation from a four-year college or university with a degree in Accounting, Business, Finance or other degree closely related to the area of assignment with twelve hours of accounting and six years of progressive accounting experience, three of which must have been supervisory in nature.

Essential Job Duties: Maintain and apply extensive knowledge (and demonstrate commitment to continuous learning, self-awareness, and performance) in the following areas: Bursar processes, internal controls, and governing requirements, including UNC system Business Process Standards. Oversee accuracy of University’s student accounts. Ensure that charges and payments reflected on our students’ accounts are timely, accurate, and in compliance with laws, standards, and institutional policies. Generally accepted accounting principles and reporting relevant to bursar operations (e.g., receivables, allowance for doubtful accounts, tuition discounting). Variety of funding sources utilized to satisfy cost of attendance, which will require independent and frequent interpretation of policies/standards to protect the best interests of both the University and our customers. Oversee integrity of financial data within Banner Student and related data in Banner Finance. Oversee management of University’s detail codes and tuition/fee rate tables. Laws and regulations associated with student rights and privacy and information security (e.g., FERPA, PCI, GLBA, Red Flags Rule). Finance-related technologies, including our ERP (Banner), payment processor and gateway (TouchNet), spreadsheet and word processing software (Microsoft Excel/Word, Google Sheets/Docs), reporting tools (WebFocus), email, calendaring, and document sharing software (Google).

This position serves in a key leadership role. Lead management of the bursar units independently of direct supervision: Establish clear expectations and direction to meet departmental goals; involve employees in strategic planning and implementation and in development of policies and procedures. Maintain positive and collaborative working relationships with other peers and colleagues, including others in Financial Services, Enrollment Management (especially Niner Central, Registrar, and Financial Aid), Dean of Students, Admissions, HRL, Business Services, Health Center, Library, Research, etc. This position requires a great deal of successful partnership with a breadth of other University departments. Allocate staff and technology resources and prioritize projects to meet program goals. Mentor and coach staff to meet identified competencies and support career development (includes effective recruiting, training, performance management, and delivery of timely feedback). Provide technical supervision and training of staff. Review and approve documents and reports of more complex/unique issues. Regularly monitor the quality and quantity of service delivery efforts related to bursar functions. Help synthesize and analyze customer feedback and workloads, identify efficiencies and inefficiencies, and recommend solutions. Implement solutions as needed, which may include implementation of certain technology and collaboration with IT and Financial Systems Support, as well as risk assessment, measuring compliance with materiality and business process management. Track outstanding projects and see them through to completion. Actively participate in and devote resources to key technology projects and bursar-related system upgrades. Communicate (both written and verbally) complex situations, processes, actions, and interpretations of rules and regulations internally/externally as needed, in a way that facilitates correct interpretation, mutual understanding, and resolution of any issues.  Fully understand accounting and reporting implications of work performed. Manage complex work situations related to bursar operations, including anticipating and remaining alert to potentially problematic situations. Apply knowledge of specific federal regulations, University policies, etc. to broad situations and circumstances (e.g., withdrawals, cancellations, past-due balances) to define solutions that serve the best interests of both the University and the customer.

Actively support Financial Services/Controller’s Office mission, vision, and values statements and goals; lead by example. Serve as subject matter expert/technical resource for customers. Lead a customer service culture. Communicate strategically and collaboratively: lead administration of training sessions, key communications via listservs, and collaborative meetings with other departments.

Preferred Qualifications: Masters of Accounting, Business Administration, or equivalent degree i. A CPA may take the place of a Master's degree. Experience in higher education and/or complex institutions and/or governmental organizations. Professional accounting experience. Three years of experience supervising professional staff. Business Process Management and/or Process Improvement certification and/or training. Advanced skills with spreadsheet and word processing software. Strong supervisory and leadership skills with a focus on creating a team that operates with the highest level of integrity and service and in the best interest of the University. Significant experience in or knowledge of GAAP and accounts receivable management. Expertise in bursar operations. Ability to collaborate and foster teamwork within and across departments. Innovation, resourcefulness, and results-driven. Demonstrated leadership skills and abilities. Proven track record of quality and integrity. Knowledge of and commitment to equal employment opportunity, diversity, and inclusion. Ability and willingness to delegate effectively and to hold direct reports accountable. Strong interpersonal relationship and listening skills. Skilled decision-maker, with transparency in decision-making and management; ability to make good, consistent, and fair decisions (based on facts and data). Excellent verbal, written and presentation skills. Ability to handle multiple priorities effectively to ensure projects are delivered timely, accurately, and professionally.

Salary and benefits are competitive; interested individuals should apply on-line at Search for job # 000246. Applicants are subject to background checks.

The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, gender identity or sexual orientation.

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