Director of Academic Success

Job description

Title:Director of Academic Success Department:Academic Support Job Category:Staff Regular/Temporary:Regular Open Date:03/19/2019 Description:

MAJOR DUTIES:

  • Supports college efforts to increase retention and graduation rates.
  • Contributes to the college’s effort to increase access to higher education.
  • Oversees technology and software programs related to the Academic Success department.
  • Supervises the Residential Academic Advisor & Coach, generalist professional advisors, Academic Support Specialists, Academic Success Coordinators, and STEM Center Coordinators
  • Matrix management of Career Services and specialist Academic Advisors
  • Assists with other student support service functions, as needed.
  • Provide leadership and managerial oversight for Proctoring Services, Academic Success Centers (2), STEM Centers (2), and advising through effective staffing, planning, developing, and evaluation.
  • Participates as a member of the President's Cabinet and Academic and Student Affairs Leadership Team by providing authoritative student services advice for use in decision-making and establishing the priorities of the College.
  • Makes operational and administrative decisions on a regular basis.
  • Assesses department effectiveness and plans for continued improvement.
  • Aids in development, supervises, and administers the budget for the unit.
  • Collaborates with Institutional Research/Institutional Effectiveness to collect, manage and analyze student data for use in planning and development.
  • Provides leadership for, and ensures review of, full-time and part-time staffing in compliance with Board policy and administrative procedures.
  • Recruits employees in collaboration with HR and VPASA, chairs screening committees for the selection of full-time and part-time Academic Success staff and makes recommendations to the HR for final hiring decisions.
  • Organize campus-wide retention efforts, which includes academic coaching of at-risk students and comparable early intervention programs.
  • Ability to develop curriculum and teach SGSC 1000, the freshmen orientation class.
  • Performs other duties as assign by the Vice President of Academic & Student Affairs and the President.

KNOWLEDGE REQUIRED BY THE POSITION:

  • Ability to communicate effectively in written and oral forms.
  • Knowledge of academic culture, policies, and procedures.
  • Knowledge of student support services.
  • Ability to exhibit a positive attitude and to collaborate with coworkers, students, faculty and staff tactfully and courteously in order to maintain effective service-oriented relationships.
  • Ability to communicate effectively and follow oral and written instructions.
  • Strong collaboration, innovation, and leadership skills.
  • Ability to influence without direct line authority.
  • Understanding and awareness of the needs of diverse student populations, including experience working with low-income, first-generation students.
  • Ability to work independently, to identify and implement innovative strategies, to assess effectiveness in meeting College's strategic planning goals to increased student retention and success.
  • Excellent customer service skills.

SUPERVISORY CONTROLS:

Reports to the Vice President for Academic & Student Affairs.

GUIDELINES:

Guidelines include college policies and procedures, department policies and Board of Regents policy and procedures. These guidelines require judgment, selection and interpretation in application.

COMPLEXITY/SCOPE OF WORK:

  • The work consists of varied administrative duties and coordination of primary functional areas. Strict regulations contribute to the complexity of the position
  • Success in this position contributes to the efficiency, effectiveness, and regulatory compliance of all department operations

CONTACTS:

  • Contacts are typically with students, co-workers, other college personnel and members of the general public
  • Contacts are typically to provide services; to give or exchange information; to resolve problems; to motivate or influence persons; or to justify, defend or negotiate matters

PHYSICAL DEMANDS/WORK ENVIRONMENT:

  • The work is typically performed while sitting at a desk or table, or while intermittently sitting, standing, stooping, bending or crouching
  • The employee occasionally lifts light objects
  • The work is typically performed in an office setting

SUPERVISORY AND MANAGEMENT RESPONSIBILITY:

  • Supervises the Residential Academic Advisor & Coach, generalist professional advisors, Academic Support Specialists, Academic Success Coordinators, and STEM Center Coordinators
  • Matrix management of Career Services and specialist Academic Advisors
  • Management of student employees that report to Coordinators in the role of desk assistant and/or tutor is required.

Required Qualifications:

MINIMUM QUALIFICATIONS:

  • Completion of a Master’s degree in higher education administration, counseling, or related field
  • 1-3 years of experience in academic support, advising, or student support services
  • Experience providing student-centered vision and leadership within a higher education setting; knowledge of strategic planning and research needed to support student services.
Desired Qualifications:

PREFERRED QUALIFICATIONS:

  • 4 or more years of experience in academic support, advising, or student support services

 

 

 

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Job No:
Posted: 3/20/2019
Application Due: 10/24/2019
Work Type:
Salary: