Education Technology Support Assistant
- Employer
- University of Toronto
- Location
- Toronto, ON
View more
- Faculty Jobs
- Arts & Humanities
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Campus(MINIMUM)
Education: Bachelor degree in Computer Science, Education, Engineering, or a related discipline, or an acceptable equivalent combination of education and experience. Technical certifications (Adobe, Microsoft, Java) would be an asset.
Experience: Three (3) years of related experience with technical support, including with academic, administrative, break and fix and troubleshooting responsibilities. Experience working with common academic technologies (LMS, webinar, and lecture capture) and delivering training content is required. Experience with technologies in a health sciences environment is an asset. Strong, demonstrated programming experience developing web-based applications using server-side development tools and frameworks such as Java, PHP, Ruby and Python and client-side Javascript. Experience developing the back-end PHP programming. Familiarity with programming tools, including Javascript libraries and REST APIs. Familiarity with programming for open source projects.
Skills: Strong Blackboard, Canvas or other LMS knowledge, including knowledge of common issues and how they can be addressed; proficiency with the use of audio visual equipment; knowledge and troubleshooting with Blackboard Collaborate, Quercus, Clickers, Camtasia, Techsmith Relay, Excel, Word, PowerPoint, SharePoint, MS Outlook, Windows OS, MAC OSX, web browsers, Skype, YouTube and related platform technologies such as video encoders, video streaming and recordings; knowledge of social media integration; familiarity with mobile devices such as smart phones, tablets, and laptops. Facility with Wordpress and Articulate Storyline is an asset, as is facility with video/audio editing and recording. Knowledge of HTML/CSS along with web standards around usability and accessibility is an asset. Familiarity with teaching and learning support, online testing and proctoring, and the principles of instructional design is an asset.
Other: Excellent problem-solving, analytical and administrative skills; exceptional interpersonal skills; strong service orientation; proven organizational ability, judgment, tact and integrity; ability to work well as a member of a project team; ability to communicate effectively with students, faculty and staff at various levels; ability to explain technical concepts to a wide variety of non-technical users, both verbally and in writing; high degree of initiative; and ability to work in a self-directed manner.
Department: Leslie Dan Faculty of Pharmacy
Campus: St. George (downtown Toronto)
Schedule: Full-time
Job Field: Information Technology
Job Posting: Mar 5, 2019
Job Closing: Mar 25, 2019, 10:59:00 PM
Organization
Established in 1827, the University of Toronto is Canada's largest university, recognized as a global leader in research and teaching. U of T's distinguished faculty, institutional record of groundbreaking scholarship and wealth of innovative academic opportunities continually attract outstanding students and academics from around the world.
U of T is committed to providing a learning experience that benefits from both a scale almost unparalleled in North America and from the close-knit learning communities made possible through its college system and academic divisions. Located in and around Toronto, one of the world's most diverse regions, U of T's vibrant academic life is defined by a unique degree of cultural diversity in its learning community.The University is sustained environmentally by three green campuses, where renowned heritage buildings stand beside award-winning innovations in architectural design.
U of T is one of Canada’s Top 100 Employers.
U of T is one of Canada's Best Diversity Employers.
Are you looking for a challenging, meaningful career in a supportive and diverse environment?
Work where the world comes to think.
Work where the world comes to discover.
Work where the world comes to learn.
Opportunities exist for people from a wide range of backgrounds, ranging from recent graduates to experienced senior professionals.
We offer challenging work within an open environment that celebrates diversity in all its forms. Our focus is on creating a positive work environment that attracts and retains excellent employees through a combination of competitive compensation, favourable working conditions, opportunities for career growth and development and a unique organizational culture.
Employees have access to:
- Excellent health and dental benefits;
- On-site support for training and career development;
- Flexible work arrangements;
- Childcare subsidy;
- Tuition waivers;
- Scholarships and/or tuition waivers for dependants;
- Generous paid time off;
- Support on equity and diversity issues;
- On-site child care;
- University Pension Plan;
- Subsidized athletic facility membership;
- World-renowned libraries;
- Confidential counselling services;
- Parking and TTC Metropasses;
- Employee and Family Assistance Plan;
- Continued health benefits for pensioners.
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