PATIENT ACCOUNT ASSOCIATE
Auto req ID
DUKE NON-HOSPITAL OPERATIONS
4501 PATIENT ACCOUNT ASSOCIATE
Duke Integrative Medicine is seeking a Patient Account Associate to join their Guest Services department.Duke Integrative Medicine has a multidisciplinary clinic and offers professional and public programs and trainings. Candidate will be responsible for front desk responsibilities involving Maestro Care as ell as program registration in a learning management system, will need to be knowledgeable and able to speak about the about the center’s services, and facilitate appointment scheduling.
We are looking for someone who is passionate about excellence in customer care, teamwork and a positive and proactive spirit.General Description of the Job Class Record and generate variety of information pertaining to the patient revenue process. Accurate,high-performance level position requires certain degree of knowledge of complex rules and corresponding a corresponding ability to apply these rules in the work environment to achieve desired outcomes.
Duties and Responsibilities of this Level Fiscal Responsibility:
Record or generate revenue by gathering and processing information that impacts the impacts the patient revenue process. Fiscal responsibility measured on high production levels, quality of work output, in output, in compliance with established DUHS policy standards. May also be defined in terms of value of work portfolio assigned and /or revenue expectations.Customer Service: Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
Operate general office equipment. Generates letters,works on spreadsheets; enters and sorts data.Scope of Authority: Work independently and has the ability to make decisions relative to individual work activities. Accountable for individual work activities. Work assignments defined by immediate supervisor or manager. Job does not require supervision of other employees in the unit.
PATIENT ACCOUNT ASSOCIATE
Job Family Level
Full Time / Part Time
Regular / Temporary
DUKE IM CLINICAL SERVICES
Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, gender, gender expression, genderidentity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robustexchange of ideas—an exchange that is best when the rich diversity ofour perspectives, backgrounds, and experiences flourishes. To achievethis exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals arerespected, and that all voices are heard. All members of our communityhave a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.
EducationWork requires knowledge of basic grammar and mathematical principlesnormally required through a high school education, with somepostsecondary education preferred.Additional training or workingknowledge of related business
ExperienceTwo years experience working in hospital access, physicianoffice or billing and collections or an equivalent combination ofrelevant education and/or experience.
Degrees, Licensures, CertificationsN/A