Support Professional, WIOA Grant

Job description

External posting, open to any qualified candidate

Date:                                      March 19, 2019  

Title:                                       Support Professional, WIOA Grant

Position Number:                  957

Work Schedule:                     28 Hours/52 Weeks (Flexibility in hours, weekend and evening coverage as required) (Grant Funded: Ending June 30, 2019)


Compensation:                     APSS, Level C, $16.42 per hour

Reports to:                             Associate Dean – K12 Outreach

Posting Closes:                      April 2, 2019


Support all regular duties associated with data entry and administrative support for the Workforce Innovation and Opportunity Act (WIOA) Adult Education program. This position is responsible for monitoring data to ensure accuracy and benchmarks are being met in a timely manner while any discrepancies will be reported to the Director. Aspects such as data collection, reporting, capturing requirements for post testing, and follow-up is necessary for program success.


  • Provide secretarial and administrative support for WIOA Adult Education program.
  • Compile, sort, and verify accuracy of data before it is entered into Michigan Adult Education Reporting System (MAERS).
  • Maintain monthly activity logs and compile quarterly reports.
  • Monitor data in TopsPRO, CASAS, and SARS.
  • Verify data entered into systems by checking reports for errors and correct as necessary.
  • Complete quarterly participant follow-up per state guidelines.
  • Compile and aggregate instruction hours by participant and record in participant files.
  • File completed documents and participants’ files in appropriate locations.
  • Coordinate and collect data from Adult Learning Plans and Academic and Career Assessments. Update participant records and electronic files, process data, locate missing information, and update participants’ files as necessary.
  • Enter complete student data into MAERS and PeopleSoft Campus Wide Information System (CWIS) per state and college guidelines.
  • Support grant and report writing by providing data entry and analysis of the data.
  • Willing to obtain MEARS (Michigan Adult Education Reporting System) training as required.
  • Assist with external audits.
  • Hire, train and supervise student assistants.
  • Collect and deposit cash for the College as needed.
  • Reserve classroom and meeting space in 25Live System as requested for meetings.
  • Provide logistical support for events.
  • Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
  • Other duties as assigned by Associate Dean – K12 Outreach.

Marginal Job Functions

  • Create a welcoming environment for all customers (phone and walk-in), students, staff, business and/or college representatives.
  • Attend bi-weekly staff meetings.
  • Monitor and report database malfunctions to appropriate personnel.
  • Administer academic, learning, and career assessments in absence of staff and instructors.
  • Special projects as needed.
  • Provides backup for assisting with recording time sheet information for state reporting per grant requirements.

Job Specifications Education

  • Associate’s Degree in secretarial or related field preferred.
  • National Career Readiness Certificate (NCRC) preferred.


  • Minimum of two (2) years of professional experience in data entry/secretarial field to acquire skills necessary to coordinate and perform a variety of data collection activities.
  • Minimum of two (2) years of professional experience in data analysis required.
  • Experience with Michigan Adult Education Reporting System highly preferred.
  • Experience with PeopleSoft Campus Wide Information System preferred.
  • Experience and interest in working with diverse student/learner populations that represent a wide range of age, ethnicity, national origin, ability, and socio-economic backgrounds.


  • Bilingual (Spanish/English) is highly recommended, but not required.
  • Ability to maintain highly confidential information.
  • Proficient skills in Microsoft Office (Word, Excel, PowerPoint, Publisher), email, and Internet.
  • Excellent verbal and written communication skills and strong interpersonal communication skills.
  • Possess excellent proofreading skills and have aptitude for detail work including recordkeeping and filing.
  • Exceptional organizational and problem-solving abilities.
  • Ability to work on a cross-functional team in a fast-paced, learning-centered environment.
  • Finalists will be required to complete an office testing module and meet minimum standards, plus possess excellent proofreading skills and have aptitude for detail work. An in-basket assignment may be required.

Mental Demands

  • Must be proficient in verbal, written, and interpersonal communication skills to work effectively with diverse populations.
  • Ability to work on a cross-functional team in a fast-paced, learning-centered environment.
  • Demonstrate a commitment to continuous improvement, individually and for the College.
  • Ability to perform daily routine and unexpected duties with minimum supervision.
  • Demonstrated initiative and problem-solving abilities and be able to exert initiative and resourcefulness.

Physical Demands

  • Ability to lift a maximum of 25 pounds.
  • Ability to sit for prolong periods of time.

Working Conditions

  • Office environment
  • Willingness to work a flexible schedule (may include some evenings and weekends).

Method of Application

Grand Rapids Community College is only accepting online applications for this position at  submit a cover letter and resume in one document.  The opportunity to apply for this position will close on April 2, 2019 at 11:59 PM.     Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer.

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics.  The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.




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Job No: 957
Posted: 3/19/2019
Application Due: 4/2/2019
Work Type: