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PROGRAM SPECIALIST, DUKE QUALITY NETWORK

Employer
Duke University
Location
Durham, NC

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Administrative Jobs
Technology, Analysts & Programming
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Auto req ID
110714BR
Duke Entity
HEALTH SYSTEM
Job Code
4125 PROGRAM SPECIALIST
Job Description
DIVISIONAL PURPOSETo plan, coordinate and participate in establishing and managing specialized programs or projects that enable the Duke Quality Engagement (1) improve the care delivered in the community setting through DUHS affiliation consulting and education, (2) establish and operate affiliated clinical programs with community providers which generate income for Duke, and positions Duke as the preferred resource for quality oversight and branding
JOB SUMMARYThe Program Specialist position involves responsibilities for supporting the development and management and operations oversight of affiliated quality programs, including CME and CE, and research activities.  This involves supporting the development of new affiliated quality oversight programs (such as the Duke LifePoint initiative), establishing quality oversight programs for external programs (to serve as protection of the Duke brand), and to assure all contractual obligations are fulfilled internally and externally.  
 The Duke Quality Network Program Specialist interacts with various leadership and quality entities for distinct purposes and with varying levels of frequency:
  • Duke University Health System
  • Duke Patient Safety Center
  • Duke Performance Services
  • Duke PDC/CPDC
  • Duke LifePoint
  • General Description of the Work Performed:
  • Plan, coordinate and administer activities including workshops, short educational courses, seminars  by coordinating all program logistics and maintain timelines and schedules for key members and elements of the program
  • Duties and Responsibilities:
  • Provide administrative assistance within assigned program areas to support the achievement of program objectives
  • Coordinate and/or participate in meetings with team members to determine objectives of the program. Manage a challenging calendar of appointments, meetings and travel itineraries, and coordinate related arrangements. 
  • Partner with other internal and external program staff on an ongoing basis to coordinate multiple demanding calendars, while ensuring that critical meetings are scheduled, and business objectives are met. 
  • Compose, proofread or edit formal correspondence, memoranda, and reports for internal or external circulations. Compile attachments and corresponding material. Employing high attention to detail, review outgoing material for completeness and accuracy. 
  • Maintain liaison with appropriate staff at hospitals in the DQN and the offices and departments at Duke to coordinate program business and to accomplish program objectives; interface with external organizations as appropriate to ensure cooperative efforts are enhanced and available resources are utilized. 
  • Advise Senior Patient Safety Officer of program/project status, ability to make suggestions for improvement or solution should a problem arise. 
  • Coordinate and administer activities of the DQN to include developing, implementing, and supervising related procedures, processes, services and systems and make adjustment to processes to enhance program efficiency
  • Assist in the preparation of budgets and  monitor, verify and reconcile expenditure of budgeted funds as appropriate
  • Develop, plan, coordinate and implement activities including, but not limited to, seminars, conferences, workshops, short courses, public events and other related programs
  • Coordinate and/or participate in preparations for presentations to DQN Hospitals and DQN Committee meetings, including arranging appropriate technology for web presentations
  • Prepare and supervise the production of brochures, bulletins, newsletters and other promotional materials and/or publications that describe program goals, designing ads and fliers, and responding to inquiries. 
  •  Knowledge/Skills/Abilities: 
  • Budget projections 
  • Analyze trends 
  • Interviewing skills 
  • Accounting/bookkeeping 
  • Duke payroll system 
  • Duke accounting system  
  • Meeting management and coordination
  • Event planning
  • Time management and prioritization
  • Office procedures 
  • Document sharing
  • Microsoft Office

  • Location
    Durham
    Requisition Number
    401566167
    Position Title
    PROGRAM SPECIALIST, DUKE QUALITY NETWORK
    Shift
    First/Day
    Job Family Level
    D2
    Full Time / Part Time
    FULL TIME
    Regular / Temporary
    Regular
    Department Name
    DUKE QUALITY NETWORK
    Minimum Qualifications
    Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
    Essential Physical Job Functions:
    Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.Education/Experience

    Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program with one year of experience in program administration or event production -OR- Two years of post secondary education with three years of experience in program administration or event production. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCEDegrees, Licensures, Certifications

    N/A

    Organization

    Read our Diversity Profile History

    Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

    As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

    Duke maintains a historic affiliation with the United Methodist Church.

    Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

    Mission Statement

    Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

    “To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

     “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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