Self-Help - Guest Services Specialists
- Employer
- East Carolina University
- Location
- Greenville, NC
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
ECU Campus Living is currently seeking guest service specialists. The Guest Services Specialist is a part-time position during the summer with responsibilities that work with and support students and camp and conference guests at East Carolina University. Applicants should demonstrate the following skills:
- Exceptional communication skills (written and verbal)
- Critical thinking skills including the ability to problem solve and follow through with timely solutions
- Ability to work independently and within a team
- Enthusiasm and positive attitude
The Guest Services Specialist is expected to fulfill the following general roles and responsibilities:
- Provide excellent customer service to students and guests of East Carolina University
- Accomplish residence hall pre-conference room inspections and post conference inspections
- Perform summer camp, conference, and summer school check-ins and outs of their respective buildings
- Manage Iris Front Desk (computer software system) to track billing, damages, lost keys, and other important details to camps and conferences
- Report and follow-up on maintenance and housekeeping concerns as needed
- Serve as a positive university representative on and off campus as well as online
- Participate in departmental initiatives
- Enforce Summer Conference, Campus Living, and ECU University policies
- Serve on an on-call rotation for safety and security of the building with participants during weeknights and weekends
- Other duties as assigned
As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Eleven Skills Employers Seek and CAS Learning Domains:
•Effective Communication
•Accountability/Integrity
•Professionalism
•Adaptability/Resiliency
•Problem Solving/Effective Reasoning
•Initiative
•Self-Awareness
•Conflict Resolution
•Teamwork
•Adaptability/Resiliency
•Organization/ Planning
•Mentorship
The Guest Service Specialist (GSS) must be an undergraduate student at East Carolina University. He/she must have lived on the ECU campus at least one semester. He/she must have a minimum overall and semester 2.5 GPA and a clear judicial record.
Special Instructions to ApplicantPlease upload your resume online.
Quick Link for Direct Access http://ecu.peopleadmin.com/postings/26956 Open Date 03/15/2019 Close Date 04/05/2019 Open Until Filled No Supplemental QuestionsRequired fields are indicated with an asterisk (*).
- Curriculum Vitae/Resume
- Cover Letter
- Additional Document #1
- Additional Document #2
- Additional Document #3
Organization
ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.
Scholarship. Discovery. Service. Leadership.
Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow. http://www.ecu.edu/cs-acad/admissions/whyecu.cfm
To be a national model for student success, public service and regional transformation, East Carolina University:
- Uses innovative learning strategies and delivery methods to maximize access;
- Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
- Develops tomorrow's leaders to serve and inspire positive change;
- Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
- Transforms health care, promotes wellness, and reduces health disparities; and
- Improves quality of life through cultural enrichment, academics, the arts, and athletics.
http://www.ecu.edu/cs-admin/chancellor/mission-and-vision.cfm
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