District Police, Dispatcher
Job Number 1903001
District Police, Dispatcher
Closing Date: 03/22/2019
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Position InformationLocationService CenterHours40 hours/week as assignedSalarySpecialist 5/116 ($31,200.00 - $40,097.00)FLSA StatusNon-ExemptReports ToDistrict Police, Dispatch SupervisorCriminal Background CheckPre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.General Statement of Job
Under general supervision, receives emergency and non-emergency calls for police service. Dispatches patrol officers to calls for service and enters accurate and concise data into the Computer Aided Dispatch System. Coordinates with external emergency services when needed for augmented response.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.Dispatches patrol officers situations requiring police response.Answers telephone calls made to emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS, or other agency response.Communicates with officers via police radio. Assists in maintaining 24/7 communications operations. Enters, obtains and relays information from the Texas Law Enforcement Telecommunications System.Monitors fire and security alarms for all campuses.Monitors video surveillance cameras for all campuses.Enters data and citations, maintains daily logs, and files incident reports.Assists Police Chief, supervisors, officers, and other law enforcement agencies via computer or telephone with receiving and relaying information.Assists in emergency phone and panic alarm testing.May enter maintenance and technical support work orders, pick up, sort and distribute department mail.
KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Radio communication practices and protocols. Knowledge of college's and college Police Department policies, procedures, and standard operating practices. Knowledge of the operations of an emergency communications center.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Maintaining an established work schedule, which may include days, evenings, nights, and weekends. Maintaining confidentiality of work-related information and materials. Effectively using interpersonal and communications skills, including tact and diplomacy. Effectively using organizational, planning, and problem-solving skills. Effectively interpreting laws and regulations, making decisions, maintaining composure, and working effectively under stressful conditions and emergency situations. Interacting with people of different social, economic, and ethnic backgrounds. Operating telephones, radios, computers, alpha-numeric pager and other office equipment. Following and effectively communicating verbal and written instructions. Establishing and maintaining effective working relationships. Effectively multi-tasking.Technology Skills
Use a variety of spreadsheet, word processing, database, and presentation software. Operates various computer systems to include Computer Aided Dispatch, Texas Law Enforcement Telecommunications Sytem, BRG Emergency Messaging System, CCure Access Control System, Cisco Emergency Responder, Video Client-Salient, Phoenix Fire and Security System, etc. Operates multi-channel trunked radio system covering multiple counties. Operates police radio system in accordance with FCC Rules & Regulations.Required Work ExperienceNo work experience is required.
Preferred Work Experience
One year work experience in public safety dispatch telecommunications or equivalent work experience and training that provides the required knowledge and skills.Required EducationHigh school diploma or educational equivalent.
Hold a Telecommunications Operator License issued by the Texas Commission on Law Enforcement.Special RequirementsLicenses/Certifications; Other
Either already have a Telecommunications Operator License issued by the Texas Commission on Law Enforcement or be able to meet the temporary licensing requirements, satisfactorily complete the required course, and obtain a Telecommunications Operator License within the first year of employment. Be able to satisfactorily complete other required Department of Public Safety training and coursework within six months of employment. Be able to successfully pass 12 week Communications Training Program. Dispatchers must complete 20 hours of training each 2 year unit as required by the Texas Commission on Law Enforcement. Dispatchers must complete TDD/TTY training every 6 months. District Police dispatchers must be able to work any of three shifts covering twenty-four hours a day, seven days a week. Shifts are subject to change on short notice; dispatchers must be available for recall in emergency situations. Be able to pass an extensive background investigation, to include a criminal check, drug screen and psychological and physical examination prior to employment. Physical Requirements
Work is performed in a standard office environment. Subject to standing, walking, sitting, bending, reaching, pushing, pulling, vision, hearing, talking, use of headset and foot controls. Frequent repetitive motion, such as typing, data entry and extended vision of monitors. Occasional lifting of objects up to 10 pounds.SafetyWork safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law. DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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