Client Services Technician - Events
About the University of West Georgia
Just west of Atlanta, the University of West Georgia is a second home for more than 1,800 faculty and staff members dedicated to transforming lives and changing perspectives. With over 13,700 undergraduate and graduate students and nearly 90 programs of study, we’re a university of anything’s possible. We embrace diversity. We value community. We drive growth. We engage – as students, faculty and staff – and work collectively to be the best comprehensive university in America, sought after as the best place to work, learn and succeed.
Join our pack and get a front seat to history in the making. Special things happen when you Go West. Come see for yourself.
For more information about UWG, visit https://www.westga.edu/about-uwg/
Nature of Work
This is a Client Services Technical position that will provide core IT technical support services. Core support includes troubleshooting, repair, quoting, and training for computer and base AV components and systems. Activities include Research, Quote, Install, Maintain, Repair, Image, Train customers, and Coordinate with vendors. Customers include Academic and Administrative services utilized by Administrators, Faculty, Staff, and Students. The position also delivers high level IT related customer service.
Flexible schedule required allowing some evening and weekend support as needed.
Subject Matter Expert for campus wide digital signage. Duties include quoting, installing and maintaining digital signs across campus. Provides software training to users and assists in any and all repairs relating to digital signage. Candidate should be comfortable on ladders and can lift 50 pounds.
Provides high level event support for UWG VIP’s on and off campus. Candidate should have understanding of audio visual systems including projectors and microphones. Candidate will work with on-campus and off-campus partners to plan and execute audio/visual needs for VIP users while maintaining high customer skills and professionalism.
Bachelor’s degree and 1 (or more) years of demonstrated experience in technology related position with training in technology related installations, trouble-shooting hardware and software in a networked environment; OR High School Diploma and 3 years’ demonstrated experience in technology related position with training in technology-related installations, trouble-shooting hardware and software in a networked environment; OR a combination of education and demonstrated experience. Knowledge of basic software (e.g. MS Office, Adobe Suites and Antivirus). Knowledge of basic PC and Mac hardware and configurations. Knowledge of basic Audio Visual components and interconnections. Excellent communication skills and the ability to relate to a diverse constituency.
Industry certifications for Computer – Audio Visual – Network – Service Desk. Demonstrated experience with Active Directory Administration; Server Administration; or Database Administration.
Salary $40,056.00/yrly Minimum - $52,356/yrly Midpoint Physical Requirements/Working Conditions
Ability to lift and carry 50 pounds. Ability to work from a ladder and use power and hand tools. This position is expected to comply with the University’s standard working hours. In addition, this position must be available outside of normal working hours, including nights and weekends, to complete routine system maintenance, or respond to emergency system outages.
Does this position require any special certification/ license? If yes, please specify. Valid Georgia Drivers License and ability to pass driving safety class. Notice to Applicants
Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.
It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia.s affirmative action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212.