Director of Institutional Research and Data Analysis
The Director of Institutional Research (DIR) carries out College institutional effectiveness work by analyzing campus-wide success indicators. Responsible for facilitating campus information gathering and preparing information for use by individual departments and the College in order to improve the quality of services and support future College planning.
Data Analysis performs College institutional effectiveness work by integrating data generated from campus-wide processes, work flows, and data sources. The incumbent performs data cleansing and integration functions and supports analyses of institutional data that informs decision-making of operational and educational activities. The IRDA applies knowledge of computer programming, data management, data integration, quality systems, statistics to support continuous improvement activities of Institutional Effectiveness and Planning.
The DIR has management responsibility for all Institutional Research functions. The Director is responsible for the leadership and development of a comprehensive institutional research program to support the College’s mission and strategic initiatives. The successful candidate will play a key role in setting directions for the office of Institutional Research as well as providing hands-on data analysis, interpretation of analysis and preparation of reports for both internal and external use and distribution. Translation of data into usable information for the campus community is a key function of this position. The Director provides information and analytic support to the College’s decision makers in order to facilitate strategic planning, policy-making, resource allocations, enrollment projections and other processes requiring sound strategic analysis. The Director will work cooperatively, collaboratively and across all departments.
DIR reports to the Executive Vice President and serves as a member of key institutional and divisional committees, task forces and councils.
The Director works independently and within teams to develop computational programs and Application Program Interfaces (APIs) to query and integrate data from structured and unstructured sources. The IRDA develops digital tools for data collection, algorithms for data cleansing, scripts for statistical analyses, templates and macros for data visualization, and reports and dashboards for publication.
The Director will work in a team environment to develop, and maintain the data integrity of the institution.
Ideal candidates will have excellent technical and interpersonal skills as well as a strong commitment to supporting our values that include team focus, creative problem solving, and technical curiosity.
The utmost accuracy is required. Crucial decisions and planning strategies depend on data of the highest integrity provided by the Office of Institutional Research. Errors may have long-lasting effects and may affect other individuals and organizations in complex and often unforeseen ways relating to policy, staffing and funding decisions. General instructions are provided to DIR as needed with guidelines and parameters provided as necessary for individual projects. DIR must have a close working relationship with staff across campus on data reporting activities and research projects. DIR works independently to design and conduct special studies, develops program logic and code, produces data and reports as appropriate and consults with the Executive Vice President to set priorities and to determine the need for special studies and analysis.
Specific roles and responsibilities:
- Provide direction and administrative management in all aspects of the Institutional Research Office
- Provide critically important reporting, assessment, benchmarking, planning and information services to support and respond to the needs of the College
- Serve as Project Manager with the CAMS Three Rivers Systems systems implementation project from inception to completion; works closely with external consultants and internal staff
- Serve as lead in assessment activities and manage all College accreditation needs (CCE, WASC, etc.)
- Work closely with senior administrators, in particular with regard to the processes involved in resource allocations, enrollment management and system data requirements for the College
- Assist the College by providing reliable, relevant and quality data and information to facilitate planning, budgeting, accountability, program evaluation and development of policy decisions
- Work to enhance effective data and information flow across campus by partnering with other departments and offices, faculty and staff to enhance the College’s data collection
- Apply research and evaluation methodologies in support of institutional effectiveness measures and other internal accountability. retention, marketing or decision-support projects
- Anticipate and identify potential research areas to encourage information-based decisions
- Initiate, coordinate and complete research projects from design, collection, data entry, statistical analysis and interpretation to reporting, depicting and presenting results using local facilities and resources available
- Work with other Institutional Research professionals on project coordination; represent the College with regard to other affiliate organizations as assigned
- Serve as College liaison with state and federal education agencies regarding IPEDS reporting requirements; coordinate IPEDS reporting process including reading and understanding federal reporting requirements and keeping appropriate College staff informed of changing procedures and requirements; complete appropriate IPEDS reports
- Responsible for support of academic assessment and related research functions
