Core Operations Database Analyst
- Employer
- Duke University
- Location
- Durham
View more
- Faculty Jobs
- Arts & Humanities
- Administrative Jobs
- Technology, Database Administration
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
105559BR
Duke Entity
HEALTH SYSTEM
Job Code
3844 DHTS IT ANALYST
Job Description
Core Operations Database Analyst
Job Description
The Core Operations Database Analyst is responsible for the 24 x 7 health of all database systems and will provide IT technical and application support to the Duke Health community. The Database Analyst is responsible for identifying incidents and events, analyzing problem trends, overseeing the management and resolution of issues, monitoring status, correlating events, understanding alarm diagnosis, and incident trends. In addition, this position troubleshoots and resolves discovered issues under the scope of Operations Center-supported services and performs proactive activities that help to improve the overall operation of production services.
The Database Analyst requires technical acumen, excellent communication and leadership skills, and technical troubleshooting skills. Core Operations Analysts are expected to quickly determine root cause, business impact and to resolve issues as quickly as possible to ensure all Duke Health’s Lines of Business, including patient care, are not impacted.
Working hours include the following shifts:
Thursday-Monday 4PM-1AM
Required Qualifications at this Level
Education/TrainingBachelor's degree in a related field, or four years of equivalent technical experience required.
Experience
LEVEL 2: Two years of related experience in the areas listed below are required:
- Microcomputer skills (including Windows 2000, XP, and 7). Microsoft Office application suite. Server administration (Windows, Red Hat Linux, and/or AIX). Experience configuring and installing servers used in mid-size networks (100 - 1000 users). Windows, UNIX, VMware, and Citrix. Tivoli's Inventory, Distributed Monitoring, TEC, Remote Control applications. SAN and NAS technologies such as EMC, IBM, and HP EVA.
Skills
LEVEL 2:
In addition to the KSAs described for the Associate, the Intermediate will demonstrate: Advanced knowledge of IBM Director and/or HP Insight Manager. Proficient with the incident and problem management.Proficient with configuration management. Proficient with change control policies and procedures. Strong business skills with an attention to end-user and customer satisfaction.Preferred Qualifications at this level3-5 years of progressive Windows systems administration experience, to include design, implementation, backup, recovery, patching, updating, and automation of routine tasks for a complex computer network.3-5 or more years of experience implementing, supporting, and administering virtualization platforms and storage systems, to include design, implementation, patching, updating, and automation of routine tasks for a complex computer network.Licensure/Certification:
- VMWare, Microsoft Server, Red-Hat Linux, and/or AIX certification(s)A+, Security+, and or Network+ certification(s)
- EHR SoftwareRevenue Cycle SoftwareBusiness or Workforce SoftwareClinical SoftwareSecurity SoftwareEnterprise Monitoring Tools
#Dukejobs
Location
Durham
Requisition Number
401501314
Position Title
Core Operations Database Analyst
Shift
Second/Evening
Job Family Level
CD
Full Time / Part Time
FULL TIME
Regular / Temporary
Regular
Department Name
CORE OPERATIONS
Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.EducationBachelor's degree in a related field, or four years of equivalent technical experience required.
LICENSURE/CERTIFICATION: Credential requirements will vary, depending on the work area.Experience Level 2 - Two years of related experience is required. Degrees, Licensures, CertificationsN/A
Organization
History
Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.
As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.
Duke maintains a historic affiliation with the United Methodist Church.
Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.
Mission Statement
"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'
“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.
“By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”
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