Job Title: Alumni Engagement Communications Manager
Location: Alumni Engagement
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 604244
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

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A complete application includes NAU application, a cover letter outlining interest in the position and how past experience matches with job requirements, and a resume with 4-5 professional references. We value the ability to follow instructions, so please make sure all items are included.

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The position of Communications Manager is critical in the outreach to more than 166,000 Northern Arizona University alumni. This position serves as an advisor in the division for Alumni Engagement communications and supports the strategic direction, development, implementation, and evaluation of on-brand communications across numerous communication channels including print, email, web, and social media. In collaboration with division and university partners, this position will develop, coordinate, and implement strategic communication deliverables to ensure alumni communications success in meeting its objectives. This position manages the alumni brand strategy for social media content, manages all department communication channels, content and messaging, serves as a project manager for the division on the development strategy, copy and creative on digital fundraising efforts across alumni communications platforms, and oversees the department communications budget. This position reports to the Director of Alumni Engagement.

• Manage alumni communications and project work flow to ensure all materials produced are of a consistent and uniform professional quality in accordance with university brand standards.
• Lead the content strategy and project execution for alumni communications including e-newsletters, Pine alumni magazine, digital fundraising, web, and social media.
• Oversee simultaneous, high-profile communication projects, including Pine, e-newsletter, social and digital fundraising campaigns, from inception to completion, with primary responsibility for project plans, content, deliverables, and analysis.
• Deliver innovative and relevant social media content including posts, pictures, video, graphics, blogs, digital ads, etc.) for NAU Alumni channels. Promote a strong, consistent presence on Facebook, Twitter, LinkedIn, YouTube, and Flickr. Partner with on-and off-campus communication affiliates to elevate university communication efforts.
• Support communications and outreach for alumni engagement programming including student and alumni networking, alumni career development, alumni chapters, and alumni benefits.
• Analyze effectiveness of communication methods through platform analytics. Perform social content audits to improve performance. Generate monthly, quarterly, and annual communication metrics reports shared with university leadership and the Alumni Association and Foundation boards.
• Serve as one of the department’s liaison with Lipman Hearne and NAU Printing Services.
• Ensure the NAU Near You alumni chapter communications, social media, outreach, etc. are consistent with university communication priorities and alumni outreach efforts.
• Provide oversight and content direction of alumni website to ensure alumni web pages adhere to university design, branding, content, and user experience.
• Manage the day-to-day workflow of communications programming in the department.
• Supervise the Alumni Engagement Communication Coordinator and communications student worker.
• Guide and contribute to division campaign communications as a member of the division’s communications team and Giving Day core leadership team.
• Advise director, other division leaders, and college/unit leaders on best practices and content strategy for alumni communications.
• Conduct ongoing advancement and communications research and advise division leadership on evolving technology, social media, and digital communication best practices.
• Create, manage, and evaluate the alumni communications budget, ensuring accountability.
• Represent Alumni Engagement on a variety of university-wide committees and taskforces with relevance to department goals.
• Provide direction, advice, strategic planning, problem-solving and implementation of policies and procedures.
• Support overall alumni and donor stewardship efforts.
• Attend and provide on-site coverage for various Alumni Engagement events, including Homecoming, commencement, reunions, chapter events, Alumni Association Board meetings, etc.
• Manage incoming communication related social media inquiries and messages providing prompt, accurate and professional responses.
• Other duties as assigned.
• Occasional weekend and evening work required.

NAU is currently engaged in an Organizational Growth and Effectiveness Initiative, which focuses on positioning the University for future success of its operational practices. As a result, some aspects of this position may be subject to change, such as, but not limited to: duties, titles, reporting structure, etc.

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• Bachelor’s degree in communications, marketing and/or public relations or a related field AND 4 years’ progressive responsibilities in communications, marketing, or public relations management/leadership experience including 3 years' advanced project management; AND 3 years' supervisory experience OR
• Master’s degree in field to area of assignment AND 3 years’ progressive responsibilities in communications, marketing, or public relations management/leadership experience including 3 years' advanced project management; AND 3 years' supervisory experience OR
• Any equivalent combination of experience, training and/or education.

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• Experience working in a higher education environment.
• Demonstrated skills in writing, producing, and delivering professional content on behalf of a brand.
• Experience in management and knowledge of supervisory principles.
• Experience participating in or leading change management.
• Experience with project management.
• Experience using current marketing and communication principles, techniques and strategies with satisfactory results.
• Demonstrated success with branding, social media, digital and email marketing strategies and applications.
• Understanding of website content management systems.

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• Ability to work collaboratively with others to meet organizational goals.
• Excellent copyediting skills as well as written and verbal communication skills.
• Knowledge of graphic design principles and practices.
• Ability to prioritize, work independently, initiate and follow-through on assignments.
• Ability to build effective relationships with key internal partners to enhance collaboration and understanding.
• Ability to make progress on multiple concurrent projects, often with competing deadlines.
• Ability to translate constructive feedback into positive change.
• Ability to work as part of a team in a fast-paced environment.
• Extraordinary attention to detail.
• Ability to work effectively with people from a variety of culturally diverse backgrounds.
• Ability to provide exceptional customer service.

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This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year the Northern Arizona University Police Department releases an annual security report. The report is a result of the federal law known as the Clery Act and contains policy statements that address the school’s policies, procedures and programs concerning safety and security including policies for responding to emergency situations and sexual offenses. The report contains three years of data for Clery reportable crime statistics for the campus along with the most current year’s Fire Safety Report, which includes policy statements and fire statistics for Flagstaff on-campus student housing.

The report may be viewed at nau.edu/clery or by visiting the NAUPD website. A printed copy of the report is available upon request by contacting the NAU Police Department, Records Department at (928)523-8884 or by visiting the department at Building 98A on the NAU Mountain Campus.

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The budgeted salary amount is $60,000.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

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This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

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This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available at https://in.nau.edu/human-resources/eligibility-enrollment/

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service, which may be found at: https://public.azregents.edu/Policy%20Manual/6-303%20Conditions%20of%20Service%20for%20Service%20Professionals.pdf

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment. More information is available at: https://in.nau.edu/human-resources/eligibility-enrollment/

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Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days (https://in.nau.edu/Human-Resources/Required/). If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years. In addition to the development classes offered in-person, every NAU employee receives a free subscription to Lynda.com. From this site you can access more than 1,400 training videos on a broad range of subjects, including business skills, photography, music and video, home computing, and web design and development.

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April 15, 2019 at 11:59 p.m.

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To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on line at https://in.nau.edu/human-resources/ or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

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Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

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