Senior Associate Director for Financial Aid Operations

Hartford, Connecticut
Mar 11, 2019
Institution Type
Four-Year Institution

Senior Associate Director for Financial Aid Operations


Reporting to the Assistant Vice President and Director for Financial Aid, the Senior Associate Director is responsible for managing the set – up, maintenance, and day-to-day operations of the financial aid office. This position oversees all internal and external data interfaces, internal data reporting, and set-up of the financial aid management system, PowerFAIDS. Working in close conjunction with campus partners, the Senior Associate Director will lead discussions and operationalization of integrating the financial aid awarding process with campus colleagues, especially the offices of Admissions, Registrar, Student Accounts, and Institutional Research. The Senior Associate Director will work closely with the AVP to research policy and operationalize new initiatives while maintaining compliance with Federal and State Regulation. The Senior Associate Director will also be responsible for review and awarding of a modest population of undergraduate aid applications.


Duties and Responsibilities

  • Oversee the annual set-up and maintenance of the financial aid management system; operationalizing all aspects of awarding, monitoring, and communicating financial aid
  • Maintain all external financial aid data interfaces, including COD, NSLDS, SAIG, CollegeBoard, etc.
  • Maintain Perceptive Content imaging system as well as inter and intra-departmental workflows. Implement new workflows as need
  • Coordinate with Office of Student Accounts to ensure timely and accurate disbursements of all sources of financial aid to student bills
  • Assist in regular reconciliation of institutional, state, and federal financial aid programs
  • In coordination with the Office of Advancement, select, award, and monitor financial aid recipients eligible for named and endowed gifts
  • Oversee front desk and reception operations including managing Federal Work Study and Office Coordinator, managing incoming document workflow, and receiving prospective and current students
  • Maintain department website and student Net Partner software;
  • Administer and award special aid programs such as January-Term, Private Music Lesson Grants, Resident Advisor Grants, etc.
  • Administer state-grant financial aid programs
  • Counsel students and parents on eligibility guidelines for financial aid, application procedures, aid awards and appeals;
  • Keep informed of all current Federal and College financial aid policies and procedure; attend financial aid training workshops and professional meetings;
  • Perform needs analysis and award approximately $15 million in federal, state, and institutional grant funds to a modest population of undergraduate students according to federal and institutional policies and procedures;


Minimum Qualifications

A bachelor’s degree and a minimum of 5 of years working in financial aid or related field. The successful candidate will possess superior analytical and organization skills. Must be a team player and creative problem solver. Computer and data literacy is required. Must also possess excellent communication skills. A compassionate and empathetic approach to process improvement and process implementation is required.


Preferred Qualifications

Previous experience working in a private college or university. Experience working with PowerFAIDS, PeopleSoft, or similar financial aid management/student information system. An advanced degree is preferred.


To apply, please go to:


Trinity College is an independent, nonsectarian liberal arts college for men and women, with approximately 2,200 undergraduate students and 200 faculty members, located in Hartford, Connecticut. Our Mission is “Engage. Connect. Transform.”  As the preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives.  Trinity is an actively engaged community of students, faculty and staff who work together to develop and sustain the intellectual and creative opportunities central to a first-class liberal arts education. Hartford, the state capital, provides many opportunities for cultural and social engagement.


Trinity College is committed to building a representative and diverse faculty, administrative staff, and student body.  We place high value on an environment that offers equal opportunity in the workplace and encourages mutual respect, interaction, and engagement.  We encourage applicants from diverse cultures, backgrounds and ethnicities reflective of our growing student body.  Applicants with disabilities should request, in advance, any needed accommodation in order to participate in the application process.

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