Description

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers*

 University of ColoradoAnschutz Medical Campus

School ofMedicine/Department of Psychiatry/Child and Adolescent Psychiatry

Case Coordinator/NavigatorPosition #00757924 –Requisition #15699

 The University of Colorado Denver lAnschutz Medical Campus seeks individuals with demonstrated commitment tocreating an inclusive learning and working environment.  We value the ability to engage effectivelywith students, faculty and staff of diverse backgrounds.

 Department of Psychiatry/Child andAdolescent Psychiatry has an opening for a full-time University Staff (unclassified) CaseCoordinator/Navigator position. 

 Anational leader in health care and life sciences, CU Anschutz is the onlycomprehensive academic health sciences center in Colorado and the largest inthe Rocky Mountain region. Located in Aurora, Colo., it is one of the newesteducation, research and patient care facilities in the world. With six schoolsand colleges, CU Anschutz trains the health sciences workforce of the future byblending education, research and clinical care all in one place. This strategiccollaboration among diverse health care fields allows knowledge to traveldirectly from the research bench to the patient’s bedside. Read CU Anschutz Quick Facts here.

 The University of Colorado AnschutzMedical Campus ranks among the top institutions nationally in clinical care,education and research. Its 230-acre campus, designed to enhance collaborationand interprofessional education, hosts the College of Nursing; the Schools ofDental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; aHealth Sciences Library; and two hospitals. Strategically located contiguous tothe campus are a biosciences research park and the soon-to-be-completedVeterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduatedegrees, and five first-professional programs. More than 4,000 students learnalongside faculty members who also make meaningful medical discoveries andprovide expert clinical care through 1.5 million patient-visits annually. A hubfor research and innovation, CU Anschutz receives over $400 million in researchawards each year and has filed 1,300 patent applications and formed 53 newcompanies since 2002. 

 This class series uses two levels in theProfessional Services Occupational Group and identifies positions which performtechnical support and/or office manager work for the majority of theassignment. Technical support work involves assisting an administrator or otherprofessional by applying knowledge of and/or interpreting basic principles,rules, regulations, policies, precedents, other guidelines, and objectivesspecific to a program or professional subject area to resolve problems, answerquestions and provide information, and/or advise others on technical programissues or matters. Positions in this series make decisions on behalf of anadministrator or other professional staff member and serve to commit theadministrator or professional to specific action. Due to the nature of thetechnical work contemplated in this series, if it is not performed by aposition in this series, it would revert to a position in a professional classin order to be accomplished.  Technicalsupport positions are involved in a variety of activities such as: assistingmanagement by applying precedents, interpreting and/or explaining programspecific policies, processes, and other guidelines; conducting studies toanalyze program issues and/or address management concerns related to programoperations; preparing reports of findings which include solutions; analyzing,evaluating, developing, and implementing work processes to achieve programefficiencies and deliver needed services effectively; organizing andestablishing work processes to provide support to management, ensure thedelivery of designated services, and implement rules, regulations, policies,and other guidelines as prescribed by management to achieve program objectives;meeting with and advising clientele to resolve conflicts with and/orinterpretations of rules, regulations, policies, and processes; researching,and reporting technical data on program activities, and preparing responses toprogram specific questions. Activities also include relieving an administratorof technical budget detail matters, such as: estimating/forecasting budgetneeds; preparing budget documents; overseeing compliance with budgetguidelines; recommending adjustments to remain within overall budgetlimitations; and interpreting budget materials, guidelines, and processes.  Other activities include: establishing andnegotiating contracts with suppliers; determining the content of technicalpublications describing program operations; serving as the primary liaisonbetween a work unit, staff, and program clientele by interpreting rules,regulations, policies, and other guidelines; and performing other comparabletasks which require applying knowledge of and/or interpreting basic principles,practices, rules, regulations, policies, and other guidelines specific to aprogram or professional subject area.

 This class describes the second level oftechnical support and/or office manager duties. Positions at this level are expected to exercise a higher degree ofdecision making and independence by functioning with less direction. Positionshave the authority to make decisions within the limits and objectives set by anadministrator and the technical guidelines of a program or professional subjectarea without prior approval. This class identifies positions responsible fororganizing and establishing work processes to deliver program servicesprescribed by management.

 The Case Coordinator/Navigator (CCN) will initiate theconsultation episode by collecting specific information around the patient, theservice being requested, and arrange for the telephone or electronicconsultation with the designated professional. For face-to-face or telehealthconsultations, the CCN will guide the process including ensuring all requestedpre-consult materials are complete such as past psychological testing, currentself-report measures, other pertinent historical information, etc and score anyself-report instruments. The CCN will then help to arrange the appointment for1x only consultation.  The CCN will enter the data obtain from eachdistinct point of contact with pediatric primary care providers into the securedata base management system.

 This description is a summary only and is describing the general levelof work being performed, it is not intended to be all-inclusive. The duties ofthis position may change from time to time and/or based on business need. Wereserve the right to add or delete duties and responsibilities at thediscretion of the supervisor and/or hiring authority.

 Salary and Benefits: The hiring range for this position has beenestablished at $50,724 - $61,172 and is commensurate with skills and experience.

 This position is eligible for overtimecompensation

 Your totalcompensation goes beyond the number on your paycheck. The University ofColorado provides generous leave, health plans and retirement contributionsthat add to your bottom line.

 Benefits: https://www.cu.edu/employee-services/benefits.Total Compensation Calculator: https://www.cu.edu/employee-services/total-compensation

 Diversityand Equity:

 Pleaseclick here for information on disability accommodations: http://www.ucdenver.edu/about/departments/HR/jobs/Pages/JobsatCUDenver.aspx

 The Universityof Colorado Denver | Anschutz Medical Campus is committed to recruiting andsupporting a diverse student body, faculty and administrative staff. Theuniversity strives to promote a culture of inclusiveness, respect,communication and understanding. We encourage applications from women, ethnicminorities, persons with disabilities and all veterans. The University ofColorado is committed to diversity and equality in education and employment.

 The Universityof Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safeand secure environment for our faculty, staff, students and visitors. To assistin achieving that goal, we conduct background investigations for allprospective employees. 

Qualifications

Minimum Requirements

• Fiveyears of experience in a medical administration or support field related to thework assigned to the position. 

Substitution:College course work with experience in child mental health or social work maysubstitute for the required experience on a year-for-year basis.  A certified medical assistant certificate maysubstitute for three years of the required experience.
Preferred Qualifications

• Bachelor’sdegree with experience in child mental health or social work or certified medicalassistant
• 2years’ work experience in medical office
• Experiencemanaging and handling sensitive and confidential information.
• Experienceworking with students, staff, and faculty, within a higher education and/oracademic medical environment.
• Experienceworking with EPIC or another electronic medical system.

Knowledge, Skills, and Abilities

Knowledge of medical office.

Ability to interpret medical rules, regulations, policies, procedures, and guidelines.

Strong interpersonal and customer service skills with the ability to establish rapport with persons of diverse backgrounds.

Must possess a professional demeanor, strong problem-solving skills and the ability to manage multiple tasks while working independently with minimal supervision.

Self-motivated, a fast learner and possess excellent time management, organizational skills.

Ability to take direction and use independent judgment to coordinate various projects and meet multiple deadlines.

Ability to communicate effectively,both in writing and orally.

Ability to establish and maintaineffective working relationships with employees at all levels throughout theinstitution.

Outstanding customer service skills.

Attention to detail

Demonstrated commitment and abilityto advance diversity and inclusion.

PLEASE NOTE: Candidates will be responsible fortravel expenses related to the interview process and any relocation expenses,if applicable.


Job Category: Professional Support Services
Primary Location: Aurora
Schedule: Full-time
Posting Date: Feb 23, 2019
Unposting Date: Ongoing