Custom Programs Manager

Job description

Custom Programs Manager Job Number Full/Part Time Schedule Salary 201902158481 Full Time 8AM - 5PM $44,200 - $76,450 Position Information International Education Programs (IEP) at the University of California, Riverside (UCR) Extension, has one of the largest and most successful international programs in the USA. Each year, IEP welcomes over 4,000 international students from over 40 countries. UCR has been offering high quality programs since 1975, including a multiple-level ESL program, TESOL programs, academic pathways programs, concurrent enrollment, post-graduate diplomas/certificates, and custom designed programs for short-term groups of visiting students and professionals. Under the general supervision of the Director of Custom Programs, the Custom Programs Manager designs, manages and administers short-term and custom academic programs for university and professional learners from around the world. The manager has functional oversight for program management, strategic planning, and local and international partnership management. In consultation with the Director, the manager has general oversight for curriculum development and planning of custom programs and their special activities and services. The manager provides program-related student advising needs, including addressing student conduct issues and liaising with foreign escorts as required. The manager oversees scheduling, day-to-day operations and details of program implementation as well as general oversight of instructors and staff, support and development. In consultation with the Director, the position also has responsibilities for international marketing and recruitment and contract negotiations with international partners, including budget management. Education Education Requirements Degree Requirement Bachelor's degree in related area and/or equivalent experience/training. Required Advanced degree in business/management or other closely related field. Preferred
Licenses License Requirement Valid Drivers License. Preferred
Certifications Certification Requirement Project Management Preferred
Conditions Condition Requirement Continuing education in related field. Required Experience Experience Requirement 4 - 7 years of related experience. Required Minimum of 2 years leading and/or supervising the work of others. Preferred 3 years of progessively responsible administrative experience with a university-level program. Preferred
Special Conditions Special Condition Requirement Must possess or obtain a Valid CA Drivers License in accordance with the California Department of Motor Vehicles, if driving a university/personal vehicle for university related business. Required Travel required for university related business, meetings and/or conferences. Preferred
Minimum Requirements Thorough skills to conduct needs assessment and development of new presentations/courses to meet organizational needs.
Thorough knowledge of current public educational programs and trends.
Ability to create remarkable customer service experiences, including skill in identifying the client's perspective and maintaining a commitment to excellence in customer service. Ability to listen and respond to the needs of customers to achieve excellent customer service measured by outcomes rather than activities.
Thorough knowledge of and skill in delivering programs.
Skill in using business software systems in the completion of work assignments; i.e., Word, Excel, Access, PowerPoint.
Excellent ability to anticipate the needs of, respond to situations with flexibility and interact with a professional and welcoming demeanor to clients and staff. Ability to foster a collaborative and cooperative team environment and function as a supportive team member with academic and staff personnel at all levels.
Ability to assess complex situations, keep others informed and make decisions that benefit the organization. Ability to adapt to changing business needs, conditions and work responsibilities in a high volume environment. Ability to respond and remain flexible around changing priorities, fluctuating workloads and constant succession of inquiries.
Ability to work with a wide range of people across diverse cultural backgrounds, including those holding senior positions. Excellent interpersonal skills with the ability to speak with and listen perceptively to persons of various international backgrounds. Ability to network, cultivate and maintain positive relationships with a variety of clients.
Skill in project management and organization including prioritizing, multi-tasking and tracking information while ensuring accuracy. Excellent time management and problem solving techniques.
Thorough knowledge of functional area and understanding of how work may impact other areas.
Thorough and effective verbal, written and interpersonal communication skills and presentation skills.
Thorough analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.
Preferred Qualifications Fluency in a language other than English.

Knowledge of managing a portfolio of business and management courses at the university or corporate level.

Thorough knowledge of organization policies and procedures.

Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.


  • UC Riverside was included in the (August 2018) edition of The Princeton Review's "The Best 382 Colleges."

  • Shanghai Jiao Tong University (August 2017) Academic Ranking of World Universities ranked UC Riverside among the top 151 institutions. This survey bills itself as "the most trustworthy precursor of global rankings of the world's top 500 universities."

  • In 2016, UCR was recognized for graduation rate success by the Association of Public and Land-Grant Universities (APLU) for achieving near parity across racial-ethnic, socio-economic, and gender boundaries.

  • UCR ranks among the Top 15 Public Research Universities in the nation, as identified by the 2017 Washington Monthly.

  • In 2017, two separate reports from the Education Trust celebrated UCR as a national leader for African American and Latino student success. UCR was one of just three schools to be named top-performing institutions in both reports and the only California campus recognized among 18 top-performing colleges and universities in the nation for high black student graduation rates.


The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview
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Job No:
Posted: 3/6/2019
Application Due: 7/5/2019
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