Posting Details

Posting Details

Working Title Business Analyst Supervisor (ITS4) Posting Number 2019005CP Position Information

Classification Title Information Tech Specialist 4 Classification Code 479L RCW Exemption Criteria No Exemption EWU Position Number C99864 CUPA Code FLSA Non-Exempt Bargaining Unit BU 1 % Full Time 100% Salary / Wage Range CS - 62 Salary Information

$61,860 – $81,156

Anticipated Start Date Term of Appointment 12 months/year Location Cheney County Spokane Project Description Project Duration Background Check Yes - Both Responsible HR User Saundra Godin Responsible HR User Email address sgodin@ewu.edu Posting Text

Job Summary

We are currently seeking skilled and team-oriented applicants for the following position: Business Analyst Supervisor (ITS 4)

The business analyst supervisor is the senior liaison between business units who have a problem to solve and the technical staff that knows how to create automated business solutions. The major focus of this position is determining and communicating the software/application needs, desires and ideas of the business unit to the programmer analyst team.

This position performs senior level consulting, conducts needs assessments, process, and business analysis leading to technical process and system optimization and applies advance technical knowledge and considerable discretion to balance workload and determine priorities using established work procedures and innovative approaches to complete assignments. This position documents processes and procedures for existing and future systems and services. Incumbents understand the customer’s business from the perspective a senor businessperson and are conversant in the customer’s business language. Establishes and maintains technical documentation standards, mentors and provides leadership to technical staff conducting business analysis. Communicates both business processes and IT technical processes for complex software/applications to various stakeholders (e.g., programmer analysts, business partners). In addition, will be responsible for working with other business analysts, programmer analysts and functional users to ensure that work is coordinated and meets project, department and industry standards.

The majority of assignments and projects have wide-area impact in an agency division or large office settings that cover multiple business functions that include internal or satellite operations, multiple users, or more than one group.

The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 11 paid holidays (adjusted accordingly), tuition waiver benefit and more!

EWU expands opportunities for personal transformation through excellence in learning.

• This is an open recruitment; three days’ notice will be provided prior to closure of recruitment.

About Eastern Washington University

Eastern is a regional, comprehensive university located in Cheney, 20 minutes from downtown Spokane. In addition to Eastern’s Cheney campus, we also offer our Riverpoint campus in Spokane, plus additional teaching/learning centers located in other cities throughout Washington State. Enrollment has reached over 12,000 students. The Cheney-Spokane area is the heart of the Inland Northwest, with excellent restaurants, theater, shopping, skiing, hiking, lakes, a choice of living in a medium-sized city or a small town, and high quality schools and housing.

Diversity Statement

Eastern Washington University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Eastern Washington University is an affirmative action/equal opportunity employer, and applications from members of historically underrepresented groups are especially encouraged.

Conditions of Employment

• Will supervise all subordinate IT staff assigned to the Business Analyst Team in the Enterprise Application Services department, and at the direction of the Senior Manager for Enterprise Application Services and executive staff, specifically the Chief Information Officer, to provide leadership for university Information Technology systems and projects.

• This position, during the course of university employment will be involved in the receipt of, or accountability for, university fund or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. Employment will be contingent upon successful completion and passing of a background check.

• This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement.

Physical Demands

• Ability to lift 15 pounds regularly and up to 50 pounds occasionally.
• Ability to bend, kneel, stoop, reach, and sit as needed for office and computer work.
• Wrist and hand movements required as needed for keyboarding.
• Ability to be mobile, campus wide for appropriate business needs.

Optional: Contact Saundra Godin in Human Resource Services at sgodin@ewu.edu to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.

Pre-Placement Physical No Hearing Test No Medical Monitoring Post Hire No Protective Equipment

None anticipated

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree in computer science or information technology or related discipline with four years of business analysis experience. Substantial experience may be substituted for formal education.
• Demonstrated experience in supervising.
• Demonstrated experience in planning requirement elicitation and managing requirements for complex solutions.
• Demonstrated senior level experience in, and knowledge of, requirement management methodologies, tools and processes.
• Demonstrate working-level workload management skills – plan and organize assignments to create timely, accurate work products. Work efficiently, remain focused, and handle interruptions effectively.
• Demonstrated senior level experience in presentation, interpersonal, written and oral communication skills when communicating to IT staff and functional business units.
• Demonstrated experience in establishing and maintaining technical documentation standards.
• Working level knowledge of writing and modifying Structured Query Language (SQL) statements.
• Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.

Preferred Qualifications

• A valid Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP) Certification.
• Knowledge and experience working in a higher education and/or financial environment with areas dealing with information systems management and support systems.
• Experience in using a well-structured life cycle management process for implementation of changes in applications.

Other Skills and Abilities Work Schedule Type Regular Work Schedule

Monday-Friday, 8am-5pm

Posting Date 03/06/2019 Open Until Further Notice Yes Closing Date Screening to Begin Special Instructions to Applicants

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
Required documentation includes all of the items listed below.
1. Attach a detailed cover letter in which you explain how you meet each of the required minimum qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
2. Attach a chronological resume including work experience, education, and applicable certifications. Please include the names, addresses and phone numbers for 3 professional references in your resume (these can be identical to the references listed on the application).
3. Complete the online application form and respond to the online questions, if applicable.

Application Types Accepted Application Job Duties

% of Time 50 Responsibility / Duty

Supervision

• Supervise and evaluate subordinate staff, serving as a leader, mentor, coach, and trainer.
• Consistently obtain, monitor, and evaluate individual and team performance.
• Focus on meeting service level agreements, operational needs, and related standards.
• Responsible for evaluating and monitoring all ticket-related work for assigned staff.
• Continually assess quality of service provided by assigned staff and report findings to management, with recommendations for resolution.
• Conduct and deliver training on business analysis.
• Establish staffing requirements and personnel development opportunities, interpreting, drafting, and recommending organizational policies for IT services and instances of ambiguity, representing divisional needs and goals to the larger organization
• Actively pursue positive, collaborative relationships with customer organizations; managing department and major project budgets to optimally meet organization and Office of Information Technology priorities
• Articulating applications and systems support responsibilities and performance requirements consistent with Information Technology (IT) Services and institutional policies and service objectives

Essential Function Indicator Yes Job Duties

% of Time 30 Responsibility / Duty

Analyst Duties

• Work with stakeholders at a senior level to conduct and define needs assessments, configuration specifications, and business analysis, reporting, and alerting requirements; following structured processes to determine requirements using various types of models or diagrams using the BABOK techniques (i.e. process mapping, decision tables, value streams and data flows using Microsoft Visio) to describe aspects of the requirements.
• Ability to quickly analyze, design, document, and maintain business/system processes in support of requirements gathering and development design in an evolving end-user environment.
• Analyze requested system functionality to identify risks and gaps, which includes providing alternative solutions and making recommendations.
• Identifies documentation needs. Creates documentation for systems and users.
• Acts as a liaison to own and develop relationships with partners, working with them to optimize and enhance integrations.
• Communicate key insights and findings that have wide-area impact to business partners and programmer analyst teams.
• Utilize considerable discretion be on the constant lookout for ways to improve monitoring, determine issues and deliver better value to the customer.
• Performs quality assurance at a senior level; reviewing test results for quality assurance to confirm acceptance criteria is met for user acceptance testing.
• Collaborate with programmer analysts and testers on various system functions; facilitate the verification and validation code and data fix changes.
• Provides maintenance and operations support for assigned systems.
• At a senior level is able to Identify, diagnose, and resolve moderate operational problems that affect supported business units, departments, and software module and/or technology areas; works with vendors to resolve issues.
• Identify and analyze system data inputs and outputs using SQL to advise with troubleshooting system anomalies and assist with requirements definition.
• May occasionally be expected to be “on call” as a technical resource and/or communications liaison for emergent situations.
• Provide consultation to project stakeholders.
• Analyzes new and enhanced capabilities for complex applications and systems.
• Lead and provide senior level support to the programmer analysts, business analysts and functional users in process improvement activities, answering questions and providing direction/guidance on how to approach a work assignment.
• Makes recommendations to design and establish documentation standards for business analysis.

Essential Function Indicator Yes Job Duties

% of Time 10 Responsibility / Duty

Project Management and Community Support

• Leads complex, large-scale sized projects with considerable discretion.
• Plans, consults, directs and facilitates the installation of complex systems, hardware, software, application interfaces, or applications.
• Assists project requestors with business case development and ensures requests support strategic goals and objectives.
• Follows IT’s project governance/management processes for division level IT systems, including repeatable project processes, training and metrics as required.
• Ensures regular project status reports are available to decision-makers and acts as a liaison in coordinating communications across business units.
• Facilitates senior technical coordination with all technical staff, vendors, business units, and project teams including peer review of work products if required.

Essential Function Indicator Yes Job Duties

% of Time 5 Responsibility / Duty

Professional Development/Departmental Representation

• Continue to develop professional expertise and competencies that expand personal knowledge and ability and contribute strength and flexibility of the organization.
• Serve, when directed, as a representative of the department or division on one or more computer or application related committees.
• Explain major changes in the software, facilities, and services. Participates in group discussion at professional meetings and conferences.
• Learn industry standard development patterns, frameworks, and programming languages required to develop within enterprise application systems.

Essential Function Indicator Yes Job Duties

% of Time 5 Responsibility / Duty

Other Terms, Conditions or Responsibilities

• Complete assigned staff work as required to share the workload, and to further the goals of the Office of Information Technology and the university.
• Installation, conversion, maintenance, and testing may occur during nights or weekends to minimize any interruption in service to the user community.

Essential Function Indicator Yes Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.

   (Open Ended Question)

Applicant Documents Required Documents

1. Cover Letter
2. Resume

Optional Documents

1. DD214 Form
2. Other Document #1
3. Other Document #2