Student Services Officer 2

Job description

Student Services Officer 2

Stanford University

Job Number:

Job code: 7502
Grade: H

The Department of Microbiology and Immunology is seeking a Student Services Officer 2, to administer, implement, and interpret university and department policies and procedures on issues regarding admission, financial aid, housing, registrar services, visa services, student life, advising, career counseling and academic services. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.

The Student Services Officer (SSO) is the main point of contact for prospective and current graduate students and postdoctoral scholars and their respective mentors. Currently the SSO supports 30 graduate students and 25 postdocs in the program. The SSO is responsible for the administration and financial management of the Microbiology & Immunology Training grant. This position has responsibility for assuring that programmatic funds are expended in accordance with applicable government and University policies. The SSO advises students and faculty and manages graduate student degree progress, ensuring the timely completion of program/university milestones and requirements. The SSO coordinates support for student travel, processes visas/arrangements for visiting students, and administers funding for all students in the Department. The SSO manages all aspects of postdoctoral appointments including reappointments, terminations, department transfers, visas, and leaves of absence. In addition, the SSO coordinates the admissions process for the Microbiology & Immunology graduate program. This position administers M&I courses, including entry into the Bulletin, room scheduling, and course set up. The SSO serves as the liaison with several campus offices, including the Office of Postdoctoral Affairs and the Office of the Vice Provost for Graduate Education, and provides information on campus community resources and funding opportunities to students. The SSO co-supervises an administrative associate that assists with the department's student services program.

Duties include:

  • Administer an area or program in student services, evaluate and recommend decisions on program eligibility.
  • Review decisions recommended by other staff.
  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
  • Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
  • Reconcile complex issues; analyze diverse transactions from multiple sources.
  • Summarize data from multiple sources, prepare management reports and presentations.
  • Identify and evaluate data needs, manage the implementation and development of technology.
  • Develop and Implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
  • Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
  • May oversee, analyze and assist in financial processes and development of budgets.
  • Serve as a key member of university wide teams and projects.
* - Other duties may also be assigned DESIRED QUALIFICATIONS:
  • Experience administering programs for graduate students and postdoctoral scholars.
  • Experience with NIH training grant pre and post-award administration.
  • Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
  • Advanced analysis and problem solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.


  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

May work extended hours, evenings and weekends.

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,
Additional Information
  • Schedule: Full-time
  • Employee Status: Regular
  • Requisition ID: 82374


Location: School of Medicine, California, United States
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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Job No:
Posted: 3/15/2019
Application Due: 5/15/2019
Work Type: