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ASSOCIATE VP, Management Services PDC

Employer
Duke University
Location
Durham

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Executive Administration Jobs
Vice Presidents
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Auto req ID
107189BR
Duke Entity
PRIVATE DIAGNOSTIC CLINICS
Job Code
5566 ASSOCIATE VP, PDC
Job Description
The Associate Vice President for Management Services provides leadership and direction on programs and initiatives to enhance the patient and provider experience across the practice; including the optimization of performance excellence.  The AVP will be closely aligned with the health system’s Digital Strategy Office (DSO) to collaboratively apply forward thinking on how new and existing technologies can be deployed to improve provider and patient experience with the AVP being responsible for implementation, adoption and measurement of impact of these new solutions.  Additionally, the AVP will focus on evaluating and improving current programs and developing innovative, operational approaches to support care for patients in the most efficient, effective, and patient centric way possible.
 
This position will support operations by developing, piloting and implementing programs to drive value-based transformation to advance the organization’s goals of providing high-quality care while minimizing costs and improving access.  A philosophy of continual process improvement is essential in order to meet changing healthcare demands.
 
This position is a key member of the leadership team and requires significant, ongoing engagement and communication with physician and executive leaders, medical directors and specialists in all aspects of outpatient services and a highly collaborative relationship with all operational departments.

Job Duties:
 

  • Assess current patient experience practices and implement strategies to improve patient access, increase revenues, reduce costs, and deliver outstanding service across the ambulatory network.
  • Collaborate with the Digital Strategy Office to evaluate, implement, and measure impact of opportunities to expand the scope and use of the organization’s customer-relationship management (CRM) and other technology platforms.
  • Support PDC leadership with productivity improvement efforts to include analysis of clinic staffing models to lead the evolution of care-based teams.
  • Manage administrative projects and drive the operational planning process to align with the transformation towards high value care.
  • Partner with  the Value-Based Task Force to identify patient care and operational opportunities to improve the organizations ability to success under value based contracts. Propose, pilot and measure success of improvement tactics.
  • Work with the Digital Strategy Office to expand and implement new technologies that will support the organization’s transition to value-based care.
  • Work with clinicians to identify issues in their practice and develop business and operational pilots and plans to address those issues (I.e, In-basket, scribes, etc.)
  • Partner with the Digital Strategy Office to assess opportunities to leverage technologies (i.e, artificial intelligence) to reduce the administrative burden on providers and care teams.
  • Develop, pilot, and implement innovative approaches in partnership with Telehealth office to expand access to specialty care (telemedicine, e-visits, e-communications).
  • Provide subject matter expertise and guidance into the design and implementation of electronic workflows and electronic tools as they pertain to operational and clinical processes and care delivery.
  • Lead a performance improvement-driven culture that optimizes a patient-centric approach, and drive operational and service excellence throughout the organization. Engage in PDC wide improvement initiatives (quality and safety, operational), providing focused guidance and support.

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    Location
    Durham
    Requisition Number
    401522131
    Position Title
    ASSOCIATE VP, Management Services PDC
    Shift
    First/Day
    Job Family Level
    J1
    Full Time / Part Time
    FULL TIME
    Regular / Temporary
    Regular
    Department Name
    Administration
    Minimum Qualifications
    Education:
    Work requires organizational, analytical and communication skills acquired through the completion of a bachelor's degree program in a business or other applicable healthcare-related field directly related to the department. A master's degree in a business, Nursing or healthcare-related field is strongly preferred.

    Experience:
    Requires eight years of progressive management experience in a healthcare environment.  Five years of progressive healthcare leadership experience that includes direct experience in operations and a knowledge of clinical quality improvement methodology and project management.

    Knowledge, Skills and Abilities: 
     
  • This position requires excellent communication, emotional intelligence and negotiating and facilitation skills as well as a strong engagement and focused commitment to quality of care and service excellence.
  • This position requires the ability to understand complex and multifactorial data sets (including clinical, financial, and other types of data) and an ability to draw conclusions from data and clearly articulate measurable improvement plans.
  • This position requires a proven ability to be creative and innovative, yet decisive and politically sophisticated and an ability to work effectively with multiple departments and disciplines.
  • This individual must possess strong leadership skills, the desire and ability to work in a collaborative team environment and the external knowledge to be market driven.
  • This individual needs the skillset to take a project from concept through implementation; with the ability to measure and assess its outcomes. 
     

  • Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
     
     

    Organization

    Read our Diversity Profile History

    Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

    As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

    Duke maintains a historic affiliation with the United Methodist Church.

    Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

    Mission Statement

    Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

    “To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

     “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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