Patient Relations Assistant/UKHC

Job description

Posting Details

Posting Details

Job Title Patient Relations Assistant/UKHC Requisition Number RE17577 Working Title Department Name M3030:Cancer Clinic Services Work Location Lexington, KY Grade Level 06 Salary Range $13.58-21.06/hour Type of Position Staff Position Time Status Full-Time Required Education


Click here for more information about equivalencies: Required Related Experience

3.5 yrs

Required License/Registration/Certification


Physical Requirements

Sitting at computer workstation for extended periods.
Repetitive motion.


Days Monday-Friday

Job Summary

The Patient Relations Assistant is a first-line customer service representative for UK Healthcare.

Primary duties include: maintaining ideal patient flow, fluidity of patient care, registration, co-pays, multiple appointment scheduling, and increasing opportunities for excellent customer service with our patients and their support.

Other duties include: proficient patient registration, using electronic tools to ensure patient insurance eligibility, and ensuring the accuracy of patient registrations.

Appointment scheduling is a major job responsibility, and the Patient Relations Assistant will schedule and reappoint patients accurately according to scheduling protocol, schedule ancillary/diagnostic tests, as well as ensure timely and appropriate follow-up with patients or referring physicians on all appointment requests.

Skills / Knowledge / Abilities

APM and SCM and experience with customer service, patient registration, patient scheduling, medical records, and insurance authorizations.

Does this position have supervisory responsibilities? No Preferred Education/Experience

More than four years related experience. and proven track record of providing exceptional customer service preferred.

Deadline to Apply 03/20/2019 University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
    • Yes
    • No
  2. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

    (Open Ended Question)

  3. * Please choose the answer that best describes your amount of paid employment experience working with oncology patients.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years
  4. * Please choose the answer that best describes your amount of paid employment experience working with insurance and co-payments.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years
  5. * Please choose the answer that best describes your paid employment experience with the UK APM system or a large scheduling system.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years
  6. * Please describe a situation when you delivered exceptional customer service to resolve a physician or patient complaint.

    (Open Ended Question)

  7. * Where did you first see this position advertised other than on UK's online employment system?
    • (Diverse Issues in Higher Education)
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above
Applicant Documents Required Documents
  1. Resume
  2. Cover Letter
Optional Documents




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    Job No:
    Posted: 3/12/2019
    Application Due: 3/28/2019
    Work Type: