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DIR, BURSAR'S OFFICE

Employer
Duke University
Location
Durham, NC

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Job Details

Auto req ID
110405BR
Duke Entity
CENTRAL ADMIN MANAGEMENT CTR
Job Code
1844 DIR, BURSAR
Job Description
Occupational Summary

Manages and oversees operations for student financial records and cashiering.  Provides leadership and direction for tuition and fee structure, billing and receivables, and payments and deposits.  Serves as the custodian of institutional funds.  Ensures compliances with University, state, and federal regulations and standard accounting procedures.  Delivers timely, accurate, and useful financial reporting regarding student receivables and payment trends.  Resolves escalated issues arising from operations and requiring coordination with other departments or areas.  Represents the University to various institutional divisions and to governmental agencies, vendors, students, parents and/or the general public.

Work Performed
  • Responsible for directing the timely and accurate billing of student financial accounts including establishing schedules of tuition & fees for all Schools & programs in coordination with the budget office and School financial liaisons. 
  • Communicate with School academic and financial staff to understand prospective changes in fee structures and new programs and ensure these are configured within PeopleSoft.
  • Direct University Cashiering operations to guarantee timely and accurate processing of student account payments and departmental deposits. 
  • Maintain and periodically review internal controls and accounting procedures to ensure safeguarding of University assets. 
  • Manage PeopleSoft functionality that supports cashiering operations. 
  • Select, train, mentor, and lead employees to build and maintain a dedicated, motivated, and highly-skilled staff.  Foster a positive teamwork-oriented environment.
  • Provides input to strategic decisions that affect the functional areas of responsibility.
  • Deliver superior service to students, parents, and customers by ensuring that communications by phone, in-person, and e-mail are correct, professional, courteous, collegial, and reflective of University policies.
  • Ensure timely and accurate interface of all PeopleSoft activity to the University’s general ledger in SAP. 
  • Direct accounting and reconciliation activities for student receivables and related general ledger accounts. 
  • Guide staff in identifying, assessing, monitoring, and forecasting significant trends in the collection of student receivables and communicate these to leadership, as needed.
  • Utilize advanced knowledge of federal aid guidelines to ensure compliance in the application of financial aid to student records. 
  • Responsible for ensuring student refunds of federal aid is on-time and meets all regulatory standards.
  • Ensure IRS Form 1098Ts are accurate and timely. 
  • Coordinate with the offices of Corporate Tax and Counsel to manage the impact of changes in reporting standards. 
  • Engage with Corporate Tax and Corporate Payroll to manage tax implications related to institutional aid provided to non-resident alien students.
  • Ensure collection activities for student receivables comply with federal and state law as well as with University policies and standards. 
  • Supervise each semester’s review of past due student accounts to ensure timely collection and to mitigate the impact to students and parents for non-payment.
  • Develop, monitor, and maintain relationships with third-party service providers, including Tuition Management Systems (TMS), Dewar Tuition Insurance, Western Union, Flywire, and collection agencies. 
  • Oversee the relationship for adherence to contractual agreements and to ensure satisfactory performance. 
  • Work closely with staff in Student Information Systems Services (SISS), Administrative Systems Management (ASM), and Office of Information Technology (OIT) to maintain and build upon student accounts and cashiering functionality delivered by both PeopleSoft and SAP.
  • Develop and maintain strong relationships with constituents across the University (Schools, programs, business offices, cashiering customers) to foster and encourage open and seamless communication regarding bills, tax reporting, and cashiering activities.  Engage and coordinate with these constituents to build consensus when developing and refining related policies and procedures.
  • Foster an environment of continuous review and improvement of processes and procedures to ensure best practices are followed and to identify efficiencies that may result in improved reporting, automation, and increased accuracy.
  • Prepare annual operating budget.
  • Perform other related duties incidental to the work described herein.
  • The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

    Education/Training

    Work requires knowledge of accounting principles generally acquired through a bachelor's degree in Accounting, Business Administration or a directly related field. Advanced degree or professional certification (e.g. CPA) preferred.  Familiarity with the PeopleSoft student information system is preferred.

    Experience

    Work generally requires seven (7) years of experience in a financial accounting office with management responsibilities in several of the following areas:  student financial services and/or financial aid, billing & collections, accounts receivable, general ledger reporting, compliance with federal and state regulations and tax law, and cash management. 
    OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE  

    Skills

    The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
     
    Location
    Durham
    Requisition Number
    401559835
    Position Title
    DIR, BURSAR'S OFFICE
    Shift
    First/Day
    Job Family Level
    16
    Full Time / Part Time
    FULL TIME
    Regular / Temporary
    Regular
    Department Name
    Office of the Bursar
    Minimum Qualifications
    Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, gender, gender expression, genderidentity, genetic information, national origin, race, religion, sex,sexual orientation, or veteran status.
    Duke aspires to create a community built on collaboration, innovation,creativity, and belonging. Our collective success depends on the robustexchange of ideas—an exchange that is best when the rich diversity ofour perspectives, backgrounds, and experiences flourishes. To achievethis exchange, it is essential that all members of the community feelsecure and welcome, that the contributions of all individuals arerespected, and that all voices are heard. All members of our communityhave a responsibility to uphold these values.
    Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.

    Education

    Work requires a bachelor's degree in Business, Accounting or relatedfield.

    Experience

    Work requires six years progressive experience in an accounting orbanking environment with at least one year in a supervisory capacity.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

    Organization

    Read our Diversity Profile History

    Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

    As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

    Duke maintains a historic affiliation with the United Methodist Church.

    Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

    Mission Statement

    Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

    “To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

     “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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