- Employ SQL to retrieve data from College information system; use word processing, spreadsheet and presentation software to assist in the production of IR reports and other materials related to all aspects of the institution's demography and a variety of specialized topics
- Developing and managing survey instruments, data collection, reports, effective records system for IR data requests, projects and reports, and institutional data-mining tool; define, categorize, summarize and verify data used; recognize and resolve data inconsistencies
- Use word processing, spreadsheet, and presentation software to produce IR reports and other materials related to College enrollment, student demographics, staffing, program costs, and a variety of specialized topics
- Create survey instruments to gather data as needed
- Submit federal and state reports and respond to requests for College information as needed
- Respond to ad hoc and other requests for research information from College staff, faculty and administration
• Working with data providers to maintain data quality and credibility
• Authoring, testing and validating computing scripts to cleanse, manipulate, and aggregate data from multiple
• Integrating data from structured and unstructured data sources
• Data cleansing, data management, matching, merging, data clarifications, and creation of exception reports
• Assuring the accuracy, quality, and credibility of institutional data used in analyses, decisions, and planning
• Data mining, data analysis, interpretation of results, and preparation of reports and dashboards
• Producing the institutional FactBook
- Participate in campus committees as assigned
- Other special projects or assignments as needed
DIR must hold at minimum a master’s degree (doctorate preferred) in an appropriate academic discipline with an emphasis on quality, program productivity and evaluation of institutional programs and initiatives, demonstrated experience with quantitative research methods and statistics, a sound knowledge of qualitative research methods, and at least 5 years of relevant experience in a higher education management/leadership role. Relevant experience includes (1) data collection, analysis and interpretation; (2) strategic planning, (3) project management and assessment; (4) accreditation processes and requirements; and (5) assessment of student learning. The position demands a strong statistical and analytical skill set, demonstrable knowledge of financial modeling and trend analysis; excellent oral and written communication skills; effective management and organizational skills; the ability to work independently, attend to multiple projects simultaneously and meet deadlines; experience and knowledge of the CAMS system preferred; and experience with institutional assessment and effectiveness. Experience with the use of computers, spreadsheets and database management experience in an academic environment, as well as sufficient programming experience to recognize programming methods and techniques applicable to a variety of situations are highly desirable. Ability to apply appropriate research methods and processes. Knowledge of testing management systems, assessment and educational research techniques for establishing testing norms. Knowledge of database programs, graphics software, spreadsheets, word processing, statistical software, scanning software, testing software, file transfer processes and testing management software. Ability to coordinate data collection, develop reporting procedures and determine effectiveness and efficiency of such procedures. Possess excellent oral and written communication and presentation skills. Must be able to establish effective communications in order for research projects to remain congruent with goal of overall institutional development.
SKILLS & EXPERIENCE: EDUCATION & TRAINING REQUIREMENTS
Required skills and education qualifications are:
- Minimum of one year’s work experience with statistical software programs such as SPSS, SAS, SAP, and JMP
- Minimum of two year’s work experience with analytical environments such as Microsoft PowerTools, and Power BI
- Demonstrated experience as system administrator for survey applications, such as Qualtrics
- Knowledge, and demonstrated experience, in the collection and data management of survey software products, such as of Qualtrics, Survey Monkey, EBI MapWorks-SkyFactor, and Question Pro
- Demonstrated education and accomplishments in Statistics with application in Education, Business Intelligence, Planning, Continuous Improvement, and Compliance
- Two year’s work experience with cloud analytical environments, such as Microsoft Azure, Amazon Web Services and Oracle Analytics Cloud
- A resume of accomplishments in the higher education field of Measurement, Evaluation, Statistics and Assessment (MESA)
- Knowledge and experience in the assessment, evaluation, and analysis of Competency Based Education (CBE)
- Experience in ERP implementations, data conversion, ETL scripts, and data mapping and validation
- Proven experience in processing data with tools such as MS Excel and MS Access.
- Nature of work requires an ability to operate standard business office equipment.
- Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files.
1) Provide professional services with integrity
2) Provide professional services objectively
3) Maintain the knowledge and skill necessary to provide professional services competently
4) Be fair and reasonable in all professional relationships. Disclose conflicts of interest
5) Protect the confidentiality of all client information
6) Act in a manner that demonstrates exemplary professional conduct
7) Provide professional services diligently