IT Support Technician
- Employer
- Hofstra University
- Location
- Hempstead, NY
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support, Technology, Multimedia & Audiovisual
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The IT Support Technician will 1) be the sole support contact for classroom and meeting space AV technologies, and 2) be responsible for the intake of specific IT/AV issues and tech-related requests, and 3) be expected to follow appropriate call escalation procedures to external IT service areas.
Responsibilities include, but are not limited to:
•Performs day-to-day Crestron and PC system maintenance, problem tracking, and equipment testing tasks for continued functionality of audiovisual components for labs, conference rooms, lecture theatres, and classroom computing environments.
•Troubleshoots technical issues with digital signage display system and HD LCD/LED displays in the building.
•Maintains efficient IT inventory management system and asset loan policies; manages software updates to loaner laptops and coordinates the purchase of replacing portable audiovisual equipment or wireless peripherals while updating barcodes/labels, as necessary.
•Provides on-site training support for classroom or meeting space technology to faculty, staff, and students, as needed, and updates instructional guides for users.
•Resolves software and hardware related issues in a timely manner and manages problem resolution or escalation through IT incident tracking system.
•Monitors and manages student printing terminals, including troubleshooting issues with associated student printing software.
•Supports and/or initiates IT/AV-related projects and tasks independently or as assigned by the Director, SOM Information Technology.
•Manages monthly or annual projects, including PC classroom imaging software configuration, updating video conferencing and capture systems, system and device audits, and researching new trends in technologies. The role may also collaborate with other departments for ad-hoc projects.
Qualifications:REQUIRED:
•Bachelor’s degree in computer science, computer engineering, business information systems, or related fields.
•Minimum of 3-4 years of intermediate to advanced technical support experience and administering devices in a MS AD environment.
•Minimum 2 years of practical experience troubleshooting Crestron or Extron based audio/visual systems.
•Must complete work on time and in line with expected standards. Must be self-motivated and detail-oriented.
•Extensive experience installing, configuring, maintaining, and supporting software across a wide variety of platforms is essential.
•Demonstrated excellence in customer service, interpersonal, telephone, organizational, oral/written communication, as well as demonstrated problem-solving skills and analytical thinking.
•Must have the ability to lift and move light to heavy IT equipment.
PREFERRED:
•Experience with building and maintaining databases in MS Access or similar database management systems.
•Experience in managing MS SharePoint sites, a plus.
•Experience with scripting languages (shell, python) is a plus.
•Experience in an academic environment and in supporting faculty, staff, student, and administrative users is a plus.
Application Instructions:For consideration, please send cover letter and resume to:
School of Medicine Search Committee
somrecruit@hofstra.edu
Voluntary Self-IdentificationAll applicants are invited to complete the three (3) voluntary self-identification formsDeadline:Open until filledDate Posted: 10/28/2019Posting Number: 897042
Organization
Working at Hofstra University
Hofstra University is a dynamic private university where students will benefit from large-university resources and thrive within a small college atmosphere. At Hofstra, students can choose from 155 undergraduate and 170 graduate program options within the Frank G. Zarb School of Business; Hofstra College of Liberal Arts and Sciences: the Peter S. Kalikow School of Government, Public Policy and International Affairs; School of Humanities, Fine and Performing Arts; School of Natural Sciences and Mathematics; the Hofstra Northwell School of Medicine at Hofstra University and Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies at Hofstra University; Hofstra University Continuing Education; Honors College; Lawrence Herbert School of Communication; Maurice A. Deane School of Law; School of Education; School of Engineering and Applied Science; and School of Health Professions and Human Services. Students also benefit from small classes (student-to-faculty ratio of 13-to-1 and an average undergraduate class size of just 21 students), flexible schedules, and close proximity to the cultural and networking aspects of New York City.
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