HAPSS Clinical Applications Analyst

Job description

HAPSS Clinical Applications Analyst Job Number Full/Part Time Schedule Salary 201902138381 Full Time 8AM - 5PM Commensurate with Experience Position Information Under the general supervision of the Manager Credentialing, Quality and Compliance, the SHS Clinical Applications Analyst (CAA) is responsible for the configuration and operation of the Student Health Services (SHS) and Counseling and Psychological Services (CAPS), electronic medical records and operational applications. This includes but is not limited to: Point and Click, Pro-Pharm and other specialized applications. The role also creates care templates, writes reports and monitors security event logs. The incumbent is expected to become the application expert for all health and counseling applications. The incumbent will also develop a full understanding of the application set capabilities. The CAA provides leadership for strategic planning in conjunction with the SHS Director, CAPS Director and related leadership. Develops long-range goals and objectives. Represents the department in discussions and negotiations with external organizations on medical information systems issues. Analyzes requirements for systems and interfaces in terms of cost, benefit, timeliness, effectiveness and regulatory compliance. Coordinates and consults on information system architecture and interfaces with the Vice Chancellor Student Affairs Division's Managers, and ITS staff. Exercises judgment in selecting appropriate course of action and levels of consultation for problem and issue resolution, and follows procedural requirements for authorization and approval when required. Education Education Requirements Degree Requirement Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training. Required
Certifications Certification Requirement Information Technology Infrastructure Library (ITIL) Foundation Preferred Related technical certifications in the healthcare field Preferred SQL server database and scripting language certification Preferred
Experience Experience Requirement 2 - 4 years of related experience. Required Demonstrated experience administering an enterprise EMR solution (preferably PNC). Required Previous experience within a higher education institution. Preferred Previous experience supporting a student health organization. Preferred Demonstrated experience in a HIPAA or FERPA regulated field. Required
Special Conditions Special Condition Requirement Must pass a background check. Required
Minimum Requirements Detail oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.
Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
Ability to create adhoc reports using relational database and data-mining software and other programs such as SQL, SAS and other statistical tools
Effective written and oral communication with comfort in making formal presentations to small, medium, and large sized groups
Knowledge and practical use of statistical methods used in complex analyses
Strong project management skills with the proven ability to meet project deadlines
Tolerance of ambiguity and ability to function well in a fast paced environment with multiple stake holders
Ability to manage in a bureaucratic organization with skill and tact using outstanding interpersonal skills
Excellent organization skills
Exceptional analytical and research skills to identify issues, determine sources of information, synthesize data from multiple sources to find, evaluate and recommend solutions and alternatives
Strong computer skills including Windows, Outlook, Word, Excel, Visio, and PowerPoint
Demonstrated experience in analysis, process and workflow design, research, installation/implementation and support of EMR systems.
IT and operational knowledge of clinical or revenue cycle processes in one or more areas of a hospital, clinic, or business office
Preferred Qualifications Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.

Advanced understanding of Healthcare operations and structure, general requirements of an integrated delivery system, and use of IT applications in the practicing healthcare environment.

Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.


  • UC Riverside was included in the (August 2018) edition of The Princeton Review's "The Best 382 Colleges."

  • Shanghai Jiao Tong University (August 2017) Academic Ranking of World Universities ranked UC Riverside among the top 151 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."

  • In 2016, UCR was recognized for graduation rate success by the Association of Public and Land-Grant Universities (APLU) for achieving near parity across racial-ethnic, socio-economic, and gender boundaries.

  • UCR ranks among the Top 15 Public Research Universities in the nation, as identified by the 2017 Washington Monthly.

  • In 2017, two separate reports from the Education Trust celebrated UCR as a national leader for African American and Latino student success. UCR was one of just three schools to be named top-performing institutions in both reports and the only California campus recognized among 18 top-performing colleges and universities in the nation for high black student graduation rates.


The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview
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Job No:
Posted: 3/13/2019
Application Due: 9/9/2019
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