Director Enterprise Systems Support

Job description

Posting Details

Posting Details

Position Title Director Enterprise Systems Support External Link to Posting http://jobs.uncw.edu/postings/13124 Department Enterprise Systems Support - 55220 Vacancy Number E305 Position Number 54 Location of Workplace Main UNCW Campus Brief Summary of Work for this Position

This position provides leadership and direction in the design, review, development, deployment, recommendation and implementation of complex, mission critical enterprise software solutions. The position is held accountable for strategic decisions recommended to the CIO that fall under the purview of this department. The director serves on the ITS Management Team as the primary officer representing the department of Enterprise Systems Support (ESS).

Duties and responsibilities include:

Managing the implementation of multiple simultaneous campus-wide projects

Building and maintaining analytics capacity to drive decisions with data

Leading data administration efforts through participation on Data Governance

Conducting outreach initiatives to provide leadership in the deployment and support of academic-focused technologies

Performing software evaluation and vendor negotiation and researching cost effective solutions

Assessing project requests, collaborates with campus constituents to determine university wide project priorities

Managing and/or providing in-depth technical expertise for complex projects

Annually reviews and presents organization planning and framework for the department of ESS to the CIO

Collaborating with campus community to encourages and promotes innovative IT solutions for both academic and administration needs

Maintaining an understanding of campus technology needs as well as a broad understanding of industry trends and best practices

Analyzing and modifying (as appropriate) organizational structure and policies and procedures to ensure effective and efficient delivery of services

Interacting with senior executive management, various planning committees, and faculty at the direction of the CIO

Serves on UNC System Office and councils as an official representative of UNCW with regard to ERP issues

Effectively manages human and financial resources to align with programmatic, strategic, and operational goals for each major function within ESS

Researches training opportunities and requirements for departmental staff to maintain or attain required competency levels to meet the business needs of the department

Completes performance evaluations and initiates discussions as necessary for improvement action plans

Manages maintenance contracts for enterprise systems

Forecasts expansion budget requests to be presented to the CIO and maintains the fiscal integrity of ESS operating budgets

Appraises completed projects with management team to ensure the quality and quantity of services performed by staff meets or exceeds the expectations of the campus

Orchestrates procurement plans with outside vendors

Minimum Requirements

Educational background and work experience:
A four year degree in Computer Science or related field and 5 years of experience in the technology field with 1 year experience in management of technology staff or an equivalent combination of education and experience.

List the knowledge, skills, and abilities required to perform the essential functions of the position

Knowledge, Skills and Attributes:
Able to effectively communicate to and collaborate with staff, customers, and senior administrators

Employee hiring, supervision and talent development

Strong team focus

Knowledge of web application development technologies

Familiarity with Identity and Access Management

Effectively represent the university in system-wide committees and other forums

Ability to work effectively as part of a collaborative management team

Experience with report writing, analytics and decision support

Project Management experience involving timelines, vendor relationships, and budgets to ensure projects are delivered with the highest quality and within specified time periods

Experience directing and managing staff responsible for acquiring, implementing, maintaining, upgrading and supporting enterprise systems in a university environment

Experience providing enterprise-level application support utilizing Oracle and/or SQL databases and Windows and Linux operating systems

Advanced analytical skills and understanding of delivering secure and accurate results

Experience with negotiating/working with vendors

Proficient with Information Security
Experience with technical debt assessment

Preferred formal education, professional skills and work experience

At least five years of experience in management of technology staff in higher education is preferred

Experience leading Banner/Colleague/PeopleAdmin operations, maintenance and upgrades

Programming Experience

Experience with ODS

Experience with document imaging systems such as ImageNow

Primary purpose of the division, department, and/or grant

The Department of Enterprise Systems Support is a part of Information Technology Services (ITS) at the University of North Carolina Wilmington. ITS is an innovative organization committed to providing a technologically progressive environment for students, faculty and staff. The Department of Enterprise Systems Support provides innovative, stable, cost effective and secure enterprise solutions to the campus community. This includes day to day support for production applications and systems, timely implementation of upgrades and releases, development and analysis to support the operational requirements and mandates for production applications and systems and user access for production applications.

College/School Information University Information

The University of North Carolina Wilmington, the state’s coastal university, is dedicated to learning through the integration of teaching and mentoring with research and service. Guided by our Strategic Plan, the university is committed to nurturing a campus culture that reflects its values of diversity and globalization, ethics and integrity, and excellence and innovation. A public institution with nearly 17,000 students, the university is focused on supporting and enhancing the student-centered learning experience that has been a hallmark since its founding in 1947. UNCW offers an array of programs at the baccalaureate and master’s levels, and doctoral programs in marine biology, educational leadership, psychology and nursing practice. UNCW is one of the 17 institutions that make up the UNC System.

EEO Statement

The University of North Carolina at Wilmington is committed to and will provide equality of educational and employment opportunity for all persons regardless of race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents – except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Applicant Instructions Months Per Year 12 Months Position Type Permanent Anticipated Ending Date if Time-Limited Positions Job Posting Date 12/21/2018 Priority Consideration Date 02/21/2019 Priority Consideration Information

Priority consideration will be given to applications received by the Priority Date; however, applications will be accepted until the position is filled.

Address application documents to Beverly Vagnerini, Director of Consulting Services Support Applicant Documents Required Documents
  1. Resume
  2. Cover Letter
  3. List of 3 Professional References
Optional Documents
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    Job No:
    Posted: 3/14/2019
    Application Due: 3/29/2019
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