Position Details

Position Information

Posting Number HS600P Quick Link for Posting http://jobs.uark.edu/postings/33097 Working Title Member Experience Coordinator Department Walton College of Business About the University

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations. Ten colleges and schools serve more than 27,600 students with 200+ academic programs. U of A students earn nationally competitive awards at an impressive rate and represent all 50 states and 120 countries.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. Arkansas is a natural wonder of forests, mountains and lakes framed by picturesque rivers and streams. Some of the best outdoor amenities and most spectacular hiking trails are a short drive from campus.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

About the College/Department

The Sustainability Consortium (TSC) is a global organization working to transform the consumer goods industry by partnering with leading companies to define, develop, and deliver more sustainable products. TSC creates change through the implementation of our science-based, metrics driven approach. Through collaborating with our broad membership base— which includes manufacturers, retailers, corporations, and NGOs—and other stakeholders, we drive innovation for a new generation of products and more sustainable supply networks.

Department Home Page Job Type Hourly/Student Summary of Job Duties

The Member Experience Coordinator will develop best practices and maintain the integrity of TSC’s customer relationship management system (Salesforce). This position will coordinate across the organization to ensure staff is supported and informed on functionality and expectations of the system. This position will provide records management for email list management, reporting between communication systems, and biographical updates for TSC stakeholders. In addition, the Member Experience Coordinator will provide excellent customer service for TSC members through management of the quarterly call program. On occasion, provides additional support for the marketing team as needed.
The Member Experience Coordinator shall understand the processes and features of Salesforce and serve as an expert for stakeholder management solutions while collaborating with the IT manager.

Essential Responsibilities:
70% Salesforce management, growth and development

• Investigate and propose best practices for TSC staff to utilize and benefit from Salesforce. Develop and maintain guidance and best practices through documentation, training and one to one support when needed for all staff
• Provide high-level assistance for the membership and development program through records management, report creation and maintenance, list generation and integration and solutions for ongoing outreach needs
• Update email records and maintain distribution lists through TSC Member Portal from Salesforce on a regular basis. Coordinate with project leads to maintain good data and encourage updates
• Own relationship with staff salesforce users to ensure knowledge base is retained and new features and use evolves as staff needs evolve
• Write and edit comprehensive training manuals and revise as needed, coordinating with a senior manager for membership and development

30% Support for membership and development program

• Maintain membership updates by organizational and individual level
• Maintain development report dashboard in Salesforce to ensure usefulness for board updates and monthly reports provided by membership and development team
• Serve as members experience service representative for current TSC members when questions or additional support is needed
• Maintain schedule and outreach for member quarterly call program, ensuring 90% success rate for program adoption

Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.

• Skills and experience with data management and systems management
• Experience with computer hardware and software for word processing, desktop publishing, spreadsheets, web editing, and presentation tasks/assignments

Does this job require any license(s)/certification(s)? No If yes, please specify Preferred Qualifications

• Bachelor’s degree is preferred, preference will be given to degrees in communication, sustainability, environmental science, public policy, business, or technical writing
• Strong preference is given to candidates familiar with Salesforce platform
• Experience producing written materials for member and staff communications
• Using varied academic style guidelines
• Passion for quality assurance, team player, systems thinking and data management

Knowledge, Skills and Abilities (KSAs)

• Knowledge of sustainability, supply chain management and/or environmental science
• Proven communications skills to interact with diverse groups of individuals to research, secure and/or provide information, clarify situations, resolve problems, and ensure cooperation among individuals
• Organizational and time management skills to coordinate projects and people, prioritize and track multiple projects simultaneously, and meet critical deadlines

Physical activities associated with this position

The following physical activities are associated with this position and will be performed with or without an accommodation. If no physical activities are listed, please contact the hiring department if you have questions about physical activities that may be associated with this position. All individuals are encouraged to apply.

Work Schedule Regular, dependable schedule during regular office hours of 20 hours/week. Overtime Eligible No Is this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions. No Work Location/Building Fayetteville, AR Benefits Eligible No Appointment Percent 0 Salary/Hourly Range Commensurate on education and experience Does this Position require a Motor Vehicle Reports Check? No Does this position require a background check? Yes If yes, please specify

• Criminal background check
• Sex offender registry check

Does this position require a substance abuse test? No Pre-employment Screening Requirements

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Posting Detail Information

Future Open Date Close Date 03/27/2019 Open Until Filled Anticipated Start Date Anticipated End Date (for hourly postings) Recruitment Contact Information

Mike Faupel
mike.faupel@sustainabilityconsortium.org

All application materials must be uploaded to the U of A’s employment system at jobs.uark.edu. Please do not send to listed recruitment contact.

Special Instructions Summary Hiring Location 222 Administration Building Fayetteville, AR 72701. EEO Statement

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Internal Posting No City, St. Fayetteville, AR Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Please describe the highest level of education you have obtained?
   • The formal education equivalent of a high school diploma
   • Some college
   • Associate's degree
   • Bachelor's degree or higher
   • None of the above

Documents Needed to Apply Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents