Assistant Director, International Student & Scholar Services

Job description

Requisition Information

Position Information

Posted with Limited Access No Limited Access Period Ending Date Title Assistant Director, International Student & Scholar Services Posting Number S01149 Full-Time/Part-Time Full-time Typical Hours Per Week 38.75 Regular, Temporary or Term Regular If temporary or term, enter anticipated end date Benefits Eligible? Yes Hourly/Salaried Salaried Band/Level SP3 Hiring Minimum Commensurate with experience Department Int'l Student/Scholar Services Location Middlebury, VT Campus Hire contingent upon successful completion of the following post-offer screening Criminal Background Check Position Summary

Position Summary

The Assistant Director manages a portfolio of responsibilities for International Student & Scholar Services (ISSS) at Middlebury College in Middlebury, VT. The Assistant Director reports to and provides leadership support to the Associate Dean and Director of International Student & Scholar Services. The Assistant Director takes actions to ensure institutional and student/scholar compliance with federal immigration-related regulations, primarily advises undergraduate international students, and provides services and support programs to our international community involved in all of our academic programs. The Assistant Director actively supports Middlebury’s internationalization efforts and initiatives that are part of our institution’s strategic mission.


Essential Functions

Offer is contingent upon successful completion of a criminal background check.

—Serves as a Designated School Official (DSO) and Alternate Responsible Officer (ARO) in the government’s Student and Exchange Visitor Information System (SEVIS) for both Middlebury College and Middlebury Institute of International Studies. Assists Director with federal requirements and program management for SEVIS and our F-1 and J-1 Exchange Visitor programs to ensure compliance. Maintains immigration records in accordance with federal regulations and timelines.
—In collaboration with ISSS colleagues, the Assistant Director provides comprehensive immigration and visa-related services for our international community. Delivers accurate, well-informed, and timely U.S. immigration and visa-related advising, programs and services to the Middlebury’s international population, especially F-1 and J-1 students (including recent alumni who remain under our sponsorship). Educates constituents about federal regulations and related procedures.

General Responsibilities

—Assists the Director with ensuring smooth day-to-day operations for ISSS in Middlebury. Determines action items, troubleshoots issues that arise and handles responses independently, involving the Director and appropriate colleagues, as needed. Works closely with Director to develop policy and procedures, communications strategies, and support programs to help our international community achieve their goals and to further Middlebury’s internationalization objectives.
—Issues initial visa documents (I-20s, DS2019s and so on) and advises nonimmigrant students, scholars, professors/researchers, and their dependents on immigration and visa-related issues as well as Middlebury’s policies and procedures via appointments, workshops, and programs.
—Initiates and helps develop, establish, and institute immigration and visa-related policy and related workflow processes with the Director and ISSS team members. Develops and presents recommendations to improve effectiveness and efficiency of ISSS. Creates and updates documentation pertaining to internal office procedures to ensure accuracy and consistency.
—Oversees, maintains, reviews and improves the process and protocols of issuing visa-related documents for international students enrolled at Middlebury. Provides timely information to prospective students and colleagues to facilitate the enrollment of international students.
—Advises and assists students with F-1/J-1 procedures. Monitors SEVIS alerts and addresses issues directly or in conjunction with the International Services Specialist. Offers in-person support, travel signatures, and assistance to our international community—faculty, staff, scholars, and dependents, as needed.
—Educates international students and the campus community about requirements for employment authorization. Processes student applications for practical and academic training employment authorization. Communicates with off-campus organizations, employers and agencies within and beyond Middlebury area to help our international students pursue authorized off-campus opportunities. Collaborates with the Center for Careers & Internships (CCI) colleagues to deliver appropriate support.
—Creates and implements, improves and maintains new and existing support programs for international students based on institutional or student needs. Designs and hosts in-person and online training workshops on topics of interest to international students, or that fill institutional communication needs. Leads international student orientations. Serves as staff advisor to the International Students’ Organization (ISO).
—Represents ISSS to internal administrators and departments as well as external audiences (including government agencies), and serves on institutional committees, as needed. Establishes close working relationships with colleagues throughout the institution. Engages with accreditation reviewers and government officials who authorize and support our activities. Contributes to institutional activities that support the fostering of a diverse, vibrant, inclusive, and respectful community.
—Guides student-related work handled by the International Services Specialist in VT, and offers necessary training. Hires, trains and manages a team of students to facilitate Early Arrival (orientation). Assists Director with preparing ISSS team meeting content and ISSS planning/staff development sessions.
—Monitors and helps manage ISSS’s budget allocations and expenditures; responsibly uses Procurement Card and completes statement reviews in a timely way.
—Responsible for creating and maintaining an accurate ISSS presence for areas of responsibility on the College’s website and converting existing web content to new formats.
—Complies with all federal and state regulations and laws, Middlebury policies and procedures, with the highest standards of professional conduct as outlined in the NAFSA Code of Ethics.
—Performs related responsibilities as required, and other duties, as assigned.



Bachelor’s degree required. Master’s degree preferred, ideally in higher education, international education, or a relevant field.

Knowledge, Skills and Abilities

—Knowledge of the policies, practices, laws and regulations of the Department of Homeland Security, U.S. Department of State, U.S. Citizenship & Immigration Services (USCIS), and the Student & Exchange Visitor Information System (SEVIS) Program that impact international students.
—Direct experience with SEVIS Real-Time Interactive (RTI) preferred. Prior experience with F-1 visa regulations and procedures expected. Working knowledge of J-1 visa regulations and procedures, particularly Short-Term Scholars and Professors/Researchers, as well as H-1B, TN and other visa categories is a plus.
—Strong management, organizational, and leadership skills required. Proven record of successful project management as well as demonstrated evidence of taking initiative and responsibility.
—Commitment to high quality and efficient customer service to internal and external audiences.
—Ability to be diplomatic, composed, and proactive in various types of interactions.
—Evidence of the ability to work independently, and as a constructive, collaborative team member.
—Knowledge of and sensitivity to diversity issues, and ability to work well with people from a variety of cultural backgrounds/life experiences required. Effective interpersonal and advising skills appropriate for a multilingual, international community.
—Excellent written and oral communication skills, including demonstrated ability to communicate technical details in an effective way.
—Rigorous attention to detail and keen problem-solving skills highly desired.
—Ability to prioritize and manage multiple competing tasks in a fast-paced, high-volume, environment effectively.
—Willingness and demonstrated ability to learn and utilize to new technologies and systems. Computer literacy to include word processing, database management and use of integrated campus software systems. Experience with reporting tools and electronic recordkeeping systems is a plus.
—Must handle confidential information in a discreet manner.
—Interest in and commitment to professional development required. Active involvement with NAFSA and/or other appropriate professional associations is desired.
—Must be a U.S. Citizen or U.S. Legal Permanent Resident per federal regulations governing who can serve as a Designated School Official (DSO) or Alternate Responsible Officer (ARO).


—At least 5 years of directly related experience in international education, higher education or related field. Experience as an international student or scholar advisor (or a position involving direct experience with visa and immigration regulations) preferred.
—Competency or familiarity with a foreign language and culture expected. Experience living, working, or studying abroad preferred.

Physical Demands

Must be able to work at the computer for long periods of time.

Posting Information

Close Date Open Until Filled Yes Special Instructions to Applicants

Offer is contingent upon successful completion of a criminal background check.


Some postings require contact information for reference providers for confidential letters of recommendation.

Recommendation Letter Requirements Supplemental Questions for Posting

Required fields are indicated with an asterisk (*).

  1. How did you hear about this employment opportunity?
    • Middlebury web site
    • Email Job Alert
    • LinkedIn
    • Employee Referral
    • Newspaper advertisement
    • Other
  2. * Have you studied in a Middlebury program?
    • Yes
    • No
  3. * Are you a U.S. Citizen or Legal Permanent Resident to meet federal regulatory requirements for professional practice as a SEVIS (Student & Exchange Visitor Information System) authorized user?
    • Yes
    • No
  4. * Do you have experience using SEVIS Real-Time Interactive (RTI)?
    • Yes
    • No
  5. * Have you ever lived, studied, or worked outside the U.S.?
    • Yes
    • No
Applicant Document Required Documents
  1. Cover Letter
  2. Resume/C V
Optional Documents




    Diversity Profile: University



    View more

    Learn more on Inside Higher Ed's College Page for University

    Arrow pointing right
    Job No:
    Posted: 3/7/2019
    Application Due: 6/12/2019
    Work Type: