Instructional Technology Consultant

Job description

Posting Details

Position Information

Position Number999615Functional TitleInstructional Technology ConsultantPosition TypeStaffPosition EclassEP - EHRA 12 mo leave earningUniversity Information

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is a higher-research activity university as classified by the Carnegie Foundation. Founded in 1891 and one of the original three UNC system institutions, UNCG is one of the most diverse universities in the state with nearly 20,000 students and over 2,700 faculty and staff members representing more than 90 nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 100 areas of study, as well as 74 master’s and 32 doctoral programs, UNCG is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter and Instagram.

Primary Purpose of the Organizational Unit

Learning Technology and Client Services is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research and administrative operational environment for the students, faculty, and staff of UNCG. In support of this mission, Information Technology Services (ITS) provides the following services:
•Research, acquisition, implementation, management, and support of selected instructional, research, and business software applications, including enterprise-wide learning, research, and office use technologies
•Maintenance and support of technology equipped learning spaces, open-access computer labs and “TeleLearning” facilities
•Reliable internal and external ITS communication services, including web/mobile application development and support
•Computer hardware and peripheral device acquisition support, installation, and repair
•Training, consultation, and direct client assistance for use of technology at UNCG
•Participation in campus-wide initiatives to assess and meet university information technology needs
•Multimedia production and development of instructional resources (i.e. videos and training documentation).

Position Summary

This position will be responsible for providing expert level support to faculty in the area of Instructional Technology for use in-classroom and on-line. Position will provide support to faculty on enterprise academic tools (Canvas, WebEx, etc) and their use in achieving pedagogical goals. Position will work with staff in the Learning Technology group as well as the University Teaching and Learning Center, to develop and support training programs for faculty and students (where appropriate) on various learning technologies. Position will also provide training to faculty on use of in-classroom hardware both from a functional (“how do I”) and innovative (“how could I”) perspective. Position will also work directly with the Instructional Technology Consultant group to provide support and to investigate areas of academic technology need.

Position will report directly to the Director for Learning Technology.

Minimum Qualifications

Entry level with Masters; Bachelors and 0 to 2 years experience; or equivalent education/experience.
Experience providing technology support in an information technology environment, and with using a support ticketing system.
Experience working on cross-functional teams.
A proven track-record in helping support enterprise-level technology projects or services.
Strong interpersonal, verbal and written communication skills; the ability to explain computing concepts to non-technical staff.
Experience using a systematic approach to troubleshoot and resolve customer problems.

Additional Required Certifications, Licensures, and CertificatesPreferred Qualifications

Experience with Instructional Design in an institution of higher-learning would be a plus.
Direct experience with Canvas (or equivalent Learning Management Systems), Augmented and Virtual Reality, WebEx, iClicker, and/or ShareLink (or other screen sharing technologies) would also be a plus.

Special Instructions to Applicants

Applicants are required to upload the following documents with their electronic application:

  • Resume
  • Cover Letter
  • List of References

Applicants are required to upload a list of references of at least three (3) professional references that includes:

  • Name
  • Company Name
  • Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.
  • Email Address
  • Contact Phone Number
Recruitment RangeSalary commensurate with experienceOrg #-DepartmentInformation Technology Services - 23101Job Open Date03/18/2019For Best Consideration DateJob Close DateOpen Until FilledYesFTE1.0 (Full-Time)Type of AppointmentPermanentIf time-limited, please specify end date for appointment.Number of Months per Year12FLSAExemptKey Responsibilities

Key Responsibilities

Percentage Of Time25Key Responsibility

Customer Support

Essential Tasks

Provides third-tier customer support and consulting, project and service management for Enterprise Instructional Technology services (i.e. Canvas, WebEx, GSuite, iClicker, etc.).

Key Responsibilities

Percentage Of Time20Key Responsibility

Cross-Departmental Collaboration

Essential Tasks

Collaborates with cross-departmental technical and support contacts to ensure stable and improved services.

Key Responsibilities

Percentage Of Time20Key Responsibility

instructional/learning technology training and documentation

Essential Tasks

Provide instructional technology training and documentation services to faculty, staff and students on learning technologies.

Key Responsibilities

Percentage Of Time15Key Responsibility

Training University constituents

Essential Tasks

Provides one-on-one and group consultation, guidance, and training to university constituents.

Key Responsibilities

Percentage Of Time20Key Responsibility

Instructional design research/development

Essential Tasks

Instructional design development and support, including the research and development of new instructional design/technology (e.g. Augmented and Virtual Reality, Screen Sharing, Multimedia Production, etc.).

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical EffortHand Movement-Repetitive Motions - F, Reading - F, Writing - F, Hearing - F, Talking - F, Standing - O, Sitting - FWork EnvironmentInside - CApplicant DocumentsRequired Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
Optional Documents
  1. Reference Letter 1
  2. Reference Letter 2
  3. Reference Letter 3
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate how you learned of this vacant position for which you are applying:
    • CAA
    • NCAA Arts
    • ICFAD
    • SECCAC
    • Arts Council of the African Studies Association
    • Professional Job Board
    • InsideHigherEd
    • Social Media
    • Networking
    • UNCGjobsearch website
    • Other
  2. If you selected "Other", please provide the name of the resource here.

    (Open Ended Question)

  3. * Are you eligible to work in the United States without sponsorship?
    • Yes
    • No




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Job No:
Posted: 3/19/2019
Application Due: 8/29/2019
Work Type: