Student Services Specialist
The Student Service Specialist works to improve the quality of the student experience, and to organize the Maryville University student experience in ways that facilitate student success via a host of student related services existing in the Solution Center. The position functions within the Solution Center within the Division of Operational Excellence which encompasses Student Accounts, Financial Aid, Cashier and the Office of the Registrar. The Student Services Specialist will support the integrated functions of the Solution Center as they relate to faculty, staff, students, parents, alumni and the other members of the Solution Center team. The successful candidate must be committed to fostering a culturally diverse atmosphere for faculty, staff, and students.
Primary Job Function:
•Provide proactive problem solving as well as on-the-spot resolution and independent diagnostic support on a broad range of campus variables with follow up until issues are resolved to the satisfaction of the customer.
•Answer phones promptly, assist visitors in person, monitor electronic chat requests, respond to emails, and oversee online community engagement all while exhibiting outstanding customer service.
•Accurately perform cashier duties, balance cash drawer and reconcile receipts, including daily bank deposit
•Refer students to electronic self-service tools and provide clear instructions on navigation when appropriate.
•Bachelor’s degree from an accredited institution or equivalent professional experience in higher education or customer service.
•Exemplary customer service and interpersonal skills and the ability to effectively present information
•Basic bookkeeping knowledge
•Excellent oral, written and interpersonal communication skills
•Ability to maintain confidentiality
•Ability to analyze and interpret data
•Ability to be empathetic, sensitive and diplomatic when discussing issues with students
•Knowledge of integrated software systems as well as Windows applications, file management, and Microsoft Word and Excel and the ability to learn new systems
•Ability to work in an open office atmosphere
•Ability to handle multiple tasks and prioritize appropriately
•Ability to work collaboratively in a dynamic team environment
•Ability to be adaptable, intuitive, and flexible
•Strong sense of initiative; self-starter
•High volume customer service or call center experiencePhysical Demands Work Hours
•Hours are 10:00 am to 6:30 pm, Monday through Friday
•Hours may be flexible to include some evenings and weekends
An offer of employment is contingent upon successful completion of a background screening.
Applicants requiring University sponsorship to obtain employment authorization will not be considered for this position.
Maryville University is committed to a policy of equal opportunity and prohibiting discrimination on the basis of age, disability, gender, genetic information, marital status, national origin, race/color, religion, sex, sexual orientation, veteran status, or any other status protected by law. This extends to all aspects of the employment relationship, including recruiting, hiring, training, on-the-job treatment, promotion, layoff, and termination.Quicklink http://jobs.maryville.edu/postings/2243 Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Maryville website
- Chronicle of Higher Education
- St. Louis Post-Dispatch
- INSIGHT Into Diversity
- Inside Higher Ed
- Diversity Awareness Partnership
- Personal referral
- * If you answered "Other" please elaborate on where you learned of this opening:
(Open Ended Question)
- Cover Letter