PATIENT ACCOUNT ANALYST
Auto req ID
5481 PATIENT ACCOUNT ANALYST
Coordinate, prepare and analyze complex accounts receivable and/or financial reports. Review and analyze trends, advising PRMO, DUHS and PDC leadership regarding conclusions and recommendations. Serve as expert resource for covered area.
Manage appropriate systems for accounts receivable and/or financial reporting.
Prepare written reports and analyses for PRMO, DUHS and PDC leadership highlighting trends and appropriate recommendations/conclusions.Serve as an expert resource to leadership in the decision-making process.
Plays an integral role in implementing and managing and change related to area of expertise.
Maintain liaison with DUHS, PRMO and PDC management and staff,documenting reports and analyses and discussing results, trends and recommendations.
Conduct detailed research to identify trends, including a review of specifics in the appropriate accounts receivable and /or financial systems.
Act as a technical resource to operational management and staff on the appropriate interpretation of accounts receivable and/or financial data.
Coordinate and mentor staff regarding accounts receivable and financial systems, analyses, reports and policies/procedures.Identify process improvements, including staff education/training,operational workflow modifications, system enhancements and external payer policy changes and work with appropriate personnel to implement those improvements.
Organize and lead committee meetings across DUHS,
PRMO and PDC as it relates to accounts receivable and or financial data operation improvements.
May recommend various personnel actions including, but not limited to,hiring, performance appraisals, promotions, transfers and vacation schedules.
Denial Root Cause Analysis - 40%
Prepare Authorization Denial Reports - 30%
Quality Audits - 25%
General - 5%
Knowledge, Skills and Abilities
Data analysis and reporting
Ability to work and meet deadlines in a fast-paced, dynamic,project-oriented environment
Knowledge of Patient Access/Service Access and Pre-Registration/Authorization workflows
Ability to present data in multiple venues both numerically and graphically
Ability to relate operational performance in the healthcare environment and to present information to all levels of management
Epic/Maestro Care experience, especially as it pertains to revenue cycle, reporting, data and root cause analysis
Microsoft Office (Excel, Access, Word, Powerpoint), including intermediate skills in writing formulas, creating pivot tables, and manipulating data in Microsoft Excel
Excellent communication skills (verbal and written) are essential
PATIENT ACCOUNT ANALYST
Job Family Level
Full Time / Part Time
Regular / Temporary
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.Education Bachelor's degree in business, healthcare administration, accounting,finance or a related field is required.Experience Four years of experience in healthcare accounts receivable, financial management, accounting or a directly related field is required.