CLIENT SERVICE REP, DUHS LABS
- Employer
- Duke University
- Location
- Durham, NC
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- Arts & Humanities
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- Academic Affairs, Research Staff & Technicians
- Employment Type
- Part Time
- Institution Type
- Four-Year Institution
Job Details
108915BR
Duke Entity
DUHS CLINICAL LABS
Job Code
4183 CLIENT SERVICE REP, DUHS LABS
Job Description
Working Monday - Friday from 5pm-8pm with rotating holidays. Rotating on call for evenings and weekends.
This position requires critical thinking and problem solving experience along with technical knowledge of laboratory test ordering, collection, transportation, specimen tracking, and reported results. Knowledge and expertise of Maestro Care and Beaker functions pertaining to laboratory test specimen IDs, test orders, status of inpatient phlebotomy collections, changing a patient from unit collect to phlebotomy collect (vice versa). Ability to adapt to change quickly and retain large amounts of information.
Duties and Responsibilities of this Level
Investigate and resolve problems regarding technical issues and questions from Duke Hospital, Duke ED, Duke South Clinics, DRH Hospital, PDCs and DPCs, performing labs within Duke clinical labs, Mayo Medical Labs and LabCorp (listed by frequency). Examples, what is the specimen type, container type, aliquot tube requirement and/or minimum volume requirement. Locating a missing specimen within the health system, locating a collected specimen(s) that is not in process, Processing Add on test requests for inpatients and outpatients along with requests that are not in the Maestro Care system. Determine if there is appropriate specimen type with stability to perform the add on test. Communicate this request to the laboratory, create a follow up task and ensure that the add on is completed. Dispatch Courier and determine information needed for specimen pickup and deliveryProvide test results, critical values, reference ranges and performing lab to providers and other health care professionals via electronic Beaker faxing, manual faxing to a verified fax number or verbally.Notify providers of critical results to provider with documentation in Beaker within 30 minutes of test completion, test cancellations, required consent forms, and other information required for testing or reporting. Use of the Gajema Outreach Operations system to document calls and dispatch couriers.Creation of follow up task for each test cancellation or charge credit, add on test request, critical results, MD notification, missing collection documentation required for testing, External Reference Lab follow up, Specimen Management follow up, and performing lab follow ups. Provide phlebotomy status of collection for inpatients to providers. Find out the phlebotomist assignment using Maestro Care Patient ListCancellation of tests from clinics and external reference laboratories with reason, provider notification and documentation in EPIC Beaker.
Location
Durham
Requisition Number
401545566
Position Title
CLIENT SERVICE REP, DUHS LABS
Shift
Second/Evening
Job Family Level
C1
Full Time / Part Time
PART TIME
Regular / Temporary
Regular
Department Name
CUSTOMER SERVICE
Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.Education Work requires a general educational background normally equivalent to a high school education. Prefer a minimum of two years of college in a health care related field.Experience Work requires at least two years of work experience in a clinical laboratory and customer service in a medical setting with strong communications skills and working knowledge of medical terminology.Degrees, Licensures, Certifications N/A
Organization
History
Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.
As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.
Duke maintains a historic affiliation with the United Methodist Church.
Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.
Mission Statement
"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'
“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.
“By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”
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