Posting Details

Position Information

Posting Number 20110770-2 Job Title Staff - Part Time Admissions Advisor (Niles Campus) Pay Rate Job Category Staff Department NILES AREA CAMPUS Position Summary Information

Job Description Summary

The part-time Niles Admissions Advisor serves as a customer service representative in the Student Service Center; a one-stop shop for both new and current students seeking basic information on admissions, financial aid, and other student services.

Essential Duties and Responsibilities:

•Ability to multi-task.
•Excellent written and verbal communication skills.
•Must maintain cooperative and effective working relationships with coworkers.
•Will work with Banner Student Information System, various software systems, and other technology devices.
•Must work within regulations of confidentiality as outlined by FERPA.
•Work with students from a diverse group of backgrounds.
•Correspond with prospective undergraduate students and their families in person, by telephone, web, social media, and email.
•Assess the placement testing needs of incoming and returning students and place students into classes accordingly.
•Coach students and their families on different ways to pay for college including grants, scholarships, federal student loans, and payment plans.
•Advise and register students for their first and second semester of classes and certificate programs.
•Utilize Banner Student Information System and other various software systems to enter overrides, collect and analyze data, and perform other key operations. Provide excellent customer service to all visitors in the Student Service Center: answering questions from students and guests, helping students with paperwork, and teaching students how to use SMC resources.
•Participate in student retention efforts, including but not limited to: workshops, phone calls, mentoring sessions, classroom visits, etc.
•Spearhead projects involved in advising and catalog changes: create advising guides, proof-read and edit important college resources, and produce other necessary advising tools as needed.
•Refer qualifying students appropriately to resources and programs (both on and off-campus) which may aide in their retention, development, and graduation.
•Represent Southwestern Michigan College in a professional and mature way during all interactions with students, faculty, staff, and the general public. This representation includes, but is not limited to: meetings, events, face-to-face encounters as well as dialogue and commentary via phone, email, and social media.
•Position may require evenings and Saturday hours as needed.
•The duties listed in this job description are not all-inclusive, but a list of the major responsibilities. Additional duties not noted in the job description may be assigned by a supervisor.

Required Qualifications

•Associate’s degree
•A minimum of one year of customer service experience or a combination of education and experience commensurate with the duties and responsibilities of this position.

Preferred Qualifications

•Bachelor’s degree

Other Information Special Instructions to Applicants Physical Requirements

Must be able to complete the following with or without a reasonable accommodation:

1. The physical activity of this position.
A. Balancing. Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.
B. Stooping. Bending body downward and forward by bending spine at the waist.
C. Reaching. Extending hand(s) and arm(s) in any direction.
D. Standing. Particularly for sustained periods of time.
E. Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
F. Talking. Expressing or exchanging ideas by means of the spoken word.
G. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
H. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

2. The physical requirements of this position.
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

3. The visual acuity requirements including color, depth perception, and field vision.
The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
people, plumbers, painters, mechanics, etc.

4. The conditions the employee will be subject to in this position.
None. The employee is not substantially exposed to adverse environmental conditions.

Close Date 04/02/2019 Quicklink http://swmich.peopleadmin.com/postings/2688 Reference Requests

Reference Request Details

Accept References Yes Minimum Requests 3 Maximum Requests 5 Posting Specific Questions

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Applicant Documents Required Documents

1. Resume
2. Cover Letter

Optional Documents