Assistant Director of Transfer Student Support Services

Job description

Job location: Chicago, IL

Employment Type: Full-time
Posted data: 2019-03-14
Req: R0003254
Job Description:

The Chicago School of Professional Psychology (TCSPP) is currently seeking a temporary Assistant Director of Transfer Student Support Services reporting to the Senior Director of Student Support Services. The Assistant Director will be responsible for managing and supporting all student service functions for our transfer student population. These services include involvement in orientation and other onboarding/stitch-in initiatives, collection and tracking of our syllabi databank, oversight of transcript evaluation, and registration. Additionally, the Assistant Director will maintain a student load and assist with all functions of Student Support Services. This is a temporary position that will last between 10-12 months.

About the Department:

The Student Support Services team is the single point of access for students, providing student-centered support services (ADA accommodations, international student services, etc.). Student Support Counselors (SSCs), Managers (SSMs), and Directors administer a high level of customer service to ensure student persistence and success. Student Support Services team members work collaboratively within the office and with many other campus-wide constituent groups. Team members are expected to exercise a high degree of responsibility and independent judgment, and to work hours consistent with the campus student populations’ need for access to services, which will include occasional evenings and weekends.

Principal Duties:

  • Ensure all transfer students experience a smooth transition into The Chicago School of Professional Psychology
  • Oversee all communication to incoming transfer students in coordination with the Admissions department
  • Collect syllabi for inclusion in our syllabi databank and track its usage for evaluating students’ transcripts
  • Oversight (including some processing) of transcript evaluations and initial registration for transfer students
  • Collaborate with SSMs to ensure transfer students who receive ADA accommodations are set up for equitable support structures
  • Exemplifies and models teamwork within SSC teams and between various departments (Registrar, Student Finance, Admissions, etc.)
  • Utilizes knowledge of catalog, policies, SOPs and best practices with interactions with students, SSCs and other departments
  • Adhere to all internal, Federal, DOE, regulatory, and Affiliate policies and procedures, integrity and ethical standards
  • Sit on SAC (Student Conduct) Committee
  • Maintain a portfolio of transfer students
    • Ensuring that students at various process and stages of their education are well served and set up for success
    • Respond to calls and e-mails from incoming or current students on a daily basis by providing guidance regarding course work, policies, and support
    • Advising at-risk students through work/life balance, time management, other circumstances to ensure successful completion of the course and program
  • Perform other duties as assigned

Desired Qualifications:

  • Must be a self-starter, with an attention to detail; possess high-level organizational and problem solving abilities
  • Skilled communicator with excellent verbal and written communications skills
  • Ability to work independently in service-oriented environment
  • Excellent customer service, critical thinking, and problem solving skills
  • Experience and proficiency in student information systems – preferably CampusVue - with an emphasis on working with the end users (Office of the Registrar, staff, faculty)
  • Experience working with online population and/or remote users

Position Qualifications:

  • Minimum of three years experience focused on student services, support, or retention efforts in a higher education setting
  • Bachelor's degree required, Master’s degree preferred
  • Must possess integrity, ambition, and be process and results-driven
  • Ability and willingness to work evenings and weekends as required by supervisor and student need


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

***A cover letter is required. Applications submitted without a cover letter will not be considered.***

The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School of Professional Psychology is an Equal Opportunity Employer.




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Job No:
Posted: 3/15/2019
Application Due: 4/11/2019
Work Type: