Vice President of Hearing Operations

PLEASE NOTE: All applications (cover letters and resumes) and questions regarding this position must be sent to: ncaavpho@heidrick.com No applications received through the NCAA website will be considered. _____________________________________________________________

BASIC FUNCTION: As one of the highest profile and impactful areas of work in the national office subject to immense public scrutiny and to operationalize a strategic view of unified adjudicative functions under the NCAA Hearing Operations Group, this position oversees the strategic direction, operation and management of the NCAA infractions adjudicative functions and the national office staff who support those functions.
The primary areas include: The Independent Resolution Panel, the Independent Accountability Oversight Committee and Infractions Referral Committee;
The divisional Committees on Infractions (Divisions I, II and III); and,
The NCAA divisional Infractions Appeals Committees (Divisions I, II and III); Oversight and management of national office staff assigned to support these committees and infractions hearing processes; Strategic coordination with national office stakeholders in the infractions process to ensure the highest quality, efficient and credible infractions process; Visible resource to the governing bodies (Division I Board and Presidents Councils, membership, national office staff and public from the hearing side of the infractions process;
Dotted-line resource to other adjudicative bodies in the national office; and;
Other duties as assigned by the Chief Operating Officer.

DUTIES AND RESPONSIBILITIES: Providing operational and strategic coordination for the adjudicative and referral apparatuses of the new Independent Accountability Resolution Process, including:
The Independent Resolution Panel;
The Independent Accountability Oversight Committee; and,
The Infractions Referral Committee.
Providing strategic leadership and coordination with the NCAA Divisions I, II and III Committees on Infractions by facilitating a quality, efficient, fair, scalable and credible infractions hearing process consistent with the NCAA bylaws and the membership's expectations.
Providing strategic leadership and coordination with the NCAA Divisions I, II and III Infractions Appeals Committees by facilitating a quality, efficient, fair, scalable and credible infractions hearing process consistent with the NCAA bylaws and the membership's expectations.
Operating to leverage the adjudicative arm processes as an effective barometer of policy issues presenting in the adjudicative process and coordinate as a thought leader with leadership of adjudicative bodies and governance structure to identify pain points, trends and potential solutions. Operating to advance a strategic view of adjudicative functions under the NCAA Hearing Operations Group as a primary face of the national office and the Association to the membership and the public.
Developing and implementing a strategic plan to advance the hearing process's core mission, which addresses Proactively identifying and addressing tensions on the infractions process through process adaptation; Scalability of function;
Leveraging technology;
Gathering and analyzing hearing process feedback and metrics to recalibrate and forecast;
Identifying and measuring benchmark goals and standards for success; Maximizing quality writing as a chief currency of credibility and persuasion; Overseeing developing outreach and education platforms;
Developing and conveying the membership infractions hearing process brand; and,
Risk avoidance through best-practice processes and consultation with Office of Legal Affairs and audit.
Working in coordination with the committee chairs of the Independent Accountability Oversight Committee, the Infractions Referral Committee, leadership of the three Committees on Infractions and Infractions Appeals Committees to update divisional governing bodies with appropriate infractions information and strategic issues.
Attending infractions hearings and overseeing the national office staff in the NCAA Hearing Operations Group who support the existing infractions hearing committees, support the Independent Accountability Oversight Committee and the Infractions Referral Committee and coordinate with Independent Resolution Panel in the day-to-day hearing operations.
Facilitating independent, confidential decision-making as core principle of the Independent Accountability Resolution Process and the membership peer review model for deciding cases.
Facilitating persuasive, effective and timely produced written decisions and work-products generated from the infractions hearing process. Functioning as the principal liaison between the Independent Accountability Oversight Committee, Infractions Referral Committee, the Independent Resolution Panel, the Committees on Infractions and the Infractions Appeals Committees for strategic process coordination and review standards. Facilitating a credible and comprehensive committee member and adjudicator selection process and robust training calendar and curriculum. Functioning as a spokesperson and resource to the membership, national office staff and public regarding the adjudicative processes. Functioning as an organizational counterpart to other regulatory function vice presidents on areas of strategic coordination to ensure varied perspective input. Developing and implementing a quality control program that maximizes data analytics by:
Identifying key metrics and trends;
Leveraging membership/user feedback;
Reinforcing quality benchmarks;
Monitoring timeliness;
Quantifying and qualifying errors;
Proactively utilizing education and training to remedy areas of concern; and, Regularly providing performance updates and future financial goals to the Independent Accountability Oversight Committee, Infractions Referral Committee, the Independent Resolution Panel, the Committees on Infractions and the Infractions Appeals Committees, governing bodies and senior-level NCAA leadership. Communicating and coordinating with the leadership of all NCAA regulatory units involved with the infractions process to ensure effective and progressive execution and strategic direction.
Overseeing staffing and financial matters for the infractions hearing process, including but not limited to: Managing staffing and performance of national office staff assigned to support the NCAA Divisions I, II and III Committees on Infractions and Infractions Appeals Committees and coordinate with the Independent Accountability Oversight Committee, Infractions Referral Committee, the Independent Resolution Panel;
Developing annual staff and committee budgets;
Regularly providing budget and financial performance updates and future financial goals to respective committees and senior-level NCAA leadership. Serving as a dotted-line resource or providing oversight to other membership adjudicative bodies in the national office, as identified by the NCAA executive, to ensure strategic support and application of best practices to general operations, technology, hearing operations, process improvement, decision-making, decision quality, timeliness and other performance standards.

PREFERRED QUALIFICATIONS AND MINIMUM REQUIREMENTS:

Bachelor's degree (required). JD (highly preferred).
At least 10 years professional experience in court administration and adjudication process, or other applicable experience in place of.
Minimum of five (5) years managerial experience and demonstrated leadership ability at a senior level (required).
Ability to effectively work with diverse groups of individuals including senior/executive levels and interest groups (required).
Ability to deal effectively with senior and executive management, both internally and externally (required).
Ability to communicate accurately and effectively, both in writing and orally (required).
Significant experience understanding and coordinating effectively drafted regulatory decisions (required).
Comprehensive knowledge of the NCAA structure (preferred).
Comprehensive understanding and coordination of regulatory administrative processes (required).
Strong organizational skills and ability to implement an effective vision (required).
Ability to effectively lead by keeping team motivated, resolving conflicts, demonstrating national office values, and making hard decisions regarding adjudication processes.