Job Title: Passport Service Assistant (Administrative Support Coordinator I), International Student Center
Location: San Diego Main Campus
Regular/Temporary: Temporary
Full/Part Time: Full-Time
Job ID: 6906
 

Overview

San Diego State University is seeking applicants with demonstrated experience and/or commitment to teaching and working effectively with individuals from diverse backgrounds and members of historically underrepresented groups.

Initial review of applications will begin on Friday, March 29, 2019. To receive full consideration, apply by Thursday, March 28, 2019. The position will remain open until filled. The online application should be completed in detail. Completion of the online application is required for consideration; a resume alone will not suffice.

For more information on San Diego State University, please click here.

Position Information

This is a full-time (1.0 time-base), benefits eligible, temporary position anticipated to end on or before 6/30/2020. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Work hours are Monday – Friday, 10:30 a.m. to 7:00 p.m.

The position, under the lead work direction of the Passport Service Officer, supports in the coordination of the front desk of the Passport Office. As the Passport Office has expanded regular hours, the incumbent in this position is called upon to work independently, to be able to apply specialized knowledge to address a broad range of questions and problems, and play a strong role in office coordination to support the Passport Service Officer and the Passport Office. The position maintains a friendly and supportive culture at the front desk, including handling any challenging cases with patrons in the Passport Office. The position supports the coordination and administration of the passport and ID processes including taking photos, accepting applications, educating customers on associated Federal and State guidelines and processes, and managing and responding to daily e-mail and telephone inquiries.

For more information regarding the International Student Center, please click here.

Compensation and Benefits

Starting salary upon appointment not expected to exceed $2,846 per month. CSU Classification Salary Range: $2,846 - $4,998 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

Qualifications

Minimum Qualifications

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Preferred Qualifications and Specialized Skills

• Experience working in a passport acceptance facilityExperience working with Department of State regulations and policiesNeeds to be available to work evenings and some weekends Clerical accounting or financial record-keeping experienceMay be required to drop off mail at a U. S. Post OfficeExperience working with the public and ability to defuse situations with difficult customers.Excellent organizational skills, professional demeanor, and excellent interpersonal communication skills.

Application Procedures

To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application, please click here.

Applicants with disabilities requiring assistance may call (619) 594-1139.

General Information

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